SO/ Auckland

Hotels
SO/
8.9 (1453 reviews)
67 Customs Street East , Auckland , nz

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Nice food options
Cons:
Cleanliness issues
Service delays
Room layout concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, including hair in facilities.
Service
9.08
Service was generally good, though some specific complaints about responsiveness were noted.
Location
9.62
Excellent location consistently noted across reviews.
Room Quality
8.57
Rooms generally well appointed, some layout issues were reported.
Amenities
9.1
Good variety of amenities mentioned, though some comments suggested areas for improvement.
Value for Money
8.56
Good value mentioned, but some discrepancy between price and service level noted.
Food and Beverage
9.11
Food quality praised, good breakfast and room service.
Overall Experience
9.08
Good experience highlighted, with some noted frustrations affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:00

Property Description

Luxurious Urban Hotel in Downtown Britomart

Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Property Video

Guest Reviews

8.9
Based on 1453 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
O
Opal solo_traveller nz
10
2026-08-07 via Nuitee
L
Louise solo_traveller au
10
Pros:

Everything just a great place to stay

2026-08-06 via Nuitee
C
Chloé JOBERT solo_traveller fr
7
2026-08-05 via Nuitee
M
Mary couple au
2
Excellent comfortable and reasonable price
Pros:

Location

Cons:

Quirky room layout

2026-08-05 via Nuitee
P
Pare couple nz
10
Boujeee on a budget 🤍
Pros:

Lavish 🤩

2026-08-04 via Nuitee
J
Joel couple us
9
Pros:

Stylish hotel. Very well located and excellent value for money. Love the bathtub in the room.

2026-08-03 via Nuitee
T
Toine couple nl
8
Comfortabel en luxe
Pros:

Ruim, vriendelijk, mooie kamer

Cons:

Niets

2026-08-02 via Nuitee
K
Katherine solo_traveller nz
9
2026-08-02 via Nuitee
N
Ngahuia solo_traveller nz
8
Fabulous
Pros:

The sauna

2026-08-02 via Nuitee
T
Tania couple nz
8
2026-07-25 via Nuitee
S
sara couple nz
8
Still a cool place to stay but needs a tidy up
Pros:

Cool ambience

Cons:

Getting a bit tired

2026-07-25 via Nuitee
Y
Yuri couple gb
10
2026-07-25 via Nuitee
J
Jenny couple nz
8
Very friendly staff - they organised an early check in which was much appreciated!
2026-07-24 via Nuitee
Z
Zhou solo_traveller sg
9
Cons:

早餐增加亚洲风味的

2026-07-23 via Nuitee
N
Niall solo_traveller nz
10
Pros:

Gorgeous rooms, perfect for relaxing after a day exploring

2026-07-23 via Nuitee
J
Joy extended_group nz
8
2026-07-21 via Nuitee
T
Taua Joseph couple nz
10
2026-07-20 via Nuitee
T
tracymO3248FK Business
10
5 stars
Pros:

I don’t understand why this hotel only has 4.4 stars - friendly - Incredible room
Service - food was 9/10 and the swimming pool was stunning. Gold basins … the view stunning.

2026-07-19 via Tripadvisor
Z
Zoey couple nz
10
Relaxing
Pros:

Great stuff great food great bed great vibe

Cons:

There was no water in the fridge

2026-07-19 via Nuitee
N
NEETASHA MARYANNE couple nz
10
Pros:

Everything was lovely..

2026-07-19 via Nuitee