Holiday Inn Express & Suites West Memphis by IHG

Hotels
•
Holiday Inn Express
8 (214 reviews)
1070 East Service Road , West Memphis , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Clean and well maintained
Friendly, helpful staff
Good/better-than-average breakfast
Felt safe; convenient for nearby attractions (short drive to Beale Street)
Parking available
Rooms appear new in parts
Cons:
Wrong address given by Booking.com (communication issue)
Road/freeway noise
Bedding looked dingy and mattress/box spring sag
Tub in room did not drain properly
Pool towels unavailable
Wrong room type on arrival and poor handling by front desk

Categories

Cleanliness
7.5
Multiple guests describe the hotel as clean and well maintained, but there are complaints about dingy bedding, unavailable clean pool towels and some room plumbing issues which lower the score slightly.
Service
9
Staff are repeatedly described as friendly and extremely helpful at the front desk; one instance of indifferent service when a wrong room type was provided is noted but the overall sentiment is strongly positive.
Location
7.5
Guests found the location convenient and feeling safe with short drives to attractions, but several comments note a poor placement (directly on the freeway), road noise and an initial wrong address from Booking.com.
Room Quality
7
Rooms are described as looking new in places, but there are specific problems: sagging mattresses/box springs, dingy bedding, a tub that did not drain properly, and at least one incorrect room assignment (booked 2 queens, received 1 king).
Amenities
7.5
Breakfast is praised and parking is appreciated, but guests reported pool towels unavailable and some basic maintenance issues, so amenities are mixed.
Value for Money
8.5
Standard quality for this hotel tier; no explicit comments on price/value, assigned slightly above target to reflect generally positive experiences while balancing overall score.
Food and Beverage
9
Breakfast is consistently described as good and better than many comparable properties (several positive mentions), supporting a high score.
Overall Experience
8
Generally pleasant stays with friendly staff, clean common areas and good breakfast, offset by location noise, some room maintenance issues and isolated service failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location
Located just 11 km from Fire Museum of Memphis, Holiday Inn Express & Suites West Memphis is a perfect choice for travelers. With easy access to popular attractions like AutoZone Park and FedExForum, guests can explore the city effortlessly.

Modern Amenities
This 2-star hotel offers a range of amenities including a seasonal outdoor pool, free private parking, and a casino for entertainment. Guests can also enjoy the convenience of free WiFi, a shared lounge, and a 24-hour front desk for any assistance they may need.

Comfort and Convenience
Enjoy a comfortable stay at this non-smoking property situated 12 km from Orpheum Theater. Whether you're here for business or leisure, the hotel's business center ensures you stay connected. Book your stay at Holiday Inn Express & Suites West Memphis for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8
Based on 214 reviews
Cleanliness: 7.5
Service: 9
Location: 7.5
Room Quality: 7
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 8
M
Mike • couple • us
9
Wrong address by Booking but good hotel in a poor location.
Pros:

The address booking gave me was wrong. I called the hotel to get the correct address.

2026-10-29 • via Nuitee
E
Erica • solo_traveller • us
10
2026-10-21 • via Nuitee
K
Kay • couple • us
10
Pleasant stay.
Pros:

Clean and well maintained. Front desk person was extremely helpful.

Cons:

GOS didn't have the right route to get there.

2026-10-18 • via Nuitee
S
Sarah • couple • us
9
Pros:

how new it looked

Cons:

it didn’t really bother us but sometimes the traffic got loud.

2026-10-12 • via Nuitee
S
Sabrina • couple • us
10
Look for employees was very friendly helpful you always seen someone walking around cleaning the hotel, vacuum cleaning
Pros:

The employees were very friendly and helpful

Cons:

Very clean

2026-09-10 • via Nuitee
M
Marilyn • solo_traveller • us
7
Pros:

Great location and felt safe

Cons:

Showing wear and tear and not very old hotel...plus bedding looked dingy.

2026-09-01 • via Nuitee
K
Kaiser • solo_traveller • us
2
2026-08-18 • via Nuitee
B
Bruno • couple • us
8
2026-08-08 • via Nuitee
B
Bryan • family_with_children • us
7
Pros:

Breakfast was better than the majority of Holiday Inn Express hotels we've stayed in. Friendly staff and clean hotel. Short drive to Beale Street.

Cons:

Pool towels not readily available and we never did get any. Told they were not clean and were in the dryer. Checked back several times and still not available. Tub in our room did not drain properly and filled up quickly when taking a shower.

2026-07-20 • via Nuitee
E
Everitt • couple • us
7
2026-07-18 • via Nuitee
L
Liz • solo_traveller • us
7
Pros:

The property is clean. Rooms size is good. Staff is fantastic. Breakfast is good.

Cons:

I think the beds in my room are ready for a refresh. The mattress has a significant sag to it, and the box spring seemed to be broken. If those were changed, the room would have been excellent.

2026-06-06 • via Nuitee
P
Philip • family_with_children • de
7
Pros:

Hotel sauber und gutes Frühstück

Cons:

Lage direkt am Freeway

2026-06-03 • via Nuitee
D
Dennis • couple • us
8
Everything was good except for the road noose
Pros:

Clean

Cons:

Too much road noise from I-40

2026-06-03 • via Nuitee
S
Sunshine Tucker • family_with_children • us
1
Pros:

i booked a 2 queen room as it was my father and I traveling together and when we arrived it was a one king room and when i went to the front desk they said "I don't know why they always book those rooms when we have none" and did not accommodate us at all not even a roll out bed. i will never stay here again

Cons:

the fact that i booked and paid for a double bed room and got a single bed room
and also the fact that the staff didnt seem to care

2026-05-25 • via Nuitee
S
Silvia • couple • br
10
Amei estar neste hotel!
Pros:

Localização, conforto, estacionamento e café da manhã. Mas você se hospeda no Arkansas e vai passear no Tennessee. Fica do outro lado da ponte. Não foi problema, somente uma surpresa!

Cons:

Nada!!!

2026-05-25 • via Nuitee
B
Brandon • solo_traveller • us
10
Seems new
Pros:

Clean and felt brand new

Cons:

It rained

2026-04-30 • via Nuitee
M
Miller • couple • us
10
2026-04-27 • via Nuitee
M
Mat • solo_traveller • us
7
2026-04-19 • via Nuitee
R
Rachel • couple • us
10
2026-04-14 • via Nuitee
T
Terry • family_with_children • us
10
2026-04-09 • via Nuitee