Ruby Gold Coast by CLLIX

Hotels
CLLIX Apartments & Hotels
8.8 (134 reviews)
9 Norfolk Ave, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU

Facilities

Fitness facilities
Health or beauty spa nearby
Electric car charging station
Free WiFi
Luggage storage
Wheelchair accessible
Outdoor furniture
Steam room
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great views
Friendly staff
Cons:
Cleanliness issues
Unattended reception after hours

Categories

Cleanliness
6.78
Several reviews indicated issues with cleanliness, including unclean rooms and bathrooms.
Service
9.75
Most guests commented positively on the service, with staff being described as kind and helpful.
Location
9.79
The location was frequently mentioned as great and convenient, close to Surfers Paradise.
Room Quality
8.24
Room quality was inconsistent; while some rooms were beautiful, others were not well-maintained.
Amenities
9.27
Amenities were generally adequate, though some areas like the outside and pool could improve.
Value for Money
8.73
Mixed sentiments about value; some felt it was overpriced given the quality and cleanliness issues.
Food and Beverage
8.28
Cafe mentioned but not recommended, suggesting food options could be better.
Overall Experience
9.55
Despite some negative aspects, many guests enjoyed their stay and would consider returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 03:58

Property Description

Discover the perfect blend of comfort and convenience at Ruby Gold Coast by CLLIX, where your ideal getaway awaits!

Luxurious Recreational Amenities
Unwind in our outdoor pool, relax in the hot tub, or experience soothing moments in the steam room. We offer everything you need to rejuvenate and recharge.

Spacious, Fully-Equipped Accommodations
Each of our 101 modern guest rooms features a kitchen with full-sized appliances, private balconies, and flat-screen TVs, ensuring a homely feel during your stay.

Prime Location
Centrally located, you're just minutes away from iconic attractions like Surfers Paradise Beach and Cavill Avenue, making it easy to explore Gold Coast's vibrant scene.

Book your stay today and indulge in an unforgettable experience at Ruby Gold Coast by CLLIX!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Parking

    Parking height restrictions apply

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

8.8
Based on 134 reviews
Cleanliness: 6.78
Service: 9.75
Location: 9.79
Room Quality: 8.24
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 9.55
S
sam solo_traveller nz
8
Great value, comfortable home base.
Pros:

The person that checked us in was awesome, I didn't catch her name, but she was very friendly. I definitely appreciated her humor.. we saw her once more during our stay & she was again funny & nice to talk to.
Our room was a really good size, full kitchen & laundry was amazing.
Bathroom clean, shower huge.
Sofa comfy, wardrobe was excellent & has storage for clothes so you dont need to live out of a suitcase.
Nice view over surfers, short walking distance to shops, trams, buses & beach. Coles supermarket is about 9 minutes walk & has all supplies needed. Lots of restaurants within walking distance as well.
We had the battery for the smoke alarm beating & it got sorted out when I asked, which was very much appreciated.

Cons:

Couldn't seem to get live TV, had to connect our own streaming services to the TV, which i dont like doing. Maybe just us, but having instructions on how to navigate the TV would be great.

The overall cleanliness of the room could definitely be improved. Black marks on the ceiling at the AC vent, marks on cupboards & furniture worn. The bedside table was stained. Ranch slider windows definitely need a good scrub.

2026-07-11 via Nuitee
D
David couple nz
7
This was a great location, comfortable bedding, warm inside and outside. Very nice reception area.
Pros:

The size of the rooms were nice and the view from the master bedroom was great. I kept the curtains open at night (due to being in room 905) and the view of the night was spectacular. The view of the overlooking kids pool watching them play and slide and the large teacup filling with water before splashing over the kids was thrilling to watch.

Cons:

Just points to note. 1. There is an issue with the shower in the master bedroom. The shower rose doesn't sit firmly in the handle; therefore, each time you shower, you have to come up with a solution to shower with the water arm needing to be adjusted. Finally, my husband jammed it behind the bracket to create a wedge to hold it in place. 2. A spill of liquid has fallen down the wall, and the brown liquid remains on the floor under the wall-table. 3. The dust over a few months has collected in the grooves of the kitchen cupboards, the grease has caused the dust to stick to the hinges of the cupboards; this needs wiping down. 4. The floorboards are broken outside the master bedroom AND the bathroom of the other bedroom, these will continue to deteriorate. The dishes we used from the pantry were adequate; however, I did have to clean them prior to using them as they seemed to have a "film" over them from the dishwasher. Does the dishwasher need a hot clean?

2026-07-11 via Nuitee
L
Liam couple nz
7
Pros:

Location

Cons:

We stayed on 2nd for one night and the apartment was clean, fresh and updated. We came back and stayed 7-9th and the 2bedroom apartment was not clean. Fluff on mat, carpet in both bedrooms. The window frames were so dusty it was not dust from just previous person. How could 2 apartments be so different in the same facility? Who is checking cleanliness. This last apartment definitely needs a spring clean.

2026-07-10 via Nuitee
F
Franks family_with_children au
5
Pros:

Good location and good view. Facilities in room were good and adequate.

Cons:

The lounge was filthy and stained. I did not want to sit on it, it looked that dirty. Was a bit worn in other areas so for the money per night @ $700 pn was disappointing overall.

2026-07-10 via Nuitee
D
Danajayne extended_group nz
10
2026-07-10 via Nuitee
R
Ryan extended_group au
7
Staff were great and location is excellent! I will be staying again when I return to Gold Coast.
Pros:

Was comfortable modern and clean with everything we needed for our stay.

Cons:

I found the floor was abit damaged in spots and the single beds weren’t secure to the bass meaning they kept moving and falling off making it hard for an adult to sleep on but besides that it was quiet comfortable

2026-07-10 via Nuitee
B
Brooks solo_traveller au
7
Pros:

Location and parking, friendly staff. We were upgraded which was lovely to find out when we got there. Walking distance to Surfers Paradise.

Cons:

The apartment good do with a good clean,

2026-07-09 via Nuitee
K
Kelsie family_with_children au
3
This place definitely needs a deep clean and the managers/workers need to read the comments from people who have sta
Pros:

The location of the place was close to everything.

Cons:

I really wanted to like this place.
But the cleanliness of this place was very poor. The floors were dirty. We had to wear socks or slippers during our whole stay. The stove hadn’t even been wiped down since the previous people who stayed. The outside area looked like it hadn’t been cleaned for months. The bbq looked like it hadn’t been cleaned in over a year.
The outdoor area which was on the second floor didn’t have a locked door on it, so we asked for the key to be able to lock it, they did not have a key to lock it so they had to get a locksmith in to change the lock.
I really wish I read the previous comments about the cleanliness of the place otherwise I would not of stayed here.
The place was very run down and definitely needs a deep clean and to be better maintained.

2026-07-09 via Nuitee
K
Khrisjum extended_group au
10
Overall, we are very satisfied with our stay.
Pros:

Close to everything and very easy to access.

Cons:

Nothing major but the TV needs an upgrade and the floor needs a bit of fixing. But overall we are happy with the apartment.

2026-07-09 via Nuitee
R
Rosie couple au
9
2026-07-09 via Nuitee
S
Sari solo_traveller au
9
Pros:

We had a wonderful stay at Ruby Gold Coast. The view from our hotel room was beautiful and one of the highlights of our trip. The room was clean, comfortable, and well-equipped with everything we needed.

The location was excellent—within easy walking distance of Woolworths, Coles, and Surfers Paradise, where there are plenty of restaurants, shops, and entertainment options. Despite being so close to everything, the hotel was peaceful and quiet, making it a great place to relax after a busy day.

Overall, we really enjoyed our stay and would happily recommend Ruby Gold Coast to others.

Cons:

A couple of things could be improved. It would be great if there were a café or somewhere on-site to grab a coffee, especially in the morning. We also found that the pool could be better maintained, as it didn't feel as clean or well looked after as we expected.

Overall, these were only minor drawbacks, and we still had an enjoyable stay.

2026-07-08 via Nuitee
J
Jess solo_traveller au
9
2026-07-07 via Nuitee
J
Justine couple nz
9
Overall great… lovely staff
Pros:

Good location

Cons:

Bed was uncomfortable

2026-07-07 via Nuitee
J
Jason couple au
9
Excellent very enjoyable
Pros:

Very clean spacious close to everything walking distance and tram stop

Cons:

Nothing

2026-07-07 via Nuitee
K
Kadison extended_group au
9
Beautiful and easy
Pros:

It was easy to get to and in quite a central location. The staff were all amazing and the room was beautiful

2026-07-06 via Nuitee
S
Steve couple au
7
Was ok
Pros:

Location and staff and views

Cons:

Air conditioning was very noisy and fridge leaked

2026-07-06 via Nuitee
M
Marven solo_traveller au
10
2026-07-05 via Nuitee
A
Asim extended_group au
10
2026-07-03 via Nuitee
N
Nick couple au
6
2026-07-03 via Nuitee
T
Tanya couple au
10
Lovely place to stay
Pros:

Great location

Cons:

N/a

2026-07-03 via Nuitee