Tru By Hilton Pigeon Forge

Hotels
•
Tru by Hilton
8.7 (903 reviews)
2815 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good breakfast options
Comfortable bedding
Cons:
Lack of drawers in rooms
No laundry facilities
Room temperature issues
Absence of microwaves

Categories

Cleanliness
8.35
Most reviews highlighted cleanliness positively, though some mentions about the need for more amenities like drawers affected the score.
Service
9.05
The staff was frequently described as friendly and helpful, contributing to a very positive service experience.
Location
8.85
The location received high praise as being central and convenient, making it appealing for various activities.
Room Quality
8.55
Rooms were generally well-appointed, though some reviews pointed out minor issues like lack of drawers and microwave.
Amenities
8.45
Amenities like the sky deck and breakfast options were well received, but the lack of laundry room impacted the score slightly.
Value for Money
8.55
Overall, guests felt the hotel provided reasonable value given the location and service quality.
Food and Beverage
9.05
Breakfast options were lauded as excellent, significantly enhancing the overall dining experience.
Overall Experience
8.75
Guests reported a very positive stay, with many expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:24

Property Description

Modern Accommodations
Tru By Hilton Pigeon Forge offers stylish rooms with flat-screen TVs, free WiFi, and comfortable amenities to ensure a relaxing stay.

Convenient Location
Situated just a short distance from popular attractions like The Grand Majestic Theater and Dollywood, our hotel provides easy access to the best of Pigeon Forge.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to making your stay memorable by providing assistance and guidance throughout your visit.

Book your stay at Tru By Hilton Pigeon Forge for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 903 reviews
Cleanliness: 8.35
Service: 9.05
Location: 8.85
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
P
Preston • solo_traveller • us
1
2026-05-22 • via Nuitee
A
Angie • family_with_children • us
9
2026-05-22 • via Nuitee
D
Debra • solo_traveller • us
8
2026-05-20 • via Nuitee
P
Phil • couple • us
9
Very pleasant stay.
Pros:

It was good.

Cons:

Everything was good.

2026-05-18 • via Nuitee
J
James • solo_traveller • us
10
2026-05-18 • via Nuitee
G
graham • couple • us
10
2026-05-18 • via Nuitee
C
Crystal • couple • us
9
Clean rooms
Pros:

Jamie at the front desk was the best!

Cons:

Pillows

2026-05-18 • via Nuitee
H
Hannah • couple • us
1
HORRIBLE because of the lady who was working the front desk, they also tried charging extra fee’s after I went through b
Pros:

It looked like a nice hotel

Cons:

THE front hotel staff are completely rude!! We ended up leaving, while checking in the lady kept making really rude comments towards me!! Never have I ever experienced that before.

2026-05-15 • via Nuitee
D
David • couple • us
10
Nice get away
Pros:

Facilities were clean. Location was excellent! Close to all attractions. Staff offered excellent customer service.

Cons:

The room had no chair to sit in. I asked the staff at the front desk and he was very courteous and helpful. He was able to have a chair sent up for me to sit in.

2026-05-14 • via Nuitee
E
Epifanio • couple • us
10
Really nice
Pros:

Very nice property and the stuff was friendly

Cons:

Everything I will definitely booked again

2026-05-12 • via Nuitee
K
Kashira • couple • us
10
2026-05-12 • via Nuitee
K
Kashira • couple • us
10
2026-05-12 • via Nuitee
C
Chris • extended_group • us
9
2026-05-10 • via Nuitee
M
Marie • couple • us
10
Very friendly staff, clean room, nice bed, great breakfast.
Pros:

Breakfast was delicious, and we LOVED the coffee bar.

2026-05-07 • via Nuitee
A
Austin • family_with_children • us
8
Over all it was good
Pros:

The pancake thing did not work and my son wanted pancakes

Cons:

The beds are hard to sleep on

2026-05-05 • via Nuitee
M
Mark • solo_traveller • us
10
2026-05-05 • via Nuitee
B
Bobby • couple • us
10
We enjoyed our stay. We would gladly have stayed another night if we had had the time.
Pros:

Clean room . Enjoyed the sky deck. Comfortable beds.

Cons:

Breakfast could have had gravy biscuits and bacon.

2026-05-04 • via Nuitee
B
Britton • couple • us
10
2026-04-28 • via Nuitee
M
Mallory • family_with_children • us
9
Overall great stay.
Pros:

Easy to access

Cons:

The pools weren’t working during our stay so we did not have very happy kiddos.

2026-04-28 • via Nuitee
K
Kristy • couple • us
10
2026-04-28 • via Nuitee