Holiday Inn Express and Suites West Memphis by IHG

Hotels
•
IHG
8.6 (312 reviews)
1007 E. Service, West Memphis, Arkansas, 72301 , West Memphis , US
1-870-733-0570

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Outdoor pool - seasonal
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Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Convenient location
Cons:
Issues with cleanliness
Minor maintenance needs
Noise from traffic

Categories

Cleanliness
8.1
Mixed feedback with mentions of cleanliness issues in some reviews, though many highlight that the rooms were clean overall.
Service
9.1
Consistently praised for friendly and helpful staff, with many positive mentions.
Location
8.6
Convenient location as noted by several guests, with easy access to major roads.
Room Quality
8.6
Rooms described as comfortable and updated, but some mentioned issues like noise and minor maintenance.
Amenities
8.6
Good amenities offered, although there were some complaints about lack of certain items.
Value for Money
8.6
Generally perceived as good value considering the overall positive experience.
Food and Beverage
8.6
Breakfast consistently highlighted as great with sufficient variety.
Overall Experience
8.6
Overall positive reviews with a few minor issues noted, leading to a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:55

Property Description

Recreational Amenities and More
Enjoy a 24-hour fitness center and seasonal outdoor pool. Start your day with a complimentary full breakfast. Featured amenities include a 24-hour business center and express check-out.

Modern Rooms with Entertainment
Relax in one of the 84 guestrooms with flat-screen TVs and free Wi-Fi. Private bathrooms feature deep soaking bathtubs and complimentary toiletries.

Convenient Location
Located within a 10-minute drive of Beale Street and Southland Casino Racing. Explore nearby attractions like the Mississippi River and experience comfort at Holiday Inn Express and Suites West Memphis.

Book your stay today and make the most of your West Memphis visit!

Important information:

  • The seasonal pool will be open from May to September.
  • Pool access available from 8 AM to 10 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 312 reviews
Cleanliness: 8.1
Service: 9.1
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
L
Liz • solo_traveller • us
7
Pros:

The property is clean. Rooms size is good. Staff is fantastic. Breakfast is good.

Cons:

I think the beds in my room are ready for a refresh. The mattress has a significant sag to it, and the box spring seemed to be broken. If those were changed, the room would have been excellent.

2026-06-06 • via Nuitee
D
Dennis • couple • us
8
Everything was good except for the road noose
Pros:

Clean

Cons:

Too much road noise from I-40

2026-06-03 • via Nuitee
P
Philip • family_with_children • de
7
Pros:

Hotel sauber und gutes Frühstück

Cons:

Lage direkt am Freeway

2026-06-03 • via Nuitee
S
Silvia • couple • br
10
Amei estar neste hotel!
Pros:

Localização, conforto, estacionamento e café da manhã. Mas você se hospeda no Arkansas e vai passear no Tennessee. Fica do outro lado da ponte. Não foi problema, somente uma surpresa!

Cons:

Nada!!!

2026-05-25 • via Nuitee
S
Sunshine Tucker • family_with_children • us
1
Pros:

i booked a 2 queen room as it was my father and I traveling together and when we arrived it was a one king room and when i went to the front desk they said "I don't know why they always book those rooms when we have none" and did not accommodate us at all not even a roll out bed. i will never stay here again

Cons:

the fact that i booked and paid for a double bed room and got a single bed room
and also the fact that the staff didnt seem to care

2026-05-25 • via Nuitee
B
Brandon • solo_traveller • us
10
Seems new
Pros:

Clean and felt brand new

Cons:

It rained

2026-04-30 • via Nuitee
M
Miller • couple • us
10
2026-04-27 • via Nuitee
M
Mat • solo_traveller • us
7
2026-04-19 • via Nuitee
R
Rachel • couple • us
10
2026-04-14 • via Nuitee
T
Terry • family_with_children • us
10
2026-04-09 • via Nuitee
G
Greg • solo_traveller • us
8
2026-04-07 • via Nuitee
F
Fisk • family_with_children • us
10
Pros:

The setup for the handicapped bathroom was excellent and there was no strip of threshold to hinder a wheelchair. The breakfast was good.

2026-04-06 • via Nuitee
F
Fernando • couple • us
9
2026-04-01 • via Nuitee
R
Royce E • family_with_children • us
9
2026-03-03 • via Nuitee
Z
Zoriana • family_with_children • us
10
Pros:

Nice everything

2026-03-02 • via Nuitee
A
Andrew • couple • us
8
2026-02-11 • via Nuitee
W
Wendell • solo_traveller • us
8
Ok.
Pros:

AAA

Cons:

Sound proofing for road noise

2026-01-21 • via Nuitee
J
John • couple • us
8
Quiet location, helpful staff including great breakfast
Pros:

Great staff during checkin, recommended great restaurant for dinner. Room was very quiet and breakfast was fresh with many choices.

Cons:

Towels were not large or thick. Used 2 together since only stayed 1 night.

2026-01-20 • via Nuitee
L
Leah • couple • us
10
Pros:

Extraordinarily easy off/back on freeway I-55 South. Well maintained, great staff, great breakfast, would definitely recommend.

Cons:

Traffic noise was loud, but understandable since it was directly next to the interstate. The complimentary earplugs and water bottles in the room were well received.

2026-01-20 • via Nuitee
L
Lajackwlin • couple • us
10
2026-01-19 • via Nuitee