Perfectstayz Premium The Pride at mall road

Hotels
7.7 (79 reviews)
NEAR BIG BEND PICTURE PALACE ROAD MUSSOORIE , Mussoorie , IN

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Clean room
Quick service
Good location
Cons:
Limited food options
Lift facility not available

Categories

Cleanliness
7.01
Room was clean, but overall experience affected by accessibility issues.
Service
8.48
Quick service and helpful staff, fulfilling service expectations.
Location
8.52
Conveniently located near mall road with easy access.
Room Quality
7.97
Rooms were well-maintained and comfortable.
Amenities
8
Basic amenities available, though some facilities lacked.
Value for Money
7.46
Prices were reasonable but certain services like food felt costly.
Food and Beverage
6.51
Food is costly, limiting overall value for dining experiences.
Overall Experience
7.68
A decent experience despite some areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 16:18

Property Description

Luxurious Accommodation with Stunning Views
Hotel The Pride in Mussoorie offers a serene retreat just 1.9 km from Gun Hill Point. Enjoy spacious guest rooms equipped with modern amenities like flat-screen TVs and free WiFi. The on-site restaurant serves delicious Indian cuisine, with a special vegetarian menu available upon request.

Convenient Facilities for a Relaxing Stay
Benefit from convenient services such as free parking, a shared lounge, and a 24-hour front desk for all your needs. Explore nearby attractions like Landour Clock Tower and Camel's Back Road, just a short distance away.

Warm Hospitality and Memorable Experiences
Experience warm hospitality with airport transfers, room service, and a welcoming staff ready to assist you. Book your stay at Hotel The Pride for a memorable getaway in Mussoorie.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 79 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.97
Amenities: 8
Value for Money: 7.46
Food and Beverage: 6.51
Overall Experience: 7.68
A
Akshay • solo_traveller • in
10
2026-09-16 • via Nuitee
P
PRAMANIK • solo_traveller • in
6
Poor hospitality
Pros:

Location of the hotel is ok.

Cons:

After checking out, I found that the elevator was out of order. No one from the hotel came forward to take our luggage from the ground floor to our car. It was very difficult to carry such heavy things up the ramp. I did not expect such poor hospitality from a hotel.

2026-09-13 • via Nuitee
S
Shantnu • solo_traveller • in
9
Pros:

Ambience

2026-09-10 • via Nuitee
P
Prafull • solo_traveller • in
8
Pros:

Near to Landour and other good hotels

Cons:

Towel was not already there in the room.

2026-09-07 • via Nuitee
S
Siddharth • solo_traveller • in
1
2026-09-06 • via Nuitee
C
Chaudhary • solo_traveller • in
1
Cons:

Poor communicating skills to locate the hotel.

2026-09-04 • via Nuitee
N
NAITHANI • family_with_children • ca
1
Poorly maintained hotel with misleading room allocation, slow service, and zero customer empathy.
Pros:

It was close to Mall road.

Cons:

I had booked two king-size rooms, but upon arrival was given queen-size rooms instead. When I raised the issue, the receptionist argued that the mattress thickness made it equivalent to a king-size bed, even though the bed itself was only about 5 feet wide.

The overall experience was disappointing:

The rooms did not have a TV.
Requests for assistance or maintenance typically took 20–30 minutes to be addressed.
The rooms had a strong damp/seepage smell.
There was no hot water available.
The bathroom door got locked, and room service took a long time to assist.
The lift/elevator was not functioning.
Parking is very limited, with only 4–5 spots available and no guaranteed parking.
Guests are expected to pay upfront; otherwise, there is a risk of the booking being cancelled.

Most importantly, there was a complete lack of customer empathy and hospitality from the staff. Overall, the stay did not meet expectations, and I would not recommend this property based on my experience.

2026-07-18 • via Nuitee
G
Gaur • solo_traveller • in
10
Pros:

Very good hotel

Cons:

All good

2026-07-17 • via Nuitee
S
satakshi • couple • in
10
Pros:

Location and room view from my room was amazing and everything is perfect

Cons:

Nothing

2026-07-17 • via Nuitee
S
Simer • solo_traveller • in
10
Pros:

Mr divyanshu is very helpful

2026-07-17 • via Nuitee
P
prince • solo_traveller • in
1
Pros:

Nothing

Cons:

Very bad amenities
We booked Delux room with balcony but on reaching hotel there is no balcony
Then I give more 1500 rs per night for executive room with balcony ( it is good)
Pl do not go with photos posted on booking.com they are fake
And also they will demand rs 1500 advance for booking confirmation
Food is also not good
Parking is so poor

2026-07-16 • via Nuitee
N
Nishant • couple • in
8
Pros:

Location

Cons:

Staff was rude at some point...of you are nice to them they are nice , if you have some queries or complaint then they get rude

2026-07-16 • via Nuitee
R
Ronit • extended_group • in
1
Bakwaaaaassssss hotel
Pros:

Nothing… such a bad hotel.. they cancelled my booking for no reason.. such a cheap hotel..

2026-07-16 • via Nuitee
G
Garima • solo_traveller • in
9
2026-07-14 • via Nuitee
K
Kirti • solo_traveller • in
1
Pros:

Nothing

2026-07-14 • via Nuitee
G
gupta • solo_traveller • in
10
2026-07-14 • via Nuitee
H
hitesh • solo_traveller • in
10
2026-07-11 • via Nuitee
K
Kaushal • extended_group • in
10
2026-07-09 • via Nuitee
C
Chaudhary • family_with_children • in
10
2026-07-09 • via Nuitee
S
SINGH • solo_traveller • in
3
Lethargic reception staff
Pros:

Location, cleanliness

Cons:

Staff behavior, delay in room service for the things which was complementary, such as tea/coffee, water, towel, no bathroom sleepers, room windows were not opening, if opened then not locking, only one fan in family room.

2026-07-07 • via Nuitee