Hotel Convento San Roque

Hotels
8.3 (1032 reviews)
Campo de las Monjas, 2 , Balmaseda , ES
+34 946 10 22 68

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Location is excellent
Staff is very friendly
Cons:
Cleanliness needs improvement
Limited amenities

Categories

Cleanliness
7.55
Regular cleanliness noted; issues with dirty coffee kettle.
Service
9.05
Overall positive sentiment towards the staff and services provided.
Location
9.05
Great location for exploring; public transportation nearby.
Room Quality
8.05
Comfortable rooms, but issues with bedding size and amenities.
Amenities
7.55
Amenities sufficient but basic; several missing standard options.
Value for Money
8.05
Fair pricing considering hotel quality, but some concerns raised.
Food and Beverage
8.55
Positive feedback on food quality and dining experience.
Overall Experience
8.55
Generally a pleasant stay, with minor issues overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:21

Property Description

Historic Charm and Luxury Accommodation
Experience the elegance of a 17th-century Basque convent transformed into a luxurious hotel, maintaining its historic allure. The rooms and lounge areas offer a blend of luxury and history, surrounded by ancient cloisters.

Tranquil Rural Retreat
Nestled in the picturesque Arcentales and Mena valleys, this serene retreat, formerly the Monastery of Santa Clara, provides a peaceful escape. Relax in the clean, fresh air and immerse yourself in the tranquility of the surroundings.

Exquisite Basque Cuisine and Fine Wines
Indulge in traditional Basque delicacies cooked in the kitchen's oak oven and grill at the hotel restaurant. Pair your meal with a selection of premium wines from the renowned vineyards of northern Spain.

Book now to experience a harmonious blend of history, luxury, and culinary delights at our enchanting Basque convent hotel.

Important information:

A supplement will apply for pets -10 euros per night-. This supplement will be charged at check-in time. Please contact the property after booking to inform that you will be attending with pets.

Tourist License: HBI01073.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 1032 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
C
Cássia • family_with_children • br
6
Pros:

A localização é excelente, e a experiência de se hospedar em um convento é realmente diferente e especial. O prédio é muito bonito e cheio de charme. Também gostei muito do vídeo e das instruções para acesso, que foram claros e facilitaram bastante a chegada.

Cons:

Como pontos negativos, os travesseiros estavam com um cheiro muito ruim, o que foi bastante desagradável, e o chuveiro é pequeno e desconfortável. No geral, uma experiência interessante, mas esses pontos poderiam ser melhorados.

2026-09-19 • via Nuitee
J
Josevi • solo_traveller • es
6
Pues
Pros:

La entrada

Cons:

El ruido de los autobuses en la ventana , el calor de la habitación

2026-09-15 • via Nuitee
I
IVETA • couple • de
10
Perfekt für eine Nacht!
Pros:

Gute Lage!Eine wunderschöne Stadt!

2026-09-14 • via Nuitee
R
Rob • family_with_children • gb
7
2026-09-13 • via Nuitee
S
severine • solo_traveller • fr
8
Espagne 2026
Pros:

La bâtisse est exceptionnelle

Cons:

Le cadre au dessus du lit

2026-09-12 • via Nuitee
C
Carlos • extended_group • es
7
2026-09-10 • via Nuitee
E
Emke • solo_traveller • nl
9
Historic excellent must go
Pros:

Excellent service
Authentic
Beautiful building
Restaurant you have to eat there: magnificent!

Cons:

Bathroom a little nostalgic not very modern

2026-09-08 • via Nuitee
I
initof • solo_traveller • gr
9
2026-09-07 • via Nuitee
A
Anastasia • couple • es
10
2026-09-05 • via Nuitee
M
Maria Lourdes • family_with_children • es
9
2026-09-04 • via Nuitee
H
Helen Izayana • couple • es
10
2026-09-03 • via Nuitee
E
Escudero • solo_traveller • es
10
2026-09-03 • via Nuitee
H
Henk • solo_traveller • nl
8
Pros:

Het is een geweldige lokatie de omgeving is mooi een echt spaanse stad niet echt bekend bij toeristen

Cons:

Het resturant was niet open moet als nederlander wennen aan de tijd wanneer spanjaarden de hoofdmaaltijd gebruiken

2026-09-01 • via Nuitee
N
Niamh • solo_traveller • ie
10
Delightful accommodation within striking distance of the ferry in Bilbao
Pros:

A wonderful old building. Very charming.
We arrived in time for lunch which was excellent.
A very convenient stop the night before catching the ferry from Bilbao. Only a 30 minute drive to the ferry.

Cons:

Everything was good

2026-08-31 • via Nuitee
V
Victoria • family_with_children • es
8
2026-08-31 • via Nuitee
P
Paula • couple • es
8
Genial
Pros:

Bastante cerca a pie del núcleo del pueblo. Parking privado. Sitio bonito.

2026-08-31 • via Nuitee
C
Concepcion • couple • es
9
2026-08-31 • via Nuitee
A
Anne-Lise • solo_traveller • fr
9
2026-08-31 • via Nuitee
S
Sara • couple • es
6
Pros:

El sitio es precioso, es antiguo pero tiene un encanto especial.

Cons:

La habitación nos decepcionó un poco, en fotos parecía otra cosa. Algunas (por lo menos la que nos tocó a nosotros) están bastante anticuadas (entiendo que el sitio es antiguo pero hay habitaciones bastante mejores) y por 85€ la noche nos pareció bastante caro.
Por otro lado, hacía bastante calor en la habitación, y no tienen aire acondicionado, pero decir que la chica de la limpieza, nos dejó un ventilador y fue encantadora con nosotros.
Las sábanas también olían bastante a humedad, la habitación también, pero entendemos que se trata de un sitio de bastantes años y de piedra.
Otra cosa que no nos gustó es que en la habitación pegada a la nuestra había un perro que no dejaba de ladrar desde que llegamos y hasta que llegaron sus dueños no paró, desde las 11 hasta casi las 12 o así (nos parece genial que admitan perros pero evidentemente los dueños no estaban en la habitación y el perro estaba solo) y llamamos al número que nos dieron (dos veces, ya que estábamos intentando dormir) y nadie nos cogió el teléfono.

2026-08-31 • via Nuitee
N
Nuria • solo_traveller • es
9
2026-08-30 • via Nuitee