Home2 Suites By Hilton Portland Airport

Not a great experience overall. Off smell in the hallways; the room was dusty, the tables throughout the room had leftover sticky spots from previous guests' meals. Whatever, no biggie as long as the bedsheets were clean, which they were, so we didn't make a fuss over it.

The worst part of the stay was certainly the service. Around 11 pm on the day of check in, we arrived back at the hotel and I realized I had forgotten a toothbrush. I am a very frequent traveler, and have been for many years both for work and personal reasons. I am also, despite my best efforts, quite a forgetful person. With this in mind, I know that it is essentially a brand standard at Hilton hotels to keep extra toiletries, such as a toothbrush and toothpaste, at the front desk. So, I did what I always do (again, frequently - I'm working on it!), and simply went to the front desk to request a toothbrush. Jose, the clerk at the front desk, smirked and informed me "we don't have toothbrushes." I giggled, because I thought he was joking and told him that in my years of stays at Hilton hotels, all over the country (including this one in the past!), I had never heard such a thing. He laughed at us and said nothing else, and I walked to my room to do the undignified task of brushing my teeth with my finger - it was, after all, 11 pm and any Walmart or pharmacy for miles was closed. I accepted that was that, and, although I was a little irked that I was laughed at for such a mundane request, got on with my evening and went to bed. The real kicker was when my travel companion returned to the front desk the next morning, and offhandedly requested a toothbrush - only to be miraculously given one! They indeed had them all along, but Jose was either a) too lazy to go grab one for me, or b) on some type of a power trip and didn't WANT to give me one.

Embassy Suites is also near the airport and offers cleaner rooms, and far better service (the bar being that they don't laugh at you, or try their very best to make you feel stupid). They also have plenty of spare toiletries if you need them 😉.

Good location

Nous avions la vue sur l’aéroport… c’était super ! Avec une mini cuisine. Nous avions quelques assiettes, ustensiles, verres et tasses. Même un lave-vaisselle… nous étions hors saison, alors ça nous a coûté moins cher. Super 👍

Location, accommodating staff, comfortable,

My Granddaughter says the pool

Easy to find off interstate

Location was good. Room was clean and comfortable. Also spacious. Plenty of towels and supplies

We travel to Portland for annual trips, we've tried other area locations which we really love. We tried this location because the Home 2 in our home time is really great.

Our first impression of the hotel when entering was met with a very high chlorine presence in the main lobby from the pool which is an indication of used chlorine presence which has gassing off from the pool.

We found stains on our bed sheets that had obviously been laundered but not discarded. The stain was a dark red/maroon color. We stripped the bed to find a very large yellow stain on the mattress itself encompassing over 30% of the mattress. We took pictures of stained sheets and mattress to the front desk. They said they would change the sheets. I asked for a new mattress, they responded by saying that was out of the question and fused to change the mattress out. I asked for it to be treated, they said yes, When we got back to our room that evening, the mattress was still the same, untreated and unflipped. No attempt at all to service or treat the mattress.

There were stains on the bathmat the first morning, the new bath mat had a tear/rip. We observed food crumbs in the hallway on the 3rd floor and spilled food on the main lobby floor in front of the elevator.

The breakfast area had an appliance that was out of order but was not signed as such. It didn't work. So instead of removing the appliance or putting a sign on it, it was just left there. There was confusion and many guests also tried to operate the conveyor toaster, it was left to guests to communicate to other guests that the appliance did not work.

Overall, not an experience worth repeating. Won't be back.

Price point versus deliverable

The interior spaces were great- we liked the spacious lobby and breakfast area. The layout of our king suite with a sofabed and kitchen and dining area was great! The bed and bedding felt great.

The staff there was so kind and helpful

Large parking spaces for bigger vehicles. Room was very comfortable