Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Good breakfast
Attentive staff
Convenient location
Cons:
Small rooms
Noise issues
Humidity problem

Categories

Cleanliness
7.61
Some guests mentioned noise from cleaning staff and issues with humidity.
Service
9.08
Guests appreciated the attentive staff and breakfast service.
Location
9.12
Many reviews highlighted the central and convenient location.
Room Quality
7.07
Several guests found rooms too small and uncomfortable.
Amenities
8.6
The breakfast and general amenities received positive remarks.
Value for Money
8.06
Overall good value but some room sizes were disappointing for the price.
Food and Beverage
9.11
Breakfast was frequently highlighted as a positive aspect.
Overall Experience
8.58
While there were some downsides, many guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:24

Property Description

Prime Location
Hotel Cumbres del Sur is ideally located just steps away from Villarrica lake and the city's main street, offering guests easy access to the heart of Pucón.

Elegant Accommodation
Experience the perfect blend of rustic charm and modern elegance in our guestrooms, each featuring a flat-screen TV, private bathroom, and picturesque views of the surroundings.

Convenient Amenities
Enjoy a complimentary buffet breakfast, free WiFi, and private parking during your stay. Unwind in the shared lounge or seek travel tips from our 24-hour front desk staff.

Ready to experience the beauty of Pucón? Book your stay at Hotel Cumbres del Sur now.

Important information:

The remote control for the parking is provided at the reception.
The parking lot has a capacity for 15 cars.
Please be informed that only credit cards are accepted for prepayment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Mar 18, 2026 until Tue, Dec 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$12 per person per night when using an available cot.
    Children up to and including 5 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 3058 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 8.6
Value for Money: 8.06
Food and Beverage: 9.11
Overall Experience: 8.58
R
Ramírez • couple • cl
10
Excelente
Pros:

Las habitaciones muy buenas, el cafecito de cortesia 24/7. Personal muy amable. Desayuno ok!

2026-07-03 • via Nuitee
M
Marta • solo_traveller • cl
8
2026-07-02 • via Nuitee
R
rocio carolina • solo_traveller • cl
8
Acogedor
Pros:

Limpieza, desayuno, personal amable, cuando salí de tour mas temprano nos dejaron desayuno listo (antes del horario habitual), buena calefacción, buena ubicación cerca del centro.

Cons:

Mi habitación no tenía acceso a wifi, muy mala señal desde ahí. (Al parecer era solo esa la de la mala señal)

2026-07-01 • via Nuitee
Y
Yanadet • family_with_children • cl
8
2026-07-01 • via Nuitee
P
Priscila • family_with_children • cl
7
2026-06-30 • via Nuitee
C
Carlos • solo_traveller • cl
8
2026-06-30 • via Nuitee
M
Marcelo • solo_traveller • cl
8
Pros:

La ubicación

Cons:

El estacionamiento no está en el mismo Hotel

2026-06-29 • via Nuitee
O
ogadri • solo_traveller • ar
10
Pros:

La ubicación

2026-06-29 • via Nuitee
C
campos • solo_traveller • cl
7
2026-06-27 • via Nuitee
H
Héctor • couple • cl
10
2026-06-27 • via Nuitee
Y
yaser • solo_traveller • cl
10
2026-06-26 • via Nuitee
M
Mendoza Farias • solo_traveller • cl
10
Pros:

La calidez de las personas ! Maritza fue una excelente y preocupada recepcionista .Todo muy limpio y un desayuno variado y rico !

Cons:

El WiFi que no llega a la habitación:( solo eso pero salíamos de la.habitacion y llegaba

2026-06-26 • via Nuitee
L
LeSongbird • solo_traveller • cl
6
Pros:

El hotel es muy lindo, comodo y grato, el desayuno buffet es un 10/10.

Cons:

Mi habitacion al abrirla, tenia mucho olor a humedad, se sintio que no estaba ventilada, debi encender el aire acondicionado inmediatamente para mejorar el olor.

2026-06-24 • via Nuitee
D
Daniel • couple • cl
10
2026-06-24 • via Nuitee
R
RICHARD ANDRES • couple • cl
4
2026-06-19 • via Nuitee
H
Harry • couple • cl
8
2026-06-19 • via Nuitee
J
Jaime • couple • cl
10
El desayuno fue lo mejor
2026-06-18 • via Nuitee
D
DANIELA • family_with_children • cl
9
Pros:

Stand de te y cafe de grano ilimitado
Desayuno buffet excelente
Espacios limpios y agradables

Cons:

Que la habitación esté calentita, pero entiendo que no sabían nuestra hora exacta de llegada.

2026-06-15 • via Nuitee
L
Lagos • extended_group • cl
5
2026-06-15 • via Nuitee
P
Paola • extended_group • cl
5
Pros:

nada

Cons:

hotel básico, por el precio no recomendable olor humedad la pieza helada baño con olor a desagüe y ducha baja además el estacionamiento se encontraba lejos del hotel. Personal poco agradable

2026-06-15 • via Nuitee