The White Swan Hotel

Hotels
Market Square , Duns , GB

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast and value for money
Cons:
Rooms showing wear and tear
Noise issues from the nightclub

Categories

Cleanliness
6.96
Some areas are looking quite worn; bathrooms need attention.
Service
8.93
Staff were friendly and helpful throughout the stay.
Location
8.47
Handy location to access attractions and convenient for walking.
Room Quality
7.42
Rooms are clean but a tad worn, with some noise issues.
Amenities
7.95
Decent kitchen and facilities available.
Value for Money
8.41
Good value for price, with adequate breakfast included.
Food and Beverage
7.96
Breakfast was praised, with large portions and reasonable prices.
Overall Experience
7.93
Overall a pleasant stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:34

Property Description

Central Location on Market Square
Located in the heart of Duns on Market Square, The White Swan Hotel offers comfortable en suite rooms, a cozy restaurant, and a vibrant bar for guests to unwind after a day of exploring.

Cozy Rooms with Modern Amenities
Each room at The White Swan features en suite facilities, a TV, hairdryer, and tea/coffee making options. Guests can relax in comfort and style during their stay at our hotel.

Delicious Dining Options
Start your day with a hearty cooked breakfast in our spacious dining room and enjoy lunch and dinner at the bar. Indulge in a variety of culinary delights without leaving the hotel premises.

Experience the charm of The White Swan Hotel and book your stay now for a memorable getaway in Duns.

Important information:

If you expect to arrive outside reception opening hours, please inform The White Swan Hotel in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

Cleanliness: 6.96
Service: 8.93
Location: 8.47
Room Quality: 7.42
Amenities: 7.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 7.93
A
Andrew • solo_traveller • gb
6
Great value hotel with superb service and excellent food.
Pros:

The breakfast is insanely good value for £7. Choice of cereals, milk and fruit juice. Choice of items of a cooked breakfast ranging from a full Scottish, to eggs on toast cooked as per your preference, and even a vegetarian option if that would suit you better. The hotel was perfect for my location. The building has some heavily worn areas but overall my room was spacious, very clean and comfortable. The staff were superb.

Cons:

Some bits of the building are tired / worn, however I still maintain this is MORE THAN superb value for money.

2026-10-15 • via Nuitee
C
Cassillis • solo_traveller • gb
7
Business overnight stop.
Pros:

I have stayed before. Simply used as an overnight stop fpr business travel and for this it was perfect.

Cons:

Nothing on this visit.

2026-10-14 • via Nuitee
H
Howard Kiernan • solo_traveller • gb
10
Overnight in Duns
Pros:

Duns is a very pleasant town in the Scottish border country, and the hotel is well situated on the town square. This was a comfortable and well maintained small hotel with excellent dining restaurant and bar, and good breakfast, and provided a much needed overnight stay on a longer road trip down from the north of Scotland into England. It might in future at another time, if possible, be a good place to stay a little longer if holidaying in the area. The room was nicely furnished with good ensuite bathroom. Overall the hotel was good value.

Cons:

No major problems here for me. Car parking was on the town square outside the hotel, which was fine for overnight. Perhaps to be noted that during the day this parking allows two hours, but the vehicle would need to be moved after that

2026-10-08 • via Nuitee
C
Colin • couple • gb
4
Food is excellent , staff friendly. But definitely needs upgrades.
Pros:

The staff were friendly. The food was very good

Cons:

O Dear! The whole place is very tired and badly needing upgrades. The carpet on arrival on the staircase is very old and dirty, The bedroom furniture is dark , and needs upgrades. The ensuite bathroom in our room was clean and new, but we had to go up narrow steep stairs to get to it. That is no use if you had mobility issues. I found it dangerous.!!! We are in our 70's. Provided tiny bottles of toiletries, not enough for 2 people. NO SOAP. ?? I Have never been anywhere where soap is not provided. I asked for soap, and was given tiniest bottle of shower gel. Two people in room , one cup had to ask for cup. Meal was lovely, ,would have been better had we not to ask for cutlery, soup served no spoon. O Dear !!! . Nothing seemed to be organised.!!!!!. Breakfast much more organised , tables set .

2026-10-07 • via Nuitee
P
Pam • extended_group • gb
8
2026-10-07 • via Nuitee
S
Sara • solo_traveller • gb
8
Staff were brilliant very welcoming and helpful
Pros:

Breakfast was fine range of cooked and cereals

2026-09-18 • via Nuitee
J
john • solo_traveller • gb
6
2026-09-16 • via Nuitee
K
Katrina • extended_group • gb
10
Well priced, braw staff
Pros:

I just love the vibes here. Local family that owns it, I believe. The manager (the owner's son) is super sound, and so are ALL the staff. I stay here every time I cater at the castle, and I just appreciate the welcome we get, and they always recognise our wee faces. In fact, a bar lady even recognised me on the phone the other day. You won't get that at a Hilton. No Hilton bashing, of course.

Cons:

Nothing

2026-09-12 • via Nuitee
A
Alistair • couple • gb
3
Rough.
Pros:

Staff were mostly very Friendly and the food we had was really very good.

Cons:

The Hotel is not just 'tired', as has been mentioned in other reviews, it's more than severely exhausted. The room we had wasn't worth anywhere near the money we paid. Hospitality is not confined to just having 'nice' people running an establishment, it's also important that essentials such as Toilet-brushes, showers with close-to decent water-pressure, non-filthy windows and a working TV bigger than an Ipad, are provided. Breakfast ruined by one of the cleaners declaring loudly that 'if I drink any more tea, I'm gonna piss masel'. Nice wee town but stay elsewhere in Duns if you value modern standards. Like stepping back into the 70's.

2026-09-11 • via Nuitee
J
Jordan • couple • gb
8
2026-09-10 • via Nuitee
A
Ally • couple • gb
3
2026-09-06 • via Nuitee
M
Mario Stein • solo_traveller • de
7
Pros:

Frühstück Zimmer sauber. Nettes Personal

2026-09-01 • via Nuitee
D
Donald • family_with_children • gb
8
2026-08-30 • via Nuitee
J
j • solo_traveller • gb
8
Pros:

Friendly staff made to feel welcome

Cons:

Bit dated needed better lighting in rooms no space to put anything

2026-08-29 • via Nuitee
N
Neil • solo_traveller • gb
9
Pros:

Everything was great and will be back soon

2026-08-29 • via Nuitee
A
Andy • solo_traveller • gb
7
Good value for money.
Pros:

Located in the centre of Duns, the hotel is convenient and has everything you need, including a good menu and bar. The breakfast is very good value for money. The rooms are simple, but have everything you need.

Cons:

The hotel could do with some sprucing up. The communal carpets are very worn for example.

2026-08-28 • via Nuitee
B
Brian • solo_traveller • gb
9
Pros:

Staff were very friendly and welcoming.
Meals were good quality.
In conclusion, good value for money.

2026-08-26 • via Nuitee
A
Adrian • couple • gb
10
Pros:

The staff here are superb, nothing was too much trouble a real credit. The hotel was lovely a real gem.

2026-08-24 • via Nuitee
R
Robert • solo_traveller • gb
9
I liked it
Pros:

Staff.

Cons:

Bathroom had seen better days but for the price, good value.

2026-08-22 • via Nuitee
P
Paul • solo_traveller • gb
7
Pros:

As other people have said the Ladies working are top rate! Unfortunately I didn’t get her name but one girl in particular helped me as Im disabled and was really caring and considerate!

2026-08-20 • via Nuitee