Ruby Lotti Hotel Hamburg by IHG

Hotels
8.3 (9218 reviews)
Düsternstrasse 1-3 / Stadthausbrücke , Hamburg , DE
+49 40 696322890

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent central location
Friendly and helpful staff
Modern, stylish and generally clean rooms
Generous, high-quality breakfast
Nice on-site bar and pleasant ambiance
Good value for many guests
Cons:
Rooms often small with limited storage and no bedside tables
Glass showers/integrated bathrooms reduce privacy
Occasional cleanliness lapses (dirty sheets, hairs, spiderwebs)
Check-in/registration can be chaotic or slow; housekeeping incident reported
Missing in-room amenities (kettle, fridge) for some guests
Street noise / poor soundproofing and elevator issues reported

Categories

Cleanliness
7.8
Mostly reported as clean and modern in many reviews, but several mentions of dirty sheets, stray hairs, spiderwebs and occasional cleanliness lapses.
Service
8.7
Staff frequently described as very friendly and helpful at check-in and during stay; some negative notes about a chaotic/slow self-check-in, a housekeeping incident and registration complexity — overall service sentiment is positive, so score is slightly elevated to balance other weaker categories.
Location
9.4
Repeatedly praised as a top/central location with easy access to S-Bahn and walking distance to major sights; consistently a strong positive across reviews.
Room Quality
7.6
Rooms are modern and stylish but frequently noted as small, with limited storage/placement for luggage, awkward integrated bathrooms, glass showers reducing privacy, and some reports of poor sound insulation and a cold room.
Amenities
7.8
Good bar and other facilities noted, but guests report missing items (no kettle, no fridge in some rooms, no bedside table), elevator problems and limited luggage/storage conveniences.
Value for Money
8.1
Generally seen as good value for central Hamburg with several mentions of fair pricing; a minority felt it was too expensive for the service received.
Food and Beverage
8.6
Breakfast is often described as abundant and high quality; a few guests found it limited or in need of improvement, but overall sentiment is positive.
Overall Experience
8.4
Overall stays are positive with many guests saying they'd return and praising location, staff and breakfast; several practical issues (small rooms, privacy, occasional cleanliness and check-in problems) moderate the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Prime Location in Hamburg
Located just 400 meters from St. Michael's Church, Ruby Lotti Hotel Hamburg is the perfect base to explore Hamburg's attractions. With Jungfernstieg, Inner Alster Lake, and Mönckebergstraße nearby, guests can immerse themselves in the city's vibrant culture.

Convenient Amenities
Enjoy a continental breakfast and unwind at the terrace or 24/7 bar. Stay connected with complimentary WiFi throughout the property.

Easy Access
Only a 14-minute walk to Mönckebergstraße and 9 km from Hamburg Airport, Ruby Lotti Hotel Hamburg ensures a seamless travel experience. Book now for a memorable stay in Hamburg!

Important information:

Please note that all rooms have a double bed. There are no (twin) rooms with 2 single beds.

Please note that payment is only possible by credit card. Cash payment is not possible.

If you book more than 9 rooms, different policies and surcharges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 9218 reviews
Cleanliness: 7.8
Service: 8.7
Location: 9.4
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.4
P
Pia • solo_traveller • de
8
2026-10-31 • via Nuitee
S
Schuebl • couple • at
10
Pros:

Gutes Frühstück, Top Lage

Cons:

Gläserne Dusche, Toilettentrennwand ebenfalls aus Glas - lässt jedes Geräusch durch

2026-10-31 • via Nuitee
S
Stefan • family_with_children • de
9
2026-10-31 • via Nuitee
S
Sven • couple • de
7
2026-10-31 • via Nuitee
J
Jeroen • couple • nl
8
Pros:

Goede ligging en modern.

Cons:

Ontbijt beetje karig en druk.

2026-10-30 • via Nuitee
K
Klaudia • couple • at
10
2026-10-30 • via Nuitee
K
Kristina • couple • de
7
Top Lage, sehr gepflegt
Pros:

Super liebes Check-in Personal, Zimmer sind stylisch und funktional.

Cons:

Es gab einen Vorfall mit dem House-keeping, was den Aufenthalt im Nachgang schon negativ beeinflusst hat.

2026-10-30 • via Nuitee
M
Maciej • solo_traveller • pl
10
Całkiem nieźle
Pros:

Wysoki standard pokojów
Czystość w pokojach
Udogodnienia
Pomocna obsługa
Dobre śniadania i bar

Cons:

Problemy z windą: nie można było zjechać z piętra 0 do lobby, ponieważ winda nie chciała się przywołać ba to piętro i zmuszało to do wyjścia bocznym wyjściem i okrążanie budynku. Wejście na schody też było niemożliwe- brak klamki.
Recepcja połączona z barem
Ciężki system rejestracji, zajmujący dużo czasu

2026-10-30 • via Nuitee
H
HB_ • couple • de
8
Tolle Lage, würde ich wieder hingehen.
Pros:

Dusche war gut.
Das Frühstück war reichhaltig und lecker.
Tolle Lage, S-Bahn Haltestelle ganz in der Nähe. Rathaus, Michel und Jungfernstieg sind auch zu Fuß gut erreichbar.

Cons:

Die Fenster sind nicht sehr Schalldicht. Auf der Seite zur Strasse war es sehr laut.
Das Zimmer hat fast keine Möglichkeit einen Koffer abzustellen.

2026-10-30 • via Nuitee
S
Sabine • family_with_children • de
8
Pros:

top Lage und ferundliches Personal.
Frühstück ausbaufähig.

Cons:

zu wenig Ablageflächen im Zimmer
zu wenig Intimität durch wenig abgetrennte WC-Region

2026-10-30 • via Nuitee
Žygimantas • solo_traveller • lt
10
Good room and location
Pros:

Clean, spacious room with comfy bed. Good location, everything is reachable on foot.

Cons:

No kettle.

2026-10-30 • via Nuitee
W
Wiebke • solo_traveller • de
9
2026-10-30 • via Nuitee
G
Giulia • couple • it
10
Pros:

Struttura moderna e pulita, comoda rispetto al centro della città. Colazione abbondante e di ottima qualità; i ragazzi e le ragazze dello staff sono tutti gentilissimi, simpatici e pronti ad aiutarti in caso di necessità 🩷

2026-10-30 • via Nuitee
G
Giuseppe • solo_traveller • it
6
Pros:

Posizione stupenda

Cons:

Camera freddo e riscaldamento spento, a fine ottobre

2026-10-29 • via Nuitee
R
Roberto • solo_traveller • it
6
Too expensive for service received
Pros:

Position

Cons:

Assistance

2026-10-29 • via Nuitee
A
Albrecht • couple • de
8
Pros:

Personal super nett und kompetent

Cons:

Zimmer war nicht ganz sauber (Spinnenweben mit Staub)

2026-10-29 • via Nuitee
T
Toralf • couple • de
10
Pros:

War ein schöner Kurzurlaub, Hotel seht gut, Frühstück ausgiebig und guter und schneller Service

2026-10-29 • via Nuitee
A
Anthony • couple • gb
8
Good value and location
Pros:

It is in a good location and very clean. Good value for Hamburg as well. Nice bar downstairs as well and comfy bed.

Cons:

No bedside table in my room so had to use a chair! Check in was a bit chaotic with self check in but it was possibly as it was very busy when we arrived due to a conference taking place in Hamburg

2026-10-29 • via Nuitee
P
Patrick • solo_traveller • de
8
Tolles zentral gelegenes Hotel
Pros:

Zimmer und Bar sind sehr schön eingerichtet.

Cons:

Das in das Zimmer integrierte Bad ist merkwürdig. Einmal ist kaum Schreibtischplatz vorhanden, da dort das Waschbecken eingebaut ist. Zum anderen hat die Dusche auf der einen Seite einen Vorhang vor dem Glas und an der andere Seite nicht. Man sollte sich also schon gut kennen, um zu zweit auf dem Zimmer zu wohnen.

2026-10-29 • via Nuitee
T
Thomas • solo_traveller • at
6
2026-10-29 • via Nuitee