Protur Naisa Palma Hotel

Hotels
•
Protur Hotels
9.1 (6065 reviews)
Carrer de Simó Ballester , Palma de Mallorca , ES

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful hotel
Excellent breakfast
Friendly staff
Great location
Good amenities
Cons:
Room service not available
Some minor cleanliness issues in gym

Categories

Cleanliness
9.19
Very clean and well-maintained hotel with super cleanliness noted in reviews.
Service
9.66
Staff is incredibly friendly and helpful, enhancing the overall experience.
Location
9.2
Perfect location in the city center, easy access to local attractions.
Room Quality
9.15
Rooms are beautifully designed and comfortable.
Amenities
8.68
Good amenities including a spa and rooftop bar, though some areas could improve.
Value for Money
8.14
Room service and some pricing concerns mentioned, affecting value perception.
Food and Beverage
9.19
Excellent breakfast offerings and variety mentioned positively.
Overall Experience
9.56
Guests expressed great satisfaction with their overall stay and experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:17

Property Description

Luxurious Accommodation
Protur Naisa Palma Hotel, nestled in Palma de Mallorca, offers 4-star accommodation with a terrace, private parking, and exquisite dining options. The air-conditioned rooms are elegantly furnished, equipped with modern amenities, ensuring a comfortable stay.

Relaxation and Wellness
Indulge in ultimate relaxation at the spa and wellness centre featuring an indoor pool, fitness centre, and sauna. Unwind in the shared lounge or opt for a soothing massage after a day of exploring the city.

Convenient Services
With a concierge service, tour desk, and multilingual staff, your every need is catered to effortlessly. Explore the area with bike or car hire services available on-site, and make the most of your stay with the paid airport shuttle service for a seamless travel experience.

Book your stay at Protur Naisa Palma Hotel for a memorable and rejuvenating getaway.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Location

Guest Reviews

9.1
Based on 6065 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.2
Room Quality: 9.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.56
F
Fanny • couple • fr
10
Parfait
Pros:

La chambre très spacieuse et très bien aménagée

2026-10-31 • via Nuitee
G
Gardner • couple • gb
10
Highly recommend this hotel and will visit others in the chain in the future.
Pros:

The hotel was central, the staff were very welcoming and polite, and the room was perfect.

2026-10-31 • via Nuitee
M
Michel • couple • fr
8
2026-10-30 • via Nuitee
U
Ulrika • couple • se
10
Fin hotell med pool och bra service
Pros:

Fint hotell med gångavstånd till centrala delarna och Gamla stan (ca 10-15 minuter). Härligt med rooftop bar och pool. Välfylld frukost med många goda val.

2026-10-30 • via Nuitee
M
Michel • extended_group • fr
8
Roof top sympa
Pros:

Le roof top : sa piscine chauffée et son bar.

Cons:

Peu de places pour le petit déjeuner, il y a une pièce supplémentaire mais mal éclairée

2026-10-30 • via Nuitee
K
kenneth • couple • ca
9
Excellent stay, quite, and great breakfast!
Pros:

Great location. Not super touristy. Very well appointed hotel, lovely room, excellent amenities including rooftop bar and pool. The breakfast was incredible!

Cons:

The room was excellent value, however we were on the first floor facing a street, so not very private unless blinds down. Didn’t matter to us because we were out most of the time.

2026-10-30 • via Nuitee
M
Marine • extended_group • fr
10
Parfait, tout était au top
Pros:

Propreté, emplacement, petit déjeuner, prestations proposées

Cons:

Tout était parfait

2026-10-29 • via Nuitee
G
Gerhard • couple • at
9
Sehr gute Lage!
Pros:

Tolles Hotel, freundliche Mitarbeiterinnen ! Sehr gutes Frühstück!

Cons:

Preis schon höher als die letzten Jahre, dennoch werde ich wieder kommen!

2026-10-29 • via Nuitee
I
Isabell • couple • de
9
2026-10-29 • via Nuitee
J
Julia • couple • gb
9
2026-10-29 • via Nuitee
E
Eusebio • couple • es
4
Pros:

Ubicacion

Cons:

No tiene oímos serv

2026-10-29 • via Nuitee
F
Francesca • couple • gb
10
Fantastic city centre hotel with great facilities.
Pros:

The rooms were really well appointed, with excellent shower and bathroom facilities. Breakfast was excellent, location really convenient and we enjoyed the 2 pools ( indoor and outdoor). Highly recommend!

Cons:

We liked everything.

2026-10-28 • via Nuitee
M
Michael • couple • de
8
2026-10-28 • via Nuitee
C
cafolla • couple • gb
7
Would not stay here again purely because of the staff
Pros:

breakfast was great

shower great and rooms small but everything you need and stylish

Cons:

roof pool and bar looked much better in pictures

check in very slow not helpful made error and only booked 1 person in each room and key cards did not work and access to car park did not work. manager very abrupt and charged extra breakfast there and then.
very poor first impression.and only that the facilities were fine service and staff were very poor

2026-10-27 • via Nuitee
A
Anna • couple • at
9
2026-10-27 • via Nuitee
V
Valerii • couple • ru
10
Pros:

Отличный современный отель с хорошей локацией. Персонал дружелюбный, номера чистые с удобной кроватью. Мебель, сантехника, душевая кабина - всё очень комфортно. Особо можно отметить великолепный завтрак! При поселении выдаются ваучеры на напиток в баре. Вечером после сауны/бассейна можно выпить бокал вина или пива. Мои наилучшие рекомендации для остановки в этом отеле.

Cons:

Система кондиционирования в номере дует прямо в спинку кровати у изголовья (может это только в номере 501). Но это думаю не большая проблема, можно поднять температуру на дисплее управления.
Зона релакса (сауна/ бассейн) выглядит немного уставшей.

2026-10-27 • via Nuitee
C
Catanzaro • couple • it
10
Tutto eccezionale
Pros:

La disponibilità del personale sia per la disponibilità che hanno avuto nei nostri confronti per un problema che abbiamo avuto non appena siamo atterrati a Valencia specialmente nella persona di Valentina sia per la disponibilità successiva all'arrivo in hotel, la pulizia della stanza era impeccabile, anche se è stato un soggiorno brevissimo lo consiglio fortemente

2026-10-27 • via Nuitee
C
Claudia • couple • de
8
Pros:

Die Lage

Cons:

Der Geruch im Bad

2026-10-26 • via Nuitee
S
Susanna • couple • fr
8
2026-10-26 • via Nuitee
J
Jo • extended_group • gb
10
2026-10-26 • via Nuitee