Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and spacious rooms
Great location near shopping
Extensive and delicious breakfast options

Categories

Cleanliness
10
The rooms are noted to be very clean throughout multiple reviews.
Service
10
Staff are described as friendly, helpful, and accommodating in numerous instances.
Location
10
Multiple reviews mention the hotel's easy access to shopping malls and cultural attractions.
Room Quality
9.6
Rooms are mentioned as spacious and comfortable consistently across reviews.
Amenities
9.6
The hotel provides a variety of amenities that enhance the overall experience.
Value for Money
9.6
The quality of services and amenities justifies the expected price, making it a worthwhile stay.
Food and Beverage
9.6
Breakfast options and on-site dining are positively highlighted in several reviews.
Overall Experience
10
Guests frequently report exceptional experiences, indicating satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:25

Property Description

Luxurious Accommodation: Each elegantly designed room at InterContinental Hotels - Jakarta Pondok Indah offers comfortable bedding, a flat-screen TV, and stunning city views. The en suite bathroom features a separate bath and shower for added comfort.

Dining Excellence: Indulge in a culinary journey at Sugar & Spice with its open-kitchen concept serving a variety of international cuisines. Relax at The Lounge with a selection of coffee, tea, and evening cocktails.

Convenient Amenities: Take advantage of the outdoor pool, fitness center, extensive meeting facilities, and secretarial services. With 24-hour reception, enjoy services like laundry, valet parking, and luggage storage, all while benefiting from complimentary daily housekeeping.

Experience luxury and convenience at InterContinental Hotels - Jakarta Pondok Indah. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for Rp 760,000 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.8
Based on 696 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.6
Overall Experience: 10
M
Melvin • extended_group • sg
9
2026-05-17 • via Nuitee
S
shovgiyyam • Business
10
everything was excellent- huge clean fresh rooms perfect breakfast
Pros:

hi there, 2nd time I enjoyed my stay in this hotel. thanks

2026-05-16 • via Tripadvisor
R
riniwn90 • Family • Jakarta, Java
10
Luxury, Hospitality & Unforgettable Moments at InterContinental Jakarta Pondok Indah
Pros:

The first stay at InterContinental Jakarta Pondok Indah was absolutely fantastic and unforgettable.

I was truly amazed by the lovely birthday room setup and amenities. Special thanks to Olivia, Eric, Jasmine, Ulya, Caroline, and the entire GRO team for making this special occasion during my stay even more memorable and meaningful.

Talking about the food, every selection was thoughtfully curated and never boring. I genuinely enjoyed every single dish offered. Luxury truly defines itself when the food speaks for itself.

A heartfelt thank you to Chef Komeng and Chef Poeloeng for the pleasant hospitality, consistency, and wonderful culinary experience throughout the stay.

2026-05-15 • via Tripadvisor
6
690kadekb • Family
10
Quality in everything, at Intercontinental Pondok Indah
Pros:

Quality in everything.
The front office staffs are really helpful and nice.
Gym equipments are well maintained & clean.
And the Inaria spa treatment is really good, thanks to Lisa & April as their team.

2026-05-14 • via Tripadvisor
T
Taalwal • Solo travel • Hua Hin, Prachuap Khiri Khan Province
10
Excellent experience
Pros:

Excellent hotel, great location and super friendly staff. Special recognition for the staff in the Business Lounge who really go the extra mile. Always happy to come here.

2026-05-12 • via Tripadvisor
B
bostap • Family • Perth, Greater Perth, Western Australia
10
Perth family vacation to pondok indah
Pros:

We recently stayed for four nights in the suite and double bedrooms on the 25th floor, and the overall experience was wonderful. The staff were exceptionally friendly and helpful, the breakfast was stunning, and the location is extremely convenient, making it easy to get around South Jakarta. From arrival to check‑out, we truly felt welcomed by the entire team. This hotel is definitely my number one choice for our next vacation in South Jakarta.

2026-05-12 • via Tripadvisor
4
449nadyaa • Solo travel
10
Excellent Gym Facility
Pros:

I visited the Intercontinental at Pondok Indah and used their gym facilities via ClassPass; the equipment available for use was exceptionally extensive, far above general hotel gym standards, and maintained a high degree of cleanliness. The sauna and steam room were comfortable to use, and the shower room was generally spacious. The amenities were well stocked. Lastly, the front-desk receptionist Teguh was both friendly and helpful in explaining how to use the facilities. I look forward to visiting again.

2026-05-11 • via Tripadvisor
F
Federico • solo_traveller • th
9
Great hotel for business trips
Pros:

Clean and comfortable room, great staff, excellent breakfast. Perfect location with connection to the mall

Cons:

The gym could use some additional equipment since it gets very busy

2026-05-08 • via Nuitee
V
Voyage41263258430 • Business
10
Good business hotel.
Pros:

A busy business hotel with good service.
Room is clean and comfortable. The team attending to the Club Lounge was great. Thanks to Intan who communicated before arrival and Bestra for checking me in.
Thanks to Lintar and Pansya for ensuring breakfast was promptly served.

2026-05-07 • via Tripadvisor
H
Hamed Alkharji • solo_traveller • ae
9
2026-05-05 • via Nuitee
A
andyhasliml • Business
8
No welcome fruits for suite room??
Pros:

THank you for the upgrade to suite room .
However I dont receive any welcome fruits such as banana or orange
Last trip I even got small bites such as mini cakes.

The club lounge is ok . Lintar and other staffs are awesome service.
However the mie goreng is terrible ( too much salt) they said new menu and came out so terrible.

Looking forward to staying there the soonest.

2026-05-04 • via Tripadvisor
8
826caiz • Friends getaway
10
Food
Pros:

Everything good，the pashya from Hotel very kind of beautiful

2026-05-03 • via Tripadvisor
R
rieko • solo_traveller • jp
8
2026-04-30 • via Nuitee
C
Cyril • solo_traveller • ae
9
Very good hotel overall. Pleasant staff
Pros:

Clean and good location

Cons:

Nothing

2026-04-29 • via Nuitee
C
Cruiser34643824348 • Couples
10
excellent service
Pros:

The staff were very friendly from the moment I checked in. The room was clean, and since it was my birthday, they even provided a birthday cake. The service was excellent.

2026-04-27 • via Tripadvisor
B
BeefBandit • Couples • Sydney, New South Wales
2
Check My RevPAG, Then Explain This Service (5* Price, 0* Accountability)
Pros:

I'll spare you the pleasantries because the InterContinental Jakarta Pondok Indah certainly spared me theirs.
I am an IHG Ambassador programme member, a Platinum Elite guest, and I booked their King Suite category. I used the spa. I dined across their F&B outlets. I used their transportation. In short, I showed up for this hotel in every way a guest possibly can. The hotel, unfortunately, did not return the favour.
An incident during my stay resulted in damage to my personal clothing. Simple enough to resolve swiftly, if anyone had actually bothered to act. Instead, what I got was radio silence, followed by vague responses, followed by more waiting. The communication from the very first interaction was nothing short of exasperating. No urgency, no ownership, no escalation. Just a guest left hanging while the team apparently worked out whose problem it was.
By the time a Duty Manager finally reached out with an apology, I had already left the country. Read that again. A paying Ambassador guest, in a suite, spending across every outlet, and the hotel couldn't organise a proper response before checkout. The message I eventually received was courteous enough in tone, but "kindly let us know how you would like to proceed" is not service recovery. It is the hotel politely asking the guest to manage the situation on their behalf.
Here's a suggestion: pull up my RevPAG. Look at the total revenue I contributed across rooms, dining, spa, wellness, and transport during this stay alone. Now tell me that the glacial, directionless response I received was acceptable for a guest of that value. I'll wait, though frankly, I've done enough waiting where this hotel is concerned.
I have stayed at IHG properties around the world. I know what this brand is capable of when it gets things right. Jakarta Pondok Indah is not that. The physical product may be there, but the service culture, particularly when things go wrong, is alarmingly absent.
If you are an IHG loyalist considering this property, know that your membership tier and your spend may not buy you the responsiveness you've earned elsewhere. That is not a standard I'm willing to accept, and it shouldn't be one you accept either.
Do better.

2026-04-26 • via Tripadvisor
S
siscar2025 • Family
10
Family staycation
Pros:

All is good, especially Mr. teguh at gym, He serviced us great, when we don’t know something He will help us and Mr Denny when we had breakfast, thx so much , I appreciate that 🙏🏻🙏🏻😇😇😍😍

2026-04-25 • via Tripadvisor
C
Culture42425749093 • Couples
10
Hospitaly hotel
Pros:

Amazing stay in intercontinental.all staff always hospitality,all so far very good.

Thanks so much for mba phashya & mas edy very hospitality.

Amazing stay.& we comeback again here.

2026-04-23 • via Tripadvisor
M
MillsMoo • Business • St. Andrews, Fife, Scotland
10
Not enough superlatives to describe this hotel!
Pros:

Not enough superlatives to describe this hotel. From the moment you walk in, it’s 5*. The people are the best advert, everyone is warm and friendly…💖. It’s real, not forced, the bedroom was spotless and the bed was firm with no sagging, plenty complimentary water, good desk to work at. Lots of decent tv channels. We ate in the buffet restaurant most days and the choice was vast, everything is fresh, nothing looks like it’s been sitting. The maitre’d even gave us a recommendation about where to go, (Kota Tua) when we said we wanted to venture out the hotel on our day off work. Business lounge is top drawer - the hostesses are chatty and personable, the barman makes excellent cocktails and they have a new menu each evening! Everyone knew our names which was amazing considering the amount of people try see each day 🙏 There is also a pool and small terrace area if you want to get outside, which I made use of on the Saturday. I loved my stay at this hotel from start to finish, I couldn’t find a fault, it’s def the place to stay if you’re in Jakarta (and 5 mins walk via the mall to the office of our Italian client, so you don’t have to brave the traffic). Direct access also to the mall, so I popped to the supermarket for some local treats. Poss one of the best hotels I’ve ever stayed at…. And I travel a lot for work so really appreciate all these personal touches when I’m away from home. Loved loved loved it!

2026-04-21 • via Tripadvisor
J
Jerald • solo_traveller • us
10
2026-04-21 • via Nuitee