Hotel Balcón del Cielo

Hotels
9 (881 reviews)
Carretera Pipila , Guanajuato , mx

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Cons:
Noise from other guests
Issues with shower temperature

Categories

Cleanliness
8.39
Several reviews mentioned cleanliness positively, but some noted issues with the shower water temperature.
Service
9.36
Many reviews praised the staff for being friendly and helpful.
Location
9.4
Multiple reviews highlighted the excellent location and views.
Room Quality
8.35
Some guests mentioned issues with bed comfort and noise from the reception area.
Amenities
8.88
The funicular access was appreciated, though some amenities like towels were noted to be insufficient.
Value for Money
9.34
Overall, guests felt the price was justified by the services provided.
Food and Beverage
8.89
Breakfast was mentioned positively, though details were sparse.
Overall Experience
9.36
The majority of reviews reflected a highly positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 07:37

Property Description

Panoramic Views of Guanajuato
Experience breathtaking views of Guanajuato from your room's window, balcony, or terrace at Balcón del Cielo.

Convenient Location and Access
Situated next to the Pipila Monument, our hotel offers quick access to the city centre via a rack railway, allowing you to explore the historic sites in less than 5 minutes.

Cultural Attractions Nearby
Immerse yourself in the local culture with the Museum of Mummies and the Diego Rivera House Museum just a short distance away.

Book now to enjoy these amazing features at Balcón del Cielo and make your stay in Guanajuato unforgettable!

Important information:

Please note the hotel's parking facilities are open between 9 am and 9 pm only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 200 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for MXN 198 per person per night when using an existing bed.
    Children from 5 years old to 11 years old stay for MXN 300 per person per night when using an available extra bed.
    People 12 years old and over stay for MXN 500 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 881 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.89
Overall Experience: 9.36
M
Machado • solo_traveller • mx
10
Pros:

Excelente atención, nos permitieron dejar las maletas antes del.checkin, y entramos antes de la.hr señalada.por.contar con habitación disponible, Excelente vista y habitación.

2026-05-29 • via Nuitee
F
Francesco • extended_group • it
7
Complessivamente una buona soluzione con alcune magagne
Pros:

La posizione è stupenda. A due passi dal Mirador e alla statua del Pipila, dal balcone della stanza si dominano tutta la città e la vallata. Affacciarsi la mattina di fronte alla bellezza di Guanajuato dall'alto vale quasi l'intero prezzo pagato. La stanza di per sé è onesta: due letti Queen size comodi, spazi adeguati, bagno discreto, sufficientemente silenziosa. C'è un parcheggio convenzionato proprio accanto all'hotel che ospita la macchina per 24 ore a 150 pesos, tutto sommato accettabile, considerati i prezzi indecenti e senza criterio di altri posti come San Miguel Allende. L'hotel fornisce una tessera per ogni ospite per prendere gratuitamente l'adiacente funicolare, che conduce in pieno centro, tutte le volte che si vuole, un valore aggiunto utilissimo.

Cons:

Nonostante l'albergo fosse semivuoto a mezzogiorno quando siamo arrivati la camera non ci è stata data, rimandando il check in alle 15. Non era dovuto, ma in altri posti del nostro viaggio in Messico ci hanno fatto entrare prima, dimostrando maggiore cortesia. La doccia ha funzionato in maniera alterna per tutto il soggiorno. In certi momenti c'era l'acqua calda in altri no. Considerando il prezzo pagato, non certo basso per il Messico, una mancanza piuttosto grave che porta ad abbassare il voto complessivo. Per raggiungere l'albergo dal parcheggio è comunque necessario fare diverse rampe di scale, ripide al ritorno quando dovete riportare i bagagli in macchina, tenetene conto soprattutto se avete qualche problema di mobilità. Al momento di lasciare il parcheggio c'è stato un tentativo di imbroglio da parte del titolare sul totale da pagare: il servizio non dipende direttamente dall'hotel, ma considerando che sono convenzionati un minimo di attenzione in più verso i clienti del Balcone del Cielo sarebbe auspicabile.

2026-05-29 • via Nuitee
R
Rodríguez • solo_traveller • mx
10
Pros:

Muy bonito limpio y la vista genial

2026-05-27 • via Nuitee
C
ChuyL • solo_traveller • us
9
2026-05-21 • via Nuitee
R
Rene • couple • mx
10
Muy bueno
Pros:

Ubicación y limpieza

Cons:

…

2026-05-19 • via Nuitee
J
Johannes • solo_traveller • de
8
Beautiful views
Pros:

Beautiful location, easily accessible via the funicular (early mornings you have to take the stairs, but quite enjoyed it as well) and spacious, clean rooms with AC and great views over the city.

Cons:

Would have loved a little fridge.

2026-05-19 • via Nuitee
A
AQUILES • couple • mx
10
Pros:

Todo, desayuno, funicular, limpieza sobretodo el trato amable del personal

Cons:

Ninguna queja

2026-05-18 • via Nuitee
V
villegas • solo_traveller • mx
9
Pros:

La vista, es lo mejor por la noche.

Cons:

El estacionamiento, es complicado llegar con las maletas desde el estacionamiento al hotel, sin mencionar que cobran, deberia incluirse con el precio del hotel.

2026-05-18 • via Nuitee
Y
Yuta • solo_traveller • jp
9
フニクラ乗り放題で便利
Pros:

ピピラの丘まですぐ！
昼夜を問わず好きなタイミングで何度でも絶景が楽しめる。
フニクラの乗場が行列でも、出口から進入してホテルに貸与されたカードを見せると並ぶことなく乗せてくれます。
非常にコスパが良い宿ではないでしょうか。

備え付けのドライヤーは、スイッチを下に入れると強風になります。真ん中が切、上が弱、下が強です（強風にしたら中から虫の死骸が出てきましたが笑）

フロント向かい側の建物でしたが、他の方が書いているような洗面台の排水もお湯が出る速度も許容範囲でした。ただ眺望が東向きなのでバシリカ等は見えません。

早朝フライトで移動するため深夜チェックアウトでしたが、Uberの乗車ポイントをピピラ像前にして乗降が問題ありませんでした。
階段が多いので非力であればスーツケースではなくバックパックのほうがオススメです。

Cons:

チェックインしてすぐクローゼットの中に大きなゴキブリの死骸を見つけました。丘の上の自然がいっぱいだった場所に建っているので仕方ないかもしれませんが、そのくらい確認していただきたいです。いきなり衝撃的でした。

また、連泊時「清掃不要」の札を出していたのに、清掃されていたのも謎です。

上記の点があっても、それでも魅力的な良い宿です。スタッフも英語はそんなに通じませんが親切でした。

2026-05-18 • via Nuitee
A
Ayabe • solo_traveller • ca
10
Pros:

Amazing view, I highly recommend this hotel.
The staff were very friendly and kind and I love breakfast 🥹

2026-05-17 • via Nuitee
P
Pedro Rogelio • solo_traveller • mx
10
Pros:

Ubicado en la falda del monumento al Pipila te da buenas vistas desde las habitaciones , que son limpias , amplias cómodas y con aire acondicionado (que para el mes de Mayo fue todo un plus).
Buen desayuno (incluido) y el personal muy atento muy amable.
La estadía incluye el servicio del Fonicular .

2026-05-17 • via Nuitee
J
Javier Arturo • family_with_children • mx
3
Nice view, didn’t like the rest
Pros:

Was nice to have the view

Cons:

Not clean, needs maintenance, parking still costs money, breakfast only starts at 08:30 and it is super simple

2026-05-16 • via Nuitee
M
MARINA • couple • mx
10
ENCANTADOS
Pros:

EXCELENTE VISTASY SERVICIO, EL PERSONAL AMABLE, EL HOTEL SIEMPRE LIMPIO SEGURO

Cons:

LA RECEPCIONISTA ALEJANDRA NOS TRATO MUY MAL, SU ACTITUD ALTANERA Y NOS HIZO SENTIR INCOMODOS ANTE UNA SITUACION QUE COMO HUESPEDES NO TUVIMOS LA CULPA

2026-05-14 • via Nuitee
A
Arturo • couple • mx
10
Feliz estancia
Pros:

La habitación y el buen aire acondicionado

Cons:

Es un poco complicada la entrada

2026-05-12 • via Nuitee
B
BEATRIZ • family_with_children • mx
10
Pros:

El desayuno rico, y el funicular, las instalaciones

Cons:

Que el ventilador que nos proporcionaron no giraba y pues no ventilaba

2026-05-09 • via Nuitee
M
Maria Esther Hernandez • family_with_children • us
10
Pros:

Tiene una vista magnífica, y su ubicación esta muy céntrica de los lugares turísticos.

2026-05-08 • via Nuitee
S
Seika • solo_traveller • jp
10
景色を重視したい人におすすめ
Pros:

とにかくバルコニーからの景色が最高！
フニクラの乗り放題カードをもらえるので簡単に街におりることができます。(ホテルは本当にフニクラの降り場の横！)

Cons:

シャワーの水捌けはよかったのですが洗面台が詰まって、最終日は全く流れなかったです。

2026-05-06 • via Nuitee
L
Laura • extended_group • us
10
Pros:

Love the place ! It was clean and it smelled amazing

Cons:

Can’t think of anything

2026-05-06 • via Nuitee
E
Erick • solo_traveller • mx
10
Pros:

La vista es maravillosa 😍

Cons:

El horario del funicular 😪

2026-05-04 • via Nuitee
Y
YUKO • couple • jp
10
2026-05-03 • via Nuitee