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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Shared lounge/TV area
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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Kid-friendly buffet
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Convenient Location
Located just a few steps from Birmingham Airport, Hilton Garden Inn Birmingham Airport Uk offers easy access to NEC Birmingham and Genting Arena, making it the perfect choice for travelers attending events or catching flights.
Modern Amenities
With a fitness centre, restaurant serving food all day, and comfortable rooms equipped with air conditioning and private bathrooms, guests can relax and enjoy their stay in style.
Business-Friendly Services
For business travelers, the hotel provides a business centre, newspapers, and fax machine services, ensuring a productive and comfortable stay.
Book your stay at Hilton Garden Inn Birmingham Airport Uk now for a seamless blend of convenience and comfort during your travels.
The hotel does not have it's own car park. Guests may use NCP car park number 1 for the duration of the hotel stay. Discount codes available from reception for either 24 or 48 hour parking.
The restaurant is open from 14:00 until 22:00.
Please note that breakfast must be ordered upon arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Guest Reviews
Conveniently placed for access to airport and NEC. Shuttle to NEC and Birmingham International good.
Restaurant was OK, and reasonable priced for airport food.
Only one of two key cards worked. Hairdryer was hard to find!
The location and overall ambience
Think the restaurant is looking a bit tired
Location excellent . Aircon sublime ( it was very hot out). Loved 2 double beds. Great shower
Food- we ate elsewhere as we had previously had very mediocre food
Close to car park /termial
None
Staff were not very nice when dealing with a problem I faced .
Airport on the doorstep so no need to get up early , absolutely spotless hotel , clean , tidy , very welcoming and friendly staff and always with a smile
Nothing perfect stay
A very good hotel with a comfortable and enjoyable stay. The room was clean, well maintained, and provided everything needed for a pleasant experience. I would happily stay here again.
I would like to raise my concern regarding the way my late check-out was handled.
I had booked three rooms and had already paid for late check-out until 4:00 pm. At around 4.10 pm, I received a call from reception instructing me to leave the rooms within 5 minutes. The manner in which this was communicated was neither polite nor professional.
I explained that I was still packing and requested an additional 15 minutes. I was also willing to pay for the extra late check-out time. However, I was given several different explanations. I was told that two housekeeping staff needed to clean all three rooms together within 15 minutes because they were finishing duty at approximately 4:30 pm.
Shortly afterwards, I was told that I could stay longer by paying £10 per hour. The explanation then changed again, and I was informed that I might be charged for an additional night. These conflicting explanations made the situation confusing and gave the impression that excuses were being made simply to pressure me to leave immediately.
At around 4:45 pm, I returned to the room because I had accidentally left my passport behind. At that time, the room had still not been cleaned. This made the earlier explanation regarding the urgent need for housekeeping to clean the rooms within 15 minutes appear misleading.
I am disappointed not because of the additional charge, as I had already stated that I was willing to pay, but because of the inconsistent information and the unprofessional manner in which the matter was handled.
I would appreciate a clear explanation of the hotel’s late check-out policy and why several different reasons and charging arrangements were given during the same conversation.
From staff to cleanliness, facilities, including 24/7 reception, great atmosphere & lovely staff in the bar & restaurant, great choice of good wines, very comfortable bed. So close to the airport terminal. All excellent. Thanks you.
Nothing
Nice size rooms
Location for airport
Staff
Food
Nothing
Clean and very close to the airport only a two minute walk.
Nothing other than a little corporate but that was expected.
The location of the hotel is great - just a short walk from the Airport on fairly flat ground. It is right next to the rental car parking so is handy if you are picking up or returning a hire vehicle.
The Staff are really lovely and I like touches such as the Departure board in the reception area.
However (!) this hotel really needs an upgrade. We had a room on a high floor overlooking the Airport which was lovely, but this really didn't make up for the lack of comfort in the room.
The bed was awful and very uncomfortable, we had a really terrible night's sleep. There is only 1 armchair as the other chair is for the desk. The bed wasn't comfortable to even sit on so we ended up standing to look out of the window.
I really wouldn't want to stay again.
Perfect location for the airport (2 min walk). Easy to access by train/air-link. Staff were all welcoming. Bed was very comfortable and so were the pillow. Room had a mini fridge.
No biscuits or bottle of water, only breakfast tea and coffee available. Conditioner bottle was empty (only realised once in the shower) didn't have time to request for it to be filled up since I had a flight to catch. I'm sure this would have been sorted on request, just a shame as most guests are here for one night/specifically for a flight and may not have time to go and complain about it.
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