Mermaid Suite Hotel

Hotels
7.4 (3743 reviews)
3-4 Blenheim Street , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3743 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
H
Hanna • extended_group • se
8
Fantastiskt läge till bra pris.
Pros:

Läget, rent och funktionellt och trevlig personal.

Cons:

Trappor utan hiss

2026-07-05 • via Nuitee
R
romero • solo_traveller • gb
8
Pros:

excellent location. this is my second stay.

Cons:

no elevator so if you have a heavy suitcase you're definitely going to struggle in the narrow staircases

2026-07-04 • via Nuitee
F
Francesca • family_with_children • it
9
Pros:

posizione

Cons:

rumore zona

2026-07-04 • via Nuitee
C
Charlotte • solo_traveller • ch
8
Pros:

L'emplacement
Correspond à la description

Cons:

Peu de place dans la chambre à 4

2026-07-04 • via Nuitee
J
Joanna • family_with_children • ca
9
2026-07-04 • via Nuitee
M
Mascha • family_with_children • nl
9
Pros:

In het centrum en dichtbij winkels en bezienswaardigheden.
Prima bed

Cons:

Geen verduisterende gordijnen.

2026-07-04 • via Nuitee
E
ENRIQUE • extended_group • es
8
Pros:

La ubicación excelente

Cons:

Las camas no eran demasiado cómodas.

2026-07-03 • via Nuitee
G
gilles • solo_traveller • fr
7
2026-07-03 • via Nuitee
P
Peter • solo_traveller • gb
6
Very noisy
Pros:

Staff were very helpful

Cons:

There were building works going on all night in the service space adjacent to our room. I suffer from extreme emphysema and our room was up four flights of stairs not ideal. The TV did not work. The shower worked very poorly.

2026-07-02 • via Nuitee
S
Steven • solo_traveller • gb
7
2026-07-02 • via Nuitee
A
Arlinda • extended_group • al
10
2026-07-02 • via Nuitee
N
Nicole • solo_traveller • gb
8
Great location and great value
Pros:

Excellent location and friendly front desk

Cons:

Noises through the walls - bring earplugs!

2026-07-01 • via Nuitee
A
Anette • family_with_children • dk
9
2026-07-01 • via Nuitee
C
clare • extended_group • gb
10
Comfortable, perfect location great value for money
Pros:

Location, clean and friendly staff

Cons:

It was all good

2026-07-01 • via Nuitee
S
sandra • solo_traveller • de
4
Sehr zentral und günstig aber viel zu heiss im Sommer.
Pros:

Preisgünstig und mitten in Mayfair.

Cons:

Nicht klimatisiert und Fenster kann man nur ganz wenig öffnen. Habe mich gefühlt wie im Schmortopf in der Nacht.
Die Bettdecken sollten ersetzt werden.

2026-07-01 • via Nuitee
T
TeatcherInTourism • solo_traveller • no
5
Sentral leilighet i london.
Pros:

Beliggenhet er suveren!

Cons:

London var varm den periode vi var. Det innebærer veldig varmt i leiligheten/ rommet. Rommet hadde ikke AC.. så her sov vi med alle vinduer åpne og viften på full.

2026-06-30 • via Nuitee
E
Elizabeth • family_with_children • gb
10
Pros:

Great location. Nearest tubes were 5 minutes walk away. Which is the main reason for picking this hotel.

2026-06-29 • via Nuitee
G
Gary • couple • no
7
2026-06-29 • via Nuitee
M
Minna • solo_traveller • fi
9
Pros:

Sijainti täydellinen , ilmastointi

Cons:

Hieman meluisa

2026-06-28 • via Nuitee
C
Colette • couple • ie
8
Everything you need, good price
Pros:

Excellent location, we had booked two rooms but we given a two bed apartment. No frills but clean with everything necessary, air conditioning was a bonus during a heatwave. Just off Oxford Street, few minutes from Bond St Station, lots of restaurants.

2026-06-28 • via Nuitee