The Lord Street Hotel; BW Signature Collection

Hotels
•
BW Signature Collection by Best Western
9.2 (2492 reviews)
178 - 180 Lord Street , Southport , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly/helpful staff
Clean, fresh rooms
Comfortable beds and good bathrooms
Modern, well-appointed rooms
Good in-room amenities (fridge, tea/coffee, air-con)
Enjoyable breakfast and lively bar events
Good value for money
Cons:
Noise issues (slamming doors, main road, single glazing)
Occasional lukewarm breakfast
Limited parking
View/room variability (some poor views, bed size differences)
Minor missing fixtures (towel rails, full-length mirror)
Isolated check-in delay / fire alarm incident

Categories

Cleanliness
9.3
Frequently praised: 'clean', 'fresh rooms', 'lovely clean and well appointed room' — a few minor mentions of missing towel rails and full-length mirror but overall very positive.
Service
9.5
Consistently strong staff feedback: 'friendly', 'incredibly helpful', specific praise for reception (Zoe) and helpful front-desk service; isolated check-in delay noted but outweighed by positive reports.
Location
9.6
Repeatedly highlighted as a major strength: 'central', 'convenient on Lord Street', near beach, bars and shops; many guests cited location as a primary reason to return.
Room Quality
8.8
Rooms described as modern, comfy beds, good bathrooms, air-con and good fittings (fridge, tea/coffee) but some issues: noisy (single glazing, slamming doors), view/bed-size variability, and a few missing fixtures.
Amenities
8.8
Good in-room amenities (fridge, ironing board, tea/coffee, air-con) and on-site bar events noted; mixed feedback on breakfast temperature, limited parking and occasional lack of bottled water.
Value for Money
9.4
Several guests explicitly mention 'value for money' and return bookings; overall perceived as good value given location and room quality.
Food and Beverage
8.8
Breakfast frequently described as 'lovely' though one report of lukewarm food; positive mentions of nearby carvery and lively bar/open-mic; one neutral/negative note about onsite restaurant.
Overall Experience
9.4
Strong overall sentiment: many guests say 'would stay again', 'definitely come back', 'recommended', with only minor issues reported — overall very positive stay experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 20:31

Property Description

Luxurious Accommodation
Experience a stay at The Lord Street Hotel; BW Signature Collection, offering air-conditioned rooms with modern amenities and free WiFi. Enjoy the convenience of room service and a 24-hour front desk for all your needs.

Convenient Facilities
Relax in the shared lounge, dine at the on-site restaurant, or grab a drink at the bar. With private parking available and tours organized by the hotel, your stay will be stress-free and enjoyable.

Prime Location
Located just 2.1 km from Southport Beach, our 4-star hotel is also close to Aintree Racecourse and Anfield Stadium. Easily accessible from Liverpool John Lennon Airport, The Lord Street Hotel is the perfect choice for your next visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 2492 reviews
Cleanliness: 9.3
Service: 9.5
Location: 9.6
Room Quality: 8.8
Amenities: 8.8
Value for Money: 9.4
Food and Beverage: 8.8
Overall Experience: 9.4
J
Jayp_1878 • solo_traveller • gb
10
Pros:

I love the support from the staff over the support and commitment of me proposing to my girlfriend they went above and beyond my expectations

Cons:

Nothing the staff was amazing

2026-09-19 • via Nuitee
B
Bradford • solo_traveller • gb
7
Clean but.....
Pros:

Very clean

Cons:

The walk to the other hotel across the road.
Had to turn the tv off via the socket

2026-09-17 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

everything

Cons:

nothing

2026-09-15 • via Nuitee
M
Maria • couple • br
7
2026-09-15 • via Nuitee
I
Ishrat • family_with_children • gb
7
Would defo book again, friendly staff, spacious rooms
Pros:

Clean and great location

Cons:

Reception are abit small and that you have to walk across for breakfast

2026-09-14 • via Nuitee
G
Gillian • couple • gb
7
Pros:

Breakfast was excellent- even if we had to go over the road for it!

Cons:

Bed and pillows not comfortable.

2026-09-14 • via Nuitee
A
Anthony • solo_traveller • gb
1
Dreadful - avoid - one of the worst ever so called hotels I’ve stayed
Pros:

Nothing whatsoever - it’s a loud pub with rooms - not a hotel.

Cons:

The room was stinking of food and tobacco - being over a kebab shop - the warning in room was no smoking / vape and no drugs !
God knows who stays here - the bed headboard had skin imprint of a hand palm - carpets stained - overall shocking .

2026-09-14 • via Nuitee
A
Antony • solo_traveller • gb
9
Pros:

Location and staff, hotel is great 👍

Cons:

Nothing

2026-09-13 • via Nuitee
C
Christine • solo_traveller • gb
10
Great night
Pros:

We love where the hotel is situated its like a little hub of friendly places
Our upgraded room looked out over it all...we were seeing the Jersey Boys show at the Grand next door and this has access from the hotel so you dont even have to go outside
Everything about this hotel is welcoming and friendly
The room was spotless with a comfortable bed with lovely fresh bed linen
My friend and i are looking forward to our next stay in November 🙂
Thankyou

Cons:

Cannot fault it ⭐️⭐️⭐️⭐️⭐️

2026-09-13 • via Nuitee
L
Lynne • extended_group • gb
10
Always stay here, staff are very friendly and couldn’t be more helpful.
Pros:

Ideal location, easy parking and very welcoming hotel

Cons:

Nothing not to like

2026-09-13 • via Nuitee
G
Gaynor • couple • gb
10
2026-09-11 • via Nuitee
S
Ste • solo_traveller • gb
8
2026-09-10 • via Nuitee
Z
Zoe • couple • gb
9
2026-09-10 • via Nuitee
M
Marie • couple • gb
8
Even though room was noisy , would definitely stay here again
Pros:

Location perfect , reduced price car park

Cons:

Constant beat of music on repeat all through the night

2026-09-07 • via Nuitee
L
Lindsay • couple • gb
10
2026-09-07 • via Nuitee
J
Jason • couple • gb
10
Pros:

Everything was spotless, the room and bar areas were very nice, and the staff were brilliant

Cons:

Breakfast was located in a different building across a main road, so we skipped it

2026-09-07 • via Nuitee
S
Suzanne • couple • gb
10
Pros:

Clean friendly and great location.

Cons:

Nothing

2026-09-06 • via Nuitee
E
Elizabeth • couple • gb
8
Really good
Pros:

Location

Cons:

Had to go to sister pub for happy hour x

2026-09-04 • via Nuitee
G
Gillian Chapman • solo_traveller • gb
8
A very pleasant stay
Pros:

Good breakfast.Very friendly staff.

Cons:

Not having to go to the sister hotel across the road for breakfast.

2026-09-04 • via Nuitee
S
Sarah • couple • gb
10
2026-09-03 • via Nuitee