Mermaid Suite Hotel

Hotels
7.4 (3884 reviews)
3-4 Blenheim Street , London , GB
+44 20 7629 1875

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 3884 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
I
Illikainen • solo_traveller • se
6
2026-09-19 • via Nuitee
C
Coates • solo_traveller • gb
3
2026-09-18 • via Nuitee
D
David • extended_group • fr
1
Je ne recommande absolument pas cet Hôtel
Pros:

Que l’emplacement.

Cons:

Je n’avais jamais Vu un Hôtel aussi sale le tissus du protège sommier déteint et taché, moisissure salle de bain cabine de douche avec moisissure, table de nuit sale toute tachée et abîmé. Le dimanche ils font pas les chambres ( et ils ne préviennent pas)et ils nettoient jamais. Il
Y a des escaliers à perte de vue sans ascenseur et nous avions 5 valises, je vous laisse imaginer nos tête quand on est arrivé devant le personnel. Cet hôtel est MÉDIOCRE. C’est dommage j’avais filmé et le sondage ne prend pas les vidéos vous n’auraient que quelques photos.

2026-09-18 • via Nuitee
L
Lisa • couple • gb
8
Very nice room in great location
Pros:

Comfortable, clean room

Cons:

Nothing really

2026-09-18 • via Nuitee
T
tim • solo_traveller • gb
8
If you need a night or two just off Oxford St in a quiet spot, this works great
Pros:

Amazing location. Does the job, fair value.

Cons:

For the money it’s fine - just basic and tired

2026-09-17 • via Nuitee
Ümit • couple • tr
10
2026-09-17 • via Nuitee
M
Mabel Rosa • solo_traveller • ar
10
Pros:

La ubicaciln

Cons:

Le faltaba una frigobar para poder tener algo fresco para tomar y la verdad nos dieron 2do piso por escalera cuando se sabe quenuno llega con maletas eso fue muy dificil y no lo aclaran al momento de la reserva porque sino uno no lo elige y ensima nadie para ayudar a subirlas

2026-09-17 • via Nuitee
A
Andrea • couple • it
6
Pros:

Ottima la posizione

Cons:

Dalla nostra camera si sentivano molto forte i rumori provenienti dal piano superiore e dalle scale. La stanza non era pulita bene. La dotazione degli asciugamani era ridotta al minimo: un asciugamano a ciascun ospite.

2026-09-16 • via Nuitee
C
Chris • couple • gb
8
2026-09-16 • via Nuitee
T
Tatiana • solo_traveller • ch
4
Be ready to have a horrible night
Pros:

Location is excellent

Cons:

Windows are facing street. From 3 am, every 30 min horrible noise from recycling cars, and other trucks. Not possible to sleep.
Bads are small and uncomfortable, pillows are also horrible. The room itself is good size and clean, badlines are good. Bathroom is also very good for this price. If not constant noise during the night, would be great to stay 1 night.

2026-09-16 • via Nuitee
M
MANANGE • solo_traveller • it
7
Pros:

Posizione eccellente, dietro Oxford Street piena di negozi e con 2 diverse linee della metro, comoda per raggiungere qualsiasi posto. Prezzo nel complesso onesto per Londra. Possibilità di lasciare le valigie in reception anche dopo il check out

Cons:

Stanza poco pulita e poco insonorizzata, manca l'ascensore ma è chiaro nella descrizione

2026-09-15 • via Nuitee
B
Brady • solo_traveller • gb
9
Pros:

Great location just off Oxford street
Very good value for money
Staff excellent and very helpful
Rooms clean and tidy

2026-09-15 • via Nuitee
S
Sofia Raffaella • couple • it
10
Ho trascorso tre giorni a Londra e ho scelto decisamente l'hotel giusto! La posizione è molto comoda, la struttura p
Pros:

La stanza era molto grande, pulita e carina. Lo staff molto gentile ed accogliente.

Cons:

Niente

2026-09-14 • via Nuitee
L
Line • extended_group • dk
7
Hyggeligt hotel - Rent og med fantastisk beliggenhed.
Pros:

Beliggenheden er superb:-)

2026-09-14 • via Nuitee
B
Brian • couple • gb
4
Stark room lacking bedside lighting.
Pros:

Excellent and surprisingly quiet location. Pleasant receptionist.

Cons:

My main coomplaint was that there was no bedside lighting. The other is that with three beds on the room and s wooden floor without rugs to soften the appearances it feels very inhospitable. Also when a hotel is advertised i expect s building with shared spaces. Here the reception area was simply another another room - up a flight of stairs. I have mobility problems and y room was up stairs but didn’t expect this for reception. Also there ley card careley worked, rewuiring many attempts.

2026-09-14 • via Nuitee
C
Camila • couple • es
8
Muy bien ubicado , es cómodo , la habitación es amplia tiene ventana y es realmente cómoda
Pros:

Muy céntrico y la amabilidad del personal que te atiende

Cons:

Un poco antiguo y mejoraría limpieza

2026-09-13 • via Nuitee
A
Andrea • solo_traveller • es
9
Pros:

The location was amazing!

Cons:

They didn’t clean/change the coffee mugs, so after use they remain dirty

2026-09-13 • via Nuitee
T
Thomas • solo_traveller • gb
6
2026-09-13 • via Nuitee
B
Bader • extended_group • sa
4
Pros:

Location is really Perfect.
Staff are good

Cons:

- taking photo of the Passport.( make me not comfortable).
- the room clean but we cant sleep at night as the isolation is zero, and we wake up at midnight because of street noisy and people screaming.
There is No elevator.
- No reception is after 12:00 am till 8:00 am.

2026-09-13 • via Nuitee
K
khaled • solo_traveller • sa
10
2026-09-12 • via Nuitee