Holiday Inn Express & Suites - Houston Westchase - Westheimer by IHG

Hotels
•
Holiday Inn Express
8 (1595 reviews)
11303 Westheimer Rd. , Houston , US
+1 832-617-8048

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast options
Great location
Cons:
Unpleasant room smells
Slow check-in process
Issues with deposit

Categories

Cleanliness
6.89
Some reviews mention unpleasant smells and mixed experiences with room cleaning.
Service
8.36
Most reviews described friendly staff, although there were instances of poor service from the manager.
Location
8.9
Multiple reviews appreciated the location, highlighting accessibility.
Room Quality
7.85
Generally positive, with comments about comfort but some issues with cleanliness.
Amenities
8.38
Guests enjoyed the gym and pool, although some noted the need for additional amenities.
Value for Money
7.84
Value perceived as good, although some concerns about deposits.
Food and Beverage
7.39
Breakfast was described positively but had some complaints about quality.
Overall Experience
8.36
Overall positive sentiment with some noted issues but generally enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Convenient Location & Modern Amenities
Located in Houston, the Holiday Inn Express & Suites offers proximity to CityCentre Plaza and top attractions. Enjoy express check-in, an outdoor pool, and free WiFi, making your stay seamless and enjoyable.

Comfortable Rooms & Relaxing Facilities
Unwind in air-conditioned rooms equipped with essential amenities like a coffee machine and flat-screen TV. Take advantage of the hot tub, fitness center, and free shuttle service for a truly relaxing experience.

Delicious Breakfast & Nearby Attractions
Start your day with a complimentary American breakfast before exploring nearby landmarks like Waterwall Park and The Galleria Houston. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 1595 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
E
Evan • couple • us
8
2026-09-17 • via Nuitee
T
Ta’Ron • couple • us
10
2026-09-14 • via Nuitee
M
Marquise • extended_group • us
7
2026-09-14 • via Nuitee
S
Sophia • family_with_children • us
6
Cons:

Property was poorly kept- appeared dirty and things were broken.

2026-09-13 • via Nuitee
T
Thao • solo_traveller • us
10
2026-09-13 • via Nuitee
E
Evelyn • couple • us
10
2026-09-12 • via Nuitee
G
Grace • family_with_children • us
7
Pros:

Proximity to our needs

Cons:

Clean

2026-09-10 • via Nuitee
C
Cynthia • couple • us
8
Okay
Pros:

Nice staff, accommodating.

Cons:

Parking was definitely a low point. We have a large truck and were unable to park on the lower level, and there were no available spaces on the upper level. Part of the parking area was also blocked off for upcoming work. We eventually had to park in a non-designated area and get up early the next morning to see if a regular parking space had opened up. It was very frustrating and inconvenient.

2026-09-10 • via Nuitee
R
RaeAuna • couple • us
1
Horrible
Pros:

Nothing

Cons:

Management , faulty rooms

2026-09-07 • via Nuitee
S
Samar • couple • us
4
Pros:

It’s close to what we were doing

Cons:

Smells so bad and I had a bad allergies first 2 days but I had to stay cause my freind has surgery and she wasn’t able to move they might change the carpet and glue smell very strong

2026-09-01 • via Nuitee
S
Steve • family_with_children • us
8
2026-08-29 • via Nuitee
S
Sonya • couple • us
10
Very nice and comfortable , breakfast always good.
Pros:

Nice and pleasant hotel. Good location.

Cons:

Limited parking on the main level.

2026-08-29 • via Nuitee
T
Taylor • couple • us
10
Cons:

Visited in the beginning of July and the elevator was broke and it’s August and the elevator is still broke and the wait time for only one elevator is long and it’s hard to going down 5 flights of stairs with a lot of luggage.

2026-08-27 • via Nuitee
H
Harrison • solo_traveller • us
10
2026-08-25 • via Nuitee
D
Denise • solo_traveller • us
3
Inconvenient
Pros:

It was fairly clean

Cons:

The elevators were broken, we continually had to go outside to use the stairs (dirty/dusty with spider webs through). We were afraid that if a fire broke out we would be trapped. The next day there were other guests stating that they are afraid that they would die in the event that a fire broke out. The room was hot even though we adjusted the air temperature to 68 it continued to remain 76 degrees. Every time we went to the lobby to speak with the staff member there were always a line.

2026-08-24 • via Nuitee
J
Joseph • couple • us
9
2026-08-24 • via Nuitee
O
Onyechi • solo_traveller • ng
8
Pros:

Very friendly and patient staff, lovely breakfast and accessible to many locations

Cons:

Towards the end of the trip, the elevators started acting up

2026-08-22 • via Nuitee
R
Robert • solo_traveller • us
9
2026-08-20 • via Nuitee
P
Paige • couple • us
1
2026-08-20 • via Nuitee
K
kanleeda • extended_group • us
10
Pros:

Cleanliness

Cons:

N/A

2026-08-18 • via Nuitee