Plaza Beach Hotel

Hotels
•
Pesapal IA
7.2 (17 reviews)
Neptune Road, Bamburi Beach, Mombasa , Mombasa , KE
254-71-2515515

listing image 1
Show all photos

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Continental breakfast
Concierge service
See all facilities

Review Highlights

Pros:
Excellent customer service
Great location

Categories

Cleanliness
7.66
Rooms are clean with amenities and towels changed every day.
Service
8.13
Customer service is absolutely excellent; wonderful staff smiling and always there to help.
Location
8.17
The location is excellent.
Room Quality
6.62
Do not go by cosmetic photos; the rooms meet basic needs.
Amenities
6.65
Standard quality for this hotel tier.
Value for Money
6.61
Standard quality for this hotel tier.
Food and Beverage
6.66
Standard quality for this hotel tier.
Overall Experience
7.13
Overall a wonderful experience, would book again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:45

Property Description

Spa and Dining Options
Indulge in massages at the spa, dine at one of the 2 restaurants, or enjoy room service. Refresh with drinks at the beach bar and multiple lounges.

Convenience and Services
Benefit from complimentary Wi-Fi, concierge services, and luggage storage. Utilize the airport shuttle and free parking. Business center and 24-hour front desk available.

Comfortable Accommodations
80 air-conditioned rooms with flat-screen TVs, free Wi-Fi, and safes. Enjoy daily breakfast, with toiletries provided. Explore nearby attractions like Bamburi Beach and Haller Park.

Experience relaxation and convenience at Plaza Beach Hotel - Book your stay now!

Important information:

  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

7.2
Based on 17 reviews
Cleanliness: 7.66
Service: 8.13
Location: 8.17
Room Quality: 6.62
Amenities: 6.65
Value for Money: 6.61
Food and Beverage: 6.66
Overall Experience: 7.13
D
Daniel • couple • lt
4
Disappointing
Pros:

The room service had acceptable quality. Swimming-pool was nice, large and deep. Location directly on the beach.

Cons:

AC was terrible, internet came and went all the time. The building is very disappointing. The hotel is a USD50 a night kind of operation acting like a luxury-resort. The building does not fit elderly or handicapped guests, Feels like you stay at a Soviet sanatorium. Breakfast very boring, after 2 days, you just sleep in...

2026-05-18 • via Nuitee
M
Mirriam • family_with_children • nl
9
Perfect
Pros:

Very good location with extra friendly staff

Cons:

The rooms were very clean and were offered baby cot

2026-05-15 • via Nuitee
A
Abdalla • solo_traveller • ke
8
2026-05-15 • via Nuitee
H
Henrik • solo_traveller • se
7
2026-05-10 • via Nuitee
K
Kiambi • solo_traveller • ke
7
Good place for budget travellers, access to the beach but if you love luxury, you won't like it
Pros:

The access to the beach. The meals were nice though not a wide variety. Very budget

Cons:

The furniture is abit old, the curtains and the beddings were not very clean.

2026-04-23 • via Nuitee
A
Arnoldo67 • solo_traveller • de
8
klasse Hotel mit sehr gutem Service und sehr guter Küche.
Pros:

Das Personal ist sehr freundlich, die Betten sind sehr bequem, gute ruhige Lage, schöner Strand. Sehr gutes Essen (Frühstück und Abendessen), gemütliche Poolbar. Sehr abwechslungsreiche Küche zum Frühstück und vor allem zum Dinner. Jeden Tag 3 verschiedene Hauptgerichte. Sehr gute Suppen und immer frisches Obst alles sehr frisch!
Gutes Preis-Leistungsverhältnis.

Cons:

Das Internet hat teilweise Probleme gemacht es wurde aber immer behoben.
Wasser zum Abendessen sollte kostenfrei sein.

2026-04-21 • via Nuitee
K
kache • solo_traveller • se
10
2026-04-16 • via Nuitee
E
Ellen • family_with_children • ke
8
Good relaxing nice area and staff
Pros:

Breakfast was good would have liked more salad choices in the evening meal staff friendly pool great no complaints massage amazing

Cons:

To much seaweed in front would be nice is scrapped down a little showing more white sand in front of hotel a pity no playarea for children or more entertainment at night

2026-04-09 • via Nuitee
U
Ulf • family_with_children • se
6
Cons:

Att jag inte fick pengarna åter efter jag beställt en kyckling macka som var under all kritik!

2026-03-24 • via Nuitee
L
Lutz • couple • de
7
Super Lage direkt am Strand . Anlage sehr sauber und gepflegt. Gutes Preis/ Leistungsverhältnis.
Pros:

Essen mit Halbpension war super lecker. Das Personal ist sehr freundlich und hilfsbereit.

Cons:

Die Zimmereinrichtung ist schon sehr in die Jahre gekommen und müsste dringend ersetzt werden.

2026-03-21 • via Nuitee
S
stefkóné belák • family_with_children • hu
8
2026-03-14 • via Nuitee
R
Rose Margaret • family_with_children • ke
4
Pros:

The beach is fantastic

Cons:

Old and unclean Towels and bedsheets.

2026-03-08 • via Nuitee
K
Kathy • family_with_children • be
7
Pros:

Mooi verzorgd hotel en super vriendelijk personeel.

Cons:

Temperatuur van de douche (meestal niet warm). Geen verse koffie.

2026-03-07 • via Nuitee
W
Wilfred • couple • ke
8
My stay was awesome, will come back again.
Pros:

Breakfast and enjoyed my swimming

2026-03-05 • via Nuitee
N
Nitin • couple • ke
9
2026-02-27 • via Nuitee
M
Morris Kimuli • family_with_children • ke
8
Pros:

Beachfront property with a nice swimming pool.

Cons:

Some of the facilities are old. The curtains too.

2026-02-23 • via Nuitee
A
Aakriti Kharel • family_with_children • np
10
Pros:

The staff were friendly and food was the best.

Cons:

My bed smelled like someone's armpit. I had to sleep on the smaller bed which was cleaner and smelled nice. I don't think they changed the sheet.

Other than this the room was good..

2026-02-08 • via Nuitee
C
cherry • couple • gb
8
Pros:

We particularly liked the breakfasts but probably, if we book again, we'll take B.B as there was too much food! Some might like that of course!

All of the staff were kind and helpful and also very thoughtful of our needs, which they picked up after only a couple of days. Thank you to all

Cons:

The description in Booking.com was incorrect. We selected our room and the description offered a 'hot tub' which excited us. The so called hot tub turned out to be a bath tub which I only used once!. Not quite the same thing really.

2026-01-31 • via Nuitee
N
Neil • family_with_children • gb
9
Great hotel.
Pros:

Great location, nice pool, good sea view room, great food in restaurant.

Cons:

Noise from band at hotel next door.

2026-01-31 • via Nuitee
S
Sara • couple • it
7
2026-01-30 • via Nuitee