Tru By Hilton Pigeon Forge

Hotels
•
Tru by Hilton
8.7 (927 reviews)
2815 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good breakfast options
Comfortable bedding
Cons:
Lack of drawers in rooms
No laundry facilities
Room temperature issues
Absence of microwaves

Categories

Cleanliness
8.35
Most reviews highlighted cleanliness positively, though some mentions about the need for more amenities like drawers affected the score.
Service
9.05
The staff was frequently described as friendly and helpful, contributing to a very positive service experience.
Location
8.85
The location received high praise as being central and convenient, making it appealing for various activities.
Room Quality
8.55
Rooms were generally well-appointed, though some reviews pointed out minor issues like lack of drawers and microwave.
Amenities
8.45
Amenities like the sky deck and breakfast options were well received, but the lack of laundry room impacted the score slightly.
Value for Money
8.55
Overall, guests felt the hotel provided reasonable value given the location and service quality.
Food and Beverage
9.05
Breakfast options were lauded as excellent, significantly enhancing the overall dining experience.
Overall Experience
8.75
Guests reported a very positive stay, with many expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:24

Property Description

Modern Accommodations
Tru By Hilton Pigeon Forge offers stylish rooms with flat-screen TVs, free WiFi, and comfortable amenities to ensure a relaxing stay.

Convenient Location
Situated just a short distance from popular attractions like The Grand Majestic Theater and Dollywood, our hotel provides easy access to the best of Pigeon Forge.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to making your stay memorable by providing assistance and guidance throughout your visit.

Book your stay at Tru By Hilton Pigeon Forge for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 927 reviews
Cleanliness: 8.35
Service: 9.05
Location: 8.85
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
S
Summer • solo_traveller • us
8
Pros:

That they could rent us a room, after the hotel we had booked through 3rd party was overbooked and didnt have room for us.

2026-06-19 • via Nuitee
T
Timothy • family_with_children • us
10
2026-06-18 • via Nuitee
D
Duke McAvoy • family_with_children • us
6
Regret that you have an employee who made a scene with me over an accident. Very rude
Pros:

Breakfast was wonderful and the pool was clean and great!

Cons:

We had a confrontation with an employee behind the desk. He was young and rude. The other employee was very kind and apologized for the rude behavior of the co-worker, but he was very rude in front of my husband and children so my husband does not want to come back.

2026-06-15 • via Nuitee
T
Teresa • couple • us
9
2026-06-14 • via Nuitee
J
julie • solo_traveller • us
7
Okay
Pros:

Location, pool

Cons:

No coffeemaker in room, no ice buckets, no microwave. Breakfast was not good. No options for meat.

2026-06-14 • via Nuitee
A
Amber • couple • us
7
2026-06-14 • via Nuitee
K
Kristi • family_with_children • us
8
2026-06-14 • via Nuitee
G
Glenda • solo_traveller • us
9
Nice place to stay. Would definitely stay again!
Pros:

Location cleanliness brightness

Cons:

The room was really small

2026-06-11 • via Nuitee
T
Thomas • couple • us
10
Great location and amenities
Pros:

Overall great location, clean, nice staff. Continental breakfast was good.

Cons:

None

2026-06-08 • via Nuitee
D
Dawn • family_with_children • us
10
2026-06-08 • via Nuitee
H
Haley • couple • us
10
2026-06-08 • via Nuitee
B
Brooklyn • couple • us
10
Location was good, it was clean and a comfy stay!!
Pros:

It was clean and very friendly!! The breakfast was wonderful

Cons:

Can’t name something bad

2026-06-08 • via Nuitee
B
betsy • couple • us
10
We had a great stay.
Pros:

Good location. Clean and friendly staff.

Cons:

Nothing

2026-06-06 • via Nuitee
C
Chrislip • solo_traveller • us
9
2026-06-06 • via Nuitee
G
Gerald • solo_traveller • us
10
Excellent!
Pros:

Everything!

2026-06-06 • via Nuitee
S
Shawn • solo_traveller • us
10
Pros:

Service at check in was great. The room was awesome and the indoor pool was very relaxing.

2026-06-05 • via Nuitee
D
Danell • family_with_children • us
10
Great location very clean
Pros:

It was very clean

Cons:

N/a

2026-06-05 • via Nuitee
W
William • couple • us
8
2026-06-05 • via Nuitee
L
Laurie • couple • us
10
Pros:

Location

Cons:

Toilet paper was rough

2026-06-05 • via Nuitee
S
Sharon • solo_traveller • us
8
Pros:

It was fine

Cons:

The young man at the front desk was not friendly. We came in on the second of the workers. He was rude could not understand him. Broken English. Didn't want to help at all. Very rude

2026-06-04 • via Nuitee