Tru By Hilton Pigeon Forge

Hotels
•
Tru by Hilton
8.7 (984 reviews)
2815 Teaster Lane , Pigeon Forge , US
+1 865-365-2390

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good breakfast options
Comfortable bedding
Cons:
Lack of drawers in rooms
No laundry facilities
Room temperature issues
Absence of microwaves

Categories

Cleanliness
8.35
Most reviews highlighted cleanliness positively, though some mentions about the need for more amenities like drawers affected the score.
Service
9.05
The staff was frequently described as friendly and helpful, contributing to a very positive service experience.
Location
8.85
The location received high praise as being central and convenient, making it appealing for various activities.
Room Quality
8.55
Rooms were generally well-appointed, though some reviews pointed out minor issues like lack of drawers and microwave.
Amenities
8.45
Amenities like the sky deck and breakfast options were well received, but the lack of laundry room impacted the score slightly.
Value for Money
8.55
Overall, guests felt the hotel provided reasonable value given the location and service quality.
Food and Beverage
9.05
Breakfast options were lauded as excellent, significantly enhancing the overall dining experience.
Overall Experience
8.75
Guests reported a very positive stay, with many expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:24

Property Description

Modern Accommodations
Tru By Hilton Pigeon Forge offers stylish rooms with flat-screen TVs, free WiFi, and comfortable amenities to ensure a relaxing stay.

Convenient Location
Situated just a short distance from popular attractions like The Grand Majestic Theater and Dollywood, our hotel provides easy access to the best of Pigeon Forge.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to making your stay memorable by providing assistance and guidance throughout your visit.

Book your stay at Tru By Hilton Pigeon Forge for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Guest Reviews

8.7
Based on 984 reviews
Cleanliness: 8.35
Service: 9.05
Location: 8.85
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
K
Kim • solo_traveller • us
7
Pros:

It was clean and staff was very nice and helpful.

Cons:

Room way too small, no water pressure

2026-09-19 • via Nuitee
H
harold • solo_traveller • us
9
Pros:

Location, comfortable, friendly staff

Cons:

Room need to be bigger. Kinda tight.

2026-09-19 • via Nuitee
L
Larry • couple • us
9
Was a great experience. We shall return for another stay.
Pros:

Clean. Being Handicapped, I couldn't have stayed at a better place. Was beyond what I exspected.

Cons:

Had an overhead light out. It had to be replaced. No biggy. Was fixed in no time.

2026-09-15 • via Nuitee
L
Laible • solo_traveller • us
10
Shop Hop 2026
Pros:

Loved the location, it was right across the road to the islands! Staff was great, always helpful. Our room was very nice and roomy, clean and equipped with everything you need. Their breakfast had lots of options which was great for us since we were on a timed schedule.

Cons:

Not much, all was great in my opinion.

2026-09-15 • via Nuitee
B
Barbara • couple • us
10
enjoyed
2026-09-13 • via Nuitee
C
Casey • couple • us
8
Over all good.
Pros:

The room was clean. The breakfast was good. The location was close to the Island.

Cons:

The room was stuffy/damp filling. the shower leaked out under the shower door. Had to put towels on the floor for the water. The shower door bottom seal probably needs to be replaced.

2026-09-05 • via Nuitee
A
Allyssa • family_with_children • us
10
Pros:

Great stay! Staff were awesome!

2026-09-05 • via Nuitee
K
Kevin • couple • us
9
2026-09-04 • via Nuitee
A
Alan • couple • us
8
2026-08-29 • via Nuitee
P
Perry • solo_traveller • us
10
2026-08-28 • via Nuitee
O
Omar Jebril1 • solo_traveller • ae
1
2026-08-24 • via Nuitee
D
David • family_with_children • us
7
2026-08-24 • via Nuitee
D
Deanna • extended_group • us
7
Overpriced
Pros:

Pool

Cons:

Some of the staff aT the desk .. wasn’t told housekeeping was every other day .. asked what do we do with extra garbage and pointed outside to the 2 cans in front of the building to put them in the cans . No guest laundry had to use home 2 laundry facility. Breakfast staff was awesome . No microwaves in rooms and fridge is the size of a small box

2026-08-24 • via Nuitee
D
Denham • couple • us
9
Great stay! We will be back!!
Pros:

Breakfast was great! Everything was kept very clean. The staff was awesome!

2026-08-23 • via Nuitee
H
Heather • solo_traveller • us
9
2026-08-22 • via Nuitee
R
Rachael • couple • us
10
2026-08-17 • via Nuitee
M
Martinez Estrada • extended_group • us
10
2026-08-17 • via Nuitee
G
Gary • couple • us
8
Pros:

Good breakfast, convenient to get in and out, clean. Friendly staff.

Cons:

Bed was very hard and the pillows were basically paper with a pillowcase. The thermostat was a little finicky, 1 degree in temperature difference was extreme.

2026-08-17 • via Nuitee
M
Monica • couple • us
9
Tru hotels always rank high on my list
Pros:

They keep the hotel very cool, great for hot days after walking and being in the sun. Very great location right across from the island. Great price for the location. The room is very clean.

Cons:

My booking dot com reservation didn’t go through their system and I feel the staff could have been nicer about handling the situation. They basically told me my reservation didn’t go through and I could stay somewhere else. I was like I want to stay here, do you have a room which they did. I guess they felt as though they didn’t need my business.

2026-08-17 • via Nuitee
W
William • solo_traveller • us
10
2026-08-14 • via Nuitee