The Emin Pasha Hotel & Spa Kampala

Hotels
8.2 (218 reviews)
27 AKII BUA ROAD NAKASERO , Kampala , ug

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly, professional staff (named in reviews)
Quiet, calming ambiance and gardens
Very good/excellent breakfast
Spa and pool facilities
Pleasant on-site restaurant and outdoor dining
Comfortable/upgraded rooms and attractive architecture
Cons:
No gym available
Internet/Wi‑Fi speed problems reported
Room maintenance issues (leaking boiler, windows not closing)
Small bathrooms/limited shower privacy in some standard rooms
Airport transfer/shuttle arrangements unreliable
Mixed dinner quality; limited vegetarian options; occasional tough steak
AC temperature too low in some rooms

Categories

Cleanliness
8.3
Multiple reviews explicitly note the hotel is clean ('propre') and well maintained, though isolated reports of a leaking boiler and puddles in one room slightly reduce the score.
Service
8.7
Service is repeatedly praised (friendly, professional, named staff praised at reception and restaurant); some operational lapses (airport transfer mishap) temper an otherwise strong service impression.
Location
8.8
Location is frequently called excellent/central and quiet with nice gardens and birdlife; access by rental car noted as awkward, but overall location sentiment is very positive.
Room Quality
7.3
Rooms are praised for size and architecture in upgraded categories, but standard rooms have small bathrooms, dim lighting, shower/privacy issues and isolated maintenance problems (windows, boiler).
Amenities
7.7
Spa and pool receive strong positive mentions; restaurant and gardens are appreciated. Missing gym, occasional internet speed problems and shuttle/transfer issues reduce the amenities score.
Value for Money
8.2
Several guests note good value for the price and favourable spa pricing; overall value aligns with the target overall rating given mixed minor issues.
Food and Beverage
8
Breakfast is frequently described as excellent and rich; dinner is more mixed (limited vegetarian choices, occasional quality issues such as tough steak or one strongly negative comment).
Overall Experience
8.6
Overall sentiment is positive ('Fabuleux', calming, very recommendable) with pleasant ambiance, gardens and staff, offset by some operational and room-level issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 19:22

Property Description

Luxurious Accommodation
The Emin Pasha Hotel & Spa, CityBlue Collection in Kampala offers 5-star accommodation with elegant guest rooms featuring modern amenities and comfortable furnishings. Enjoy the convenience of a flat-screen TV, private bathroom, and some units even boast a relaxing terrace.

Exceptional Services
Experience top-notch services at this hotel with a 24-hour front desk, concierge assistance, and tour organization. Indulge in a delicious breakfast spread, choose from continental, buffet, or à la carte options, and dine at the in-house restaurant serving delectable international cuisine.

Relaxation and Recreation
Unwind and rejuvenate at the property's sauna or take a leisurely stroll in the beautiful garden. Whether you're in Kampala for business or leisure, The Emin Pasha Hotel & Spa, CityBlue Collection ensures a memorable stay.

Ready to experience luxury and comfort in Kampala? Book your stay at The Emin Pasha Hotel & Spa, CityBlue Collection now.

Important information:

Guests are required to show a photo identification and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Emin Pasha Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EBB

Location

Guest Reviews

8.2
Based on 218 reviews
Cleanliness: 8.3
Service: 8.7
Location: 8.8
Room Quality: 7.3
Amenities: 7.7
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.6
M
MICHAEL • couple • dk
10
Great location , easy access to the city
Pros:

The grounds, the restaurant, the rooms and staff

Cons:

Nothing !

2026-04-02 • via Nuitee
R
Rajeev • solo_traveller • ae
10
Pros:

Excellent location , surprisingly cozy & silent inspite of being rite in middle of town. Good Breakfast & very welcoming staff..

2026-04-02 • via Nuitee
M
Marcel • solo_traveller • nl
8
Fine location in middle of Kampala with nice staff and -breakfast.
Pros:

Location is in the middle of Kampala so hard to reach by rental car. However, when there it’s very quiet and surrounded by trees etc. with al kinds of bird. Restaurant is nicely situated in the gardens at the ground floor. Standard room was in an outbuilding and was good but with very small bathroom. After upgrading to a more luxury room this was solved.
Breakfast was excellent with very friendly staff during the whole day. Dinner was ok but - being a vegetarian - there was only one choice (risotto) so the menu can offer some more variety. Live performance of Janzi band was excellent!

Cons:

Bathroom in standard room and choice on menu.

2026-04-02 • via Nuitee
A
anna maria • solo_traveller • fr
9
2026-03-31 • via Nuitee
A
Aleš • solo_traveller • hr
9
Pros:

- the architecture of the hotel;
- the size of the room and bathroom;
- the location of the property;
- the super rich breakfast.

Cons:

The room has a small window above the door through which light comes in from the outdoor terrace, where the light is left on all night.
On the other hand, if you actually need light in the room for work or reading, the lamps are too dim.

The hotel tends to function as a business hotel (business workshops and meetings are held there); however, the room does not have an adequate desk—one large enough for a laptop, papers, and documents—for comfortable work.

2026-03-31 • via Nuitee
P
Patrick MUZEMBE • solo_traveller • cd
9
Fabuleux
Pros:

Bel emplacement , propre et confortable avec un personnel professionnel , accueillant et sympa surtout Hilarry à la réception et Nana au resto.
C est fabuleux 🥰👌

Cons:

Pas de salle de gym😭

2026-03-30 • via Nuitee
E
engin • solo_traveller • tr
8
Pros:

The ambiance was quite well and the hotel is located in a quite place.

Cons:

the breakfast could be improved , and there was internet connection problem.

2026-03-29 • via Nuitee
P
Patrick MUZEMBE • solo_traveller • cd
9
Fabuleux
Pros:

Bel emplacement, propre avec en personnel trop accueillant et professionnel surtout Denise au resto.
Un service de Spa exceptionnel et àun trèsbon prix. C est fabuleux 💯

Cons:

Pas de salle de g🥹

2026-03-27 • via Nuitee
_
_Lorenzo67 • couple • de
9
Sehr empfehlenswertes Hotel, für für den Preis ist top
Pros:

Tolles Hotel,
Tolles, frisches, ungesundes Frühstück.
Personal sehr freundlich und immer hilfsbereit.
Das Hotel ist sehr empfehlenswert

Cons:

Geschwindigkeit WLAN

2026-03-23 • via Nuitee
G
Gary • couple • gb
7
Very quiet and calming but transfers and steak a problem
Pros:

Position. Nice restaurant. Friendly staff. Food and wine good, steak a little tough ( although they do give us a free fruit bowl dessert as compensation which was a welcome touch)
Spa and pool looked nice but we don’t use. Gardens very nice

Cons:

Be careful. We had arranged and confirmed transfer to the hotel from airport. But nobody turned up, so took an airport car. On way back they arranged the transfer- but driver said problem is hotel doesn’t see to have accounts with the taxi/limo companies

Bathroom inside the room with opening shutters. Not very private. No shower. Small shower attachment in bath which made floor wet.

2026-03-22 • via Nuitee
A
Anna • solo_traveller • gb
10
Amazing SPA
Pros:

Its really nice place. I have used the spa services and it was amazing.

Cons:

Room 306 needs some maintenance. The windows didn’t close, you could open them from the outside. The boiler was leaking or something else was leaking in the bathroom. I walked in into a puddle of water in the morning as I didn’t put the light on

2026-03-21 • via Nuitee
E
Eddy • solo_traveller • ma
9
2026-03-21 • via Nuitee
M
maria • solo_traveller • it
10
2026-03-21 • via Nuitee
E
Ene • couple • ng
9
Very comfy
Pros:

The ambiance and food was superb

Cons:

Nothing I didn’t like

2026-03-20 • via Nuitee
G
Gio Ton • solo_traveller • it
8
Pros:

Room, dinner, breakfast, personnel.

Cons:

Temperature of AC too low in the rooms
The water heater was not ready for the shower at the check in

2026-03-20 • via Nuitee
M
Mohammed Khaza Ameenuddin • couple • tz
5
Pros:

Ambience is good, Spa and pool is good

Cons:

Food is extremely pathetic, must provided a complimentary Airport Shuttle Service, or atleast nominal charges

2026-03-16 • via Nuitee
I
Indira • couple • ae
10
2026-03-16 • via Nuitee
G
Gio Ton • solo_traveller • it
8
Pros:

All was good

Cons:

Nothing

2026-03-14 • via Nuitee
L
Linda • solo_traveller • gb
9
Pros:

Its quiet a green oasis in the city. Food in restaurant was lovely and I really enjoyed the Friday live music night
One of the waitresses.Maimuna (hope have spelled that correctly) was.superb. She really.looked.afrer.me at.Breakfast.and the Friday evening dinner. Please acknowledge her to management
As.a.solo female traveller I really appreciate that. But all.staff were good

Cons:

Towels needs upgrading

2026-03-14 • via Nuitee
K
Kazooba • couple • ug
9
2026-03-13 • via Nuitee