Mermaid Suite Hotel

Hotels
7.4 (3702 reviews)
3-4 Blenheim Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
CCTV outside property
Key card access
ATM/banking
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3702 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
F
franz • solo_traveller • at
5
2026-06-06 • via Nuitee
J
Judit • solo_traveller • gb
7
2026-06-06 • via Nuitee
L
Lorenzo • family_with_children • it
8
Ottimo. Consigliato
Pros:

Posizione eccezionale. Si possono raggiungere le principali attrazioni a piedi. Vicino alla fermata della metro.

Cons:

Stanza di dimensioni piccoline ma accettabili.

2026-06-05 • via Nuitee
C
Claire • couple • gb
10
Central for shops and tube, comfortable and clean, we will use this as a base for returning
Pros:

Lovely comfortable hotel, very close, convenient and central for tube and shopping, beds super comfy. Above a lovely restaurant with tasty Italian food and welcoming staff

Cons:

The stairs to the room, that we appreciate can’t be changed

2026-06-05 • via Nuitee
A
Andrea • extended_group • it
8
Ottima posizione
Pros:

Struttura comoda e in ottima posizione

Cons:

Unico piccolo aspetto: faceva un po’ caldo in camera, soprattutto di notte

2026-06-04 • via Nuitee
P
Philip • couple • gb
7
Great for a short stay.
Pros:

The location was good and the room was a good size. Good restaurant below.

Cons:

Prone to street noise. No milk for the tea and coffee and no breakfast offering.

2026-06-04 • via Nuitee
P
pasquale • solo_traveller • it
7
Posizione ottima
Pros:

La posizione è eccezionale

Cons:

Troppo caldo nella camera

2026-06-03 • via Nuitee
P
PatriziaC3 • solo_traveller • it
1
Never ever.
Pros:

Posizione centrale.

Cons:

Terribile. No A/C. No fridge. No elevator. No one to help you carry your bags up the stairs.
Very noisy till morning, pubs downstairs.
They needed my money to renovate.
Charity, I did.

2026-06-03 • via Nuitee
E
Elin • extended_group • no
3
Pros:

Plasseringen var perfekt

Cons:

Trangt og langt fra de bildene som ble viste i annonsen

2026-06-03 • via Nuitee
J
Javier • extended_group • uy
6
Buena ubicación
Pros:

la ubicación es muy buena

Cons:

reservé dos habitaciones con baño privado y nos dieron un departamento con un baño y medio.
O sea nos dieron lo que quisieron.
El departamento estaba poco y mal equipado, poca vajilla, el baño era peligroso por la bañera resbaladiza. Sin alfombra de piso ni manos para el baño.
Le falta un poco de cuidado en algunos detalles y podría ser una muy buena opción.

2026-06-03 • via Nuitee
L
luisa santilli • solo_traveller • it
10
Pros:

Hotel al centro di Londra servizio ottimo

2026-06-03 • via Nuitee
K
KYRIAKI • couple • gr
10
2026-06-01 • via Nuitee
S
serap • solo_traveller • tr
9
2026-06-01 • via Nuitee
D
DETROIS • family_with_children • fr
8
2026-05-31 • via Nuitee
M
Maria • family_with_children • ch
8
Pros:

Die Lage ist genial und das Personal sehr freundlich.

Cons:

Wir haben ein Doppelbett erhalten, obwohl wir ein Zimmer mit zwei Einzelbetten gebucht hatten. Leider konnten wir das Fenster nicht öffnen und es war sehr heiss im Zimmer.

2026-05-31 • via Nuitee
L
Louise • couple • gb
10
Great, would recommend and stay again myself
Pros:

Very well positioned for soho and London palladium which were our destinations for the night

Cons:

Yes there were a lot of stairs to get to the third floor, but it didn’t bother us, it may be a problem for others, but I would say the location value and cleanliness is worth the steps if you can do them

2026-05-30 • via Nuitee
T
Tina • couple • gb
7
Average
Pros:

Staff, location, clean

Cons:

Booked a twin room, 2 months before arrival and received a room with one single bed and the other was a shorter put-up bed and the room was very small

2026-05-28 • via Nuitee
M
miriam • family_with_children • cl
9
Por su ubicación volvería
Pros:

Este hotel está bien ubicado ,central y con 2 estaciones de metro muy cercanas lo q es excelente
Hacen aseo diario y cambian las toallas
Se agradece q te dejen hervidor , café ,te y azucar
En mi estadía nos tocaron noches calurosas y nos dejaron un ventilador
En general muy bien 👍

Cons:

En primer lugar la escalera , nos tocó un tercer piso .No hay ascensor (ojo con este detalle)
Q no haya aire acondicionado...

2026-05-28 • via Nuitee
M
Malena • extended_group • ar
8
Pros:

La ubicación excelente. A una cuadra de Oxford street y bond st . Muy linda cuadra.
Nos toco una habitación familiar de gran tamaño. Con heladera y pava electrica. Sillon y mesa con sillas.
La habitación se encontraba en un departamento en frente del hotel. Cambian las toallas todos los días.

2026-05-28 • via Nuitee
M
Manoskumar • solo_traveller • gb
6
Pros:

Peaceful place

Cons:

No evelevator

2026-05-28 • via Nuitee