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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Tour desk
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Public Bath
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Coffee Shop on site
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby outdoor pool
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Exercise/lap pool
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Swimming nearby
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Bulk dispenser for toiletries
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Pool toys
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Prime Location
Hotel Cumbres del Sur is ideally located just steps away from Villarrica lake and the city's main street, offering guests easy access to the heart of Pucón.
Elegant Accommodation
Experience the perfect blend of rustic charm and modern elegance in our guestrooms, each featuring a flat-screen TV, private bathroom, and picturesque views of the surroundings.
Convenient Amenities
Enjoy a complimentary buffet breakfast, free WiFi, and private parking during your stay. Unwind in the shared lounge or seek travel tips from our 24-hour front desk staff.
Ready to experience the beauty of Pucón? Book your stay at Hotel Cumbres del Sur now.
The remote control for the parking is provided at the reception.
The parking lot has a capacity for 15 cars.
Please be informed that only credit cards are accepted for prepayment.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Wed, Mar 18, 2026 until Tue, Dec 15, 2026
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not possible).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for US$12 per person per night when using an available cot.
Children up to and including 5 years old stay for US$12 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Limpieza, ubicación
En el baño faltaba algúna repisa para dejar cosméticos, tb .mejor ventilación (había olor a humedad) y la puerta del shower se salía del.riel
el desayuno
llllllllllllllllllllla habitacion , las camas , no tenia ventilacion la habitacion
La atención es buena y el desayuno es rico
La habituación es exageradamente pequeña, solo cabe la cama y una persona de pie al lado. La cama es increíblemente incómoda, arruinó la estadía porque fue imposible descansar, por suerte nos quedamos una sola noche pero nos fuimos al día siguiente súper adoloridos
La ubicación , la limpieza, el desayuno y la atención
Que no hubiera frigobar en la habitación, que no hubiera ducha teléfono, tener que dejar la llave en recepción al salir
La cercanía y el orden
El café y que solo tuvieran opción de desayuno
Amabilidad del personal de cocina
Falta de aseo, decodificadores colgando sin un soporte lo cual el cable de televisión se desconectaba a cada momento , acceso complejo , subida peligrosa al bajar escaleras, no había espacio donde poder descargar maletas , no se indica que los balcones de las habitaciones se conectan con otra habitación lo cual no hay privacidad
La ubicación, las instalaciones y la atención.
La comodidad y atención
Limpieza, atención del personal y ubicación muy buena .El desayuno exelente
Elegí una habitación pequeña y realmente era mas pequeña de lo que pensé
El ambiente, buena atención
La habitación tenía varias deficiencias, falta de mantención en general para tener una mejor visual y experiencia. La puerta del shower no cerraba, lo informe pero nadie vino a solucionarlo, la manilla de la puerta del baño igual estaba mala, la grifería sin mantención, la cama no tenía buen soporte se corría.
Muy bueno
El aire acondicionado no funcionaba bien y falta otra frazada
Ubicación y rapidez para el check in/out
Estacionamiento no está en el hotel, queda a una cuadra
La Sra/ta en recepción muy amable, y la arquitectura del hotel muy bonito.
Habitación sucia, pelos en todas las almohadas y sábanas, manchas de comida en el cubrecamas
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