SO/ Auckland

Hotels
•
SO/
8.9 (1299 reviews)
67 Customs Street East , Auckland , nz

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Nice food options
Cons:
Cleanliness issues
Service delays
Room layout concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, including hair in facilities.
Service
9.08
Service was generally good, though some specific complaints about responsiveness were noted.
Location
9.62
Excellent location consistently noted across reviews.
Room Quality
8.57
Rooms generally well appointed, some layout issues were reported.
Amenities
9.1
Good variety of amenities mentioned, though some comments suggested areas for improvement.
Value for Money
8.56
Good value mentioned, but some discrepancy between price and service level noted.
Food and Beverage
9.11
Food quality praised, good breakfast and room service.
Overall Experience
9.08
Good experience highlighted, with some noted frustrations affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:00

Property Description

Luxurious Urban Hotel in Downtown Britomart

Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for NZD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs NZD 65 per day.

Location

Guest Reviews

8.9
Based on 1299 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
C
Craig • couple • nz
8
2026-05-23 • via Nuitee
M
Matthew • couple • au
10
2026-05-22 • via Nuitee
S
suzan • couple • il
9
2026-05-21 • via Nuitee
A
Aimee • solo_traveller • au
9
2026-05-19 • via Nuitee
C
Christine • couple • nz
6
Pros:

Location was great

Cons:

Alot of noise from the road, quirky lights and bathroom set up that was kind of annoying. Trying to be clever with design but just was difficult to navigate. Bathroom door situation ridiculous, shared door between shower and toilet, no need for it. Our door key kept playing up, had to get it redone 3 times a day. Rooftop bar really awesome though.

2026-05-19 • via Nuitee
F
Francesca • solo_traveller • nz
9
2026-05-18 • via Nuitee
S
Shiho • couple • au
9
2026-05-18 • via Nuitee
M
Moira • solo_traveller • nz
9
Pros:

The location was great for us and the room and facilities were excellent.

Cons:

The lighting in our room was very dim and when trying to apply make up at night even with all the lights on it was difficult to see.The mirror really needed some lighting.

2026-05-18 • via Nuitee
J
Jim • couple • au
8
Great stay lovely staff
Pros:

Close to everything and clean

2026-05-17 • via Nuitee
H
Haytham • couple • au
7
Great location
Pros:

Location is great
Rooftop bar and restaurant staff on lvl 15 are amazing

Cons:

The room - low floor and they couldn’t move us

2026-05-17 • via Nuitee
M
Moeana • couple • pf
10
Je reviendrais dans cette hôtel sans hésiter
Pros:

Tout , le personnel, l’hôtel, l’emplacement, le restaurant

Cons:

Franchement je n’ai rien à redire sur l’hôtel

2026-05-17 • via Nuitee
G
Georgia • couple • nz
10
2026-05-17 • via Nuitee
E
Elke • couple • de
8
Schickes City Hotel
Pros:

Das Frühstück und die tolle Lage

Cons:

Das parken ist viel zu teuer gewesen. Valet Parken aber der Parkplatz ist quasi ein kleiner Schotterplatz direkt neben dem Hotel.

2026-05-16 • via Nuitee
S
Samantha • couple • nz
7
2026-05-15 • via Nuitee
B
Bianca • couple • de
10
2026-05-15 • via Nuitee
L
Lisa • solo_traveller • nz
10
2026-05-15 • via Nuitee
K
Kylie • couple • nz
7
Great location if going to a gig
Pros:

Location

Cons:

Having to ask for an appropriate room the initial room was like a box .. very small and disappointing when we have stayed at this hotel several times

2026-05-14 • via Nuitee
S
Sam • solo_traveller • au
9
Perfect
Pros:

It felt very luxurious

2026-05-11 • via Nuitee
P
pouria • couple • au
1
2026-05-10 • via Nuitee
L
Lisa • solo_traveller • nz
9
Pros:

Great location, helpful staff

Cons:

Room looked a little tiref

2026-05-10 • via Nuitee