Share this hotel
Facilities
Property facilities
-
WiFi available
-
Free WiFi
-
Non-smoking rooms
-
Air conditioning
-
24-hour front desk
-
Restaurant
-
Room service
-
Heating
-
Terrace
-
Family rooms
-
Lift / Elevator
-
Laundry
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Tour desk
-
Ironing service
-
Meeting/banquet facilities
-
Car hire
-
Dry cleaning
-
Currency exchange
-
Private check-in/check-out
-
Daily housekeeping
-
Shared lounge/TV area
-
Shuttle service (additional charge)
-
Grocery deliveries
-
Snack bar
-
Lockers
-
Public transport tickets
-
Evening entertainment
-
Baby safety gates
-
Entertainment staff
-
Wine/champagne
-
Strollers
-
Shuttle service
-
Fire extinguishers
-
Invoice provided
-
Smoke alarms
-
Key access
-
24-hour security
-
Security alarm
-
Walking tours
-
Bike tours
-
Tour/class on local culture
-
Happy hour
-
Cooking class
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Prime Location in Hanoi's Old Quarter Area
Located just 300 meters from Ngoc Son Temple, Family Hanoi Hotel offers convenience and easy access to popular attractions in the city. Explore Hanoi's rich culture right at your doorstep.
Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms with flat-screen TVs, DVD players, and private bathrooms with luxurious amenities. Enjoy the city views from your own terrace or balcony, adding an extra touch of charm to your stay.
Convenient Services and Amenities
Stay connected with free WiFi throughout the property and take advantage of bike and car hire services for exploring the area. Immerse yourself in the local culture with cycling tours in the vibrant streets of Hanoi.
Book your stay at Family Hanoi Hotel for an unforgettable experience in the heart of the city.
A deposit may be required at the property.
Location
Guest Reviews
The location was right next to Hoàn Kiên river and the water puppet theatre.
The team are friendly and when your tour can't find the hotel, they'll help and organise with your driver
The mosquitos ate me alive one evening while I had food poisoning
Personnel adorable, toujours souriant et serviable
Emplacement très pratique et au centre de tout
Only the staff. They are friendly and helpful.
The condition of the rooms have nothing to do with the photos uploaded here. According to the manager they were taken 1-2 years ago but I cannot believe a place can turn so run-down in such short time. It was small, dirty with damaged walls and furniture. Windows do not close properly so it is as loud as sleeping on the street accompanied by mosquitoes.
We didn’t want to cancel immediately as they also booked a cruise and a day trip for us but staying there 1 night changed our mind. After requesting a refund for the rest of the stay they tought the only reason was the door lock which broke in the morning and did not understand or accept that I wanted to leave as their place is misadvertised.
The manager asked us to cancel through booking.com but only accepted when I choose it was because of me and did not let us input the real reason. He also claimed that our standards are too high as foreigners. Yes my standards are higher than what he provided but if the place is advertised as it is in reality I would not have booked at all. Problem is false advertisement and I don’t think he got this point at all.
Have to admit after more than an hour of discussing this they refunded for rest of the time. There are much better hotels in walking distance and cost difference is only 100K VND/night or even less. I recommend avoiding this place. Check the reviews, always a bunch of 10 without description after one bad review.
ロケーション
階段が狭い
Tracy is the BEST staff in Family Suite Hotel
Good location and breakfast, room is clean
- ทำเลที่ตั้ง ที่อยู่ใกล้กับทะเลสาบฮหว่านเกี๊ยม (Hoàn Kiếm Lake) มากๆๆ และอยู่ใกล้กับร้านอาหาร, ร้านพิซซาดัง Pizza 4P’s (สาขา Báo Khánh) และร้านคาเฟ่
- ทีตั้งของโรงแรมอยู่ในทำเลที่เดินทางสะดวกในไปเที่ยวตามสถานที่ต่างๆ ที่เป็นไฮไลท์ในบริเวณทะเสสาบฮหว่านเกี๊ยม
Very Comfortable room. The location is perfect with great street food & eating places all around. The lake is so close. Breakfast is wonderful and the staff are attentive & kind. We could not fault this place.
Location is great to get around and see all the sights. Receptionist Tracy was very helpful and knowledgeable about Vietnam.
Breakfast was delicious with good selection.
Would stay again
Thanks you.
The staff is amazing and helped us with everything we needed. They even arranged for us to be able to take a shower before leaving for the airport. The room was spacious and we were kindly upgraded to a bigger room with a balcony. Breakfast was delicious and served at the 4 star hotel next door on the top floor. Well worth staying here!
Nothing it was so much more than we expected.
Centrally located. Vietnamic breakfast at the next door hotel with nice view. Small room. Helpfull staf. As expected.
Small room and simple
Le professionnalisme du réceptionniste. Elle était très serviable et gentille.
L’emplacement est au cœur de l’ancienne ville proche de toutes les commodités.
La propriété de la chambre.
Rien
La ubicación en la ciudad era buena y en general estaba limpio.
No entiendo muy bien porque este alojamiento tiene tan buena puntuación, las fotos de booking son todo mentira. Para empezar no es un hotel, son habitaciones a las que accedes por una agencia de viajes, el balcón que aparece en las fotos da a una fachada de una tienda de ropa y a una pared llena de aires acondicionados (vamos que hay que tener siempre cerrado). Las fotos de la azotea y el desayuno son el hotel de al lado, que es donde te llevan a desayunar.Por no hablar de que las ventanas no cierran y dejan una rendija de 1 cm en cada una. El baño correcto, pero la ducha muy vieja y desgastada. El problema es que lo venden como hotel y es más un hostal, por el precio que pagas hay HOTELES mucho mejores en la misma zona. Incluso miramos la opción de cambiarnos de alojamiento al llegar, pero desde recepción no nos dieren la opción de disponer de cancelación gratis, por suerte solo estuvimos dos noches.
L’emplacement
Rien
Vị trí 10 điểm, phòng khoáng đạt, nhân viên niềm nở
Cách âm kém quá, phòng mình book ở phía ngay đường và đường phố cổ còn hẹp nên đêm xuống chỉ cần xe máy đi qua, bíp còi hay tiếng người nói chuyện cũng đã nghe thấy rồi. Rất khó ngủ với người không quen tiếng ồn.
Your guide to the flawless travel experience
Popular Countries
Get our app
