SO/ Auckland

Hotels
•
SO/
8.9 (1409 reviews)
67 Customs Street East , Auckland , nz
+64 9 379 1860

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Nice food options
Cons:
Cleanliness issues
Service delays
Room layout concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, including hair in facilities.
Service
9.08
Service was generally good, though some specific complaints about responsiveness were noted.
Location
9.62
Excellent location consistently noted across reviews.
Room Quality
8.57
Rooms generally well appointed, some layout issues were reported.
Amenities
9.1
Good variety of amenities mentioned, though some comments suggested areas for improvement.
Value for Money
8.56
Good value mentioned, but some discrepancy between price and service level noted.
Food and Beverage
9.11
Food quality praised, good breakfast and room service.
Overall Experience
9.08
Good experience highlighted, with some noted frustrations affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:00

Property Description

Luxurious Urban Hotel in Downtown Britomart

Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs NZD 65 per day.

Location

Guest Reviews

8.9
Based on 1409 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
Y
Yuri • couple • gb
10
2026-07-25 • via Nuitee
S
sara • couple • nz
8
Still a cool place to stay but needs a tidy up
Pros:

Cool ambience

Cons:

Getting a bit tired

2026-07-25 • via Nuitee
T
Tania • couple • nz
8
2026-07-25 • via Nuitee
J
Jenny • couple • nz
8
Very friendly staff - they organised an early check in which was much appreciated!
2026-07-24 • via Nuitee
N
Niall • solo_traveller • nz
10
Pros:

Gorgeous rooms, perfect for relaxing after a day exploring

2026-07-23 • via Nuitee
Z
Zhou • solo_traveller • sg
9
Cons:

早餐增加亚洲风味的

2026-07-23 • via Nuitee
J
Joy • extended_group • nz
8
2026-07-21 • via Nuitee
T
Taua Joseph • couple • nz
10
2026-07-20 • via Nuitee
T
tracymO3248FK • Business
10
5 stars
Pros:

I don’t understand why this hotel only has 4.4 stars - friendly - Incredible room
Service - food was 9/10 and the swimming pool was stunning. Gold basins … the view stunning.

2026-07-19 • via Tripadvisor
Z
Zoey • couple • nz
10
Relaxing
Pros:

Great stuff great food great bed great vibe

Cons:

There was no water in the fridge

2026-07-19 • via Nuitee
N
NEETASHA MARYANNE • couple • nz
10
Pros:

Everything was lovely..

2026-07-19 • via Nuitee
B
Bill • solo_traveller • au
7
Pros:

The location

Cons:

Two single beds pushed together to make a king .

2026-07-18 • via Nuitee
G
Gypsy • couple • au
8
Pros:

Good location

2026-07-18 • via Nuitee
J
Jannine • couple • nz
10
It was absolutely amazing! The best hotel I have stayed in.
Pros:

We loved the style of the hotel, it was lovely and the decor was very stylish

Cons:

Nothing

2026-07-17 • via Nuitee
R
Renee • couple • nz
10
Delicious food, LOVED the BATH :)
Pros:

Loved the swimming pool. The glass edge showed how clean it is. The sauna was great too. The rooms were spacious with lots of windows .

2026-07-16 • via Nuitee
G
Gareth • couple • nz
8
Long weekend getaway to the city… walking distance to all the hot spots; Viaduct, Chancery Square, High and Lorne Street
Pros:

Elevators were the best! Followed by a lovely breakfast high above the city. Great staff - friendly and proficient.

Cons:

No Concept 2 rowing machine!

2026-07-16 • via Nuitee
S
Sophia • couple • au
10
2026-07-16 • via Nuitee
P
Pitcher • couple • nz
10
2026-07-15 • via Nuitee
F
Faith • couple • au
10
2026-07-14 • via Nuitee
J
jackie • couple • nz
9
2026-07-13 • via Nuitee