Hotel Sarain - Val Saraina Resort Lenzerheide

Hotels
8.8 (843 reviews)
Voia Principala 73 , Lenz , ch

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great food selection
Friendly staff
Cons:
Wellness area access issues
Service variability at breakfast

Categories

Cleanliness
8.58
Cleanliness is implied to be acceptable but not outstanding based on amenities mentioned.
Service
9.05
Generally positive experiences with friendly and accommodating staff.
Location
8.89
Conveniently located, though access to the wellness area could be improved.
Room Quality
8.74
Rooms are well-equipped and comfortable as suggested by the reviews.
Amenities
8.47
Amenities were good but some facilities like the wellness area had notable issues.
Value for Money
8.73
Value is perceived as good considering the quality of service and food.
Food and Beverage
9.08
Food quality is frequently praised, and breakfast offerings are impressive.
Overall Experience
8.85
The overall experience was very positive according to most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:18

Property Description

Luxurious Amenities

Hotel Sarain Active Mountain Resort offers a range of luxurious amenities, including a spa center for relaxation and a fitness center for those looking to stay active during their stay.

Scenic Surroundings

Nestled in Lenzerheide, guests can enjoy the beautiful garden and picturesque mountain views surrounding the property, providing a tranquil atmosphere for a perfect getaway.

Family-Friendly Fun

With a children's playground on-site and activities like skiing and cycling in the surrounding area, Hotel Sarain Active Mountain Resort is the ideal destination for families looking for both relaxation and adventure.

Experience the perfect blend of luxury and comfort at Hotel Sarain Active Mountain Resort. Book your stay now for an unforgettable mountain getaway.

Important information:

Please note that in order to protect our hotel guests and staff, we are not able to accept reservations from guests with a mask dispensation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.8
Based on 843 reviews
Cleanliness: 8.58
Service: 9.05
Location: 8.89
Room Quality: 8.74
Amenities: 8.47
Value for Money: 8.73
Food and Beverage: 9.08
Overall Experience: 8.85
B
Bas • couple • nl
8
Pros:

Goed kunnen parkeren van de motor in een garage lekker uit het zicht. Ruime kamer die ook een keukentje had om eventueel te koken. lekker eten in het restaurant in de avond en een goed ontbijtje in de ochtend.

2026-09-11 • via Nuitee
C
Claudia • couple • ch
10
Pros:

Ruhige Lage und sehr gutes Essen

2026-09-11 • via Nuitee
S
Schleiss • couple • ch
9
Würden wieder kommen
Pros:

Es war preisleistung sehr gut und wunderschön

Cons:

Das nur ein Restaurant offen hatte

2026-09-10 • via Nuitee
E
Eschbach • extended_group • ch
9
2026-09-10 • via Nuitee
D
Dietmar • couple • de
9
Pros:

Sehr freundliches Personal, ein Lob an die Chefin bei der Personalauswahl. Besonders hervorheben möchte ich Maria Cortes die einem sofort hilft den optimalen Platz im Restaurant zu bekommen und alles umdeckt, freundlich und sehr schnell. Das Essen war sehr gut und sehr geschmackvoll. Danke für den schönen Aufenthalt. Wir kommen wieder.

2026-09-06 • via Nuitee
L
Lemon GS • solo_traveller • it
8
2026-09-05 • via Nuitee
K
Karin • solo_traveller • ch
10
2026-09-03 • via Nuitee
K
Krzysztof • solo_traveller • pl
10
Pros:

Absolutnie wyjątkowe miejsce. Piękny hotel. Bardzo komfortowy pokój. Uroczy personel. Wygodny parking. Świetne śniadanie. Doskonała lokalizacja. Wszystko super

2026-09-03 • via Nuitee
M
Marianne • couple • ch
9
2026-09-01 • via Nuitee
D
diti • family_with_children • il
10
מושלם, מומלץ מאד! בטוחה שאחזור
Pros:

הכל!
עיצוב מדהים, אווירה מושלמת, נקיון ללא רבב, ארוחת בוקר מצויינת
אחראית חדר אוכל היתה מקסימה, שירותית ואדיבה.

2026-08-31 • via Nuitee
S
Sonja • solo_traveller • de
9
2026-08-31 • via Nuitee
C
corinne • couple • ch
8
2026-08-30 • via Nuitee
R
Rainer • couple • de
10
Pros:

Alles top!

2026-08-30 • via Nuitee
S
Sam • solo_traveller • ch
9
2026-08-29 • via Nuitee
H
Held • solo_traveller • de
7
2026-08-27 • via Nuitee
J
james • solo_traveller • gb
10
2026-08-27 • via Nuitee
S
Spasov • solo_traveller • de
9
2026-08-26 • via Nuitee
M
Margrith • solo_traveller • de
8
Schönes, modernes Hotel mit gutem Restaurant
Pros:

Schönes, modernes Zimmer. Super Frühstück

Cons:

Wellness in anderem Gebäude

2026-08-24 • via Nuitee
L
Liza • couple • by
8
great spot if you want spa on site
Pros:

Solid Spa Perks: Despite a few hiccups, having a free spa included was a great bonus. It was a really enjoyable experience made even better by the provided bathrobes, snacks, and free refreshments.

Easy Parking: The underground garage was a total breeze to use and always had space available.

Nice Balcony: The open balcony was a great feature to relax on during the evening and for start gazing.

Amazing Restaurant: The hotel's restaurant is an absolute gem. It’s on the pricier side, but definitely a culinary highlight.

Cons:

Cleanliness Issues: The room’s floor felt noticeably dirty, like it hadn't been vacuumed or mopped properly.

Spa Upkeep & Towel Shortage: Even though you went right when the spa opened, there was only one towel available (a frustrating known issue from past reviews that management still hasn't fixed), and one of the saunas was out of order.

Balcony Privacy: Because there are no dividers between the room balconies, leaving the door open to cool down at night felt too risky and unsafe.

Daytime Heat: Like many places in Switzerland, there’s no AC. Even though you were on the ground floor facing a forest, the room got uncomfortably warm between 10:30 AM and 5:00 PM.

2026-08-22 • via Nuitee
S
Stefano • couple • it
6
Posizione comoda
Pros:

Sono stati molto disponibili a cambiare il we da noi inizialmente prenotato che, a causa di un infortunio del cane, abbiamo rimandato di una settimana.

Cons:

Nonostante avessimo prenotato un appartamento vista montagne avevamo i garage come visuale e la cucina, nonostante vi fosse, era priva di pentole. A domanda diretta ci è stato detto che non era utilizzabile. Ancora oggi non è noto il motivo.

2026-08-21 • via Nuitee