SO/ Auckland

Hotels
•
SO/
8.9 (1471 reviews)
67 Customs Street East , Auckland , NZ

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Good amenities
Nice food options
Cons:
Cleanliness issues
Service delays
Room layout concerns

Categories

Cleanliness
8.11
Some reviews mentioned cleanliness issues, including hair in facilities.
Service
9.08
Service was generally good, though some specific complaints about responsiveness were noted.
Location
9.62
Excellent location consistently noted across reviews.
Room Quality
8.57
Rooms generally well appointed, some layout issues were reported.
Amenities
9.1
Good variety of amenities mentioned, though some comments suggested areas for improvement.
Value for Money
8.56
Good value mentioned, but some discrepancy between price and service level noted.
Food and Beverage
9.11
Food quality praised, good breakfast and room service.
Overall Experience
9.08
Good experience highlighted, with some noted frustrations affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:00

Property Description

Luxurious Urban Hotel in Downtown Britomart

Avant-Garde Design: Immerse yourself in the essence of the destination with avant-garde design blending seamlessly with the hotel's soul.

Culinary Delights: Indulge in reimagined Asian-inspired dishes at Harbour Society, artisan coffee at Javalab Café, and cocktails at the MIXO lobby bar or HI-SO rooftop bar.

Vibrant Wellness Centre: Rebalance and rejuvenate at the vibrant wellness centre, where experts specialize in de-stressing and relaxation, leaving you feeling empowered.

Book your stay at SO/Auckland, where luxury meets innovation and local charm meets global sophistication.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AKL

Location

Property Video

Guest Reviews

8.9
Based on 1471 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 9.11
Overall Experience: 9.08
J
James • solo_traveller • gb
9
Lovely
Pros:

Beautiful room, loved the jacuzzi and pool. Staff were helpful and friendly. Location was great.

Cons:

It would be great if breakfast had signs for allergies. I had to keep asking on each item if it had dairy and gluten in it. One staff member never came back to me, others were busy would help then run off. Eventually I gave up and just had the basics rather than ask for each item.

2026-09-16 • via Nuitee
R
Rachel • couple • au
9
Pros:

Central location to city, comfortable bed, very accommodating staff

Cons:

Nothing really. The bath is a luxurious touch but takes up a bit of space if you’re not into baths

2026-09-15 • via Nuitee
N
Nicholas • couple • nz
8
2026-09-13 • via Nuitee
C
Corinne • couple • au
10
Comfortable, luxurious and relaxing
Pros:

Everything you need in one place, the rooms are beautiful and comfortable, the Spa is divine and the staff are friendly and helpful. The location is perfect, a short walk to the viaduct and many food and drink options close by.

2026-09-13 • via Nuitee
G
Gregory • solo_traveller • nz
10
2026-09-12 • via Nuitee
M
Mel • solo_traveller • nz
10
2026-09-11 • via Nuitee
K
Kate • solo_traveller • nz
8
2026-09-09 • via Nuitee
E
Elliot • couple • nz
10
2026-09-09 • via Nuitee
J
Jason • solo_traveller • nz
3
Pros:

The location was terrific.

Cons:

From arrival, staff were not very attentive. Having to contact reception continuously took away the relaxation of our stay.

2026-09-08 • via Nuitee
J
JaimeeAitken • solo_traveller • nz
10
2026-09-07 • via Nuitee
D
Dante • family_with_children • nz
10
2026-09-07 • via Nuitee
M
Matthew • solo_traveller • au
10
2026-09-05 • via Nuitee
K
Kailah • couple • nz
7
2026-09-03 • via Nuitee
G
Gary Y • couple • nz
9
Excellent. Just what you would expect from the pictures.
2026-09-02 • via Nuitee
G
Gurparkash • couple • nz
10
2026-08-31 • via Nuitee
G
GUILLAUME • solo_traveller • fr
9
2026-08-29 • via Nuitee
H
Himanshu • couple • nz
8
2026-08-28 • via Nuitee
G
Gregory • solo_traveller • nz
10
2026-08-28 • via Nuitee
D
David • couple • au
7
Great hotel with some shortcomings.
Pros:

Great location, close to everywhere you need to be.

Cons:

The housekeeping service was hit and miss. Whilst we were away for 5 hours on day 1, our room wasn’t serviced. On day 2 it was the same and we had to ring to get the room serviced. Apparently we weren’t a priority. Interesting comment.

2026-08-25 • via Nuitee
T
Tamarisk • solo_traveller • nz
10
2026-08-24 • via Nuitee