Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Cleanliness
Good location
Excellent breakfast
Cons:
High price
Uncomfortable bed
Service staff inconsistency
Loud spa area

Categories

Cleanliness
9.36
The hotel was consistently clean.
Service
10
Staff were exceptionally friendly and accommodating.
Location
9.83
Super location in the city.
Room Quality
8.87
Spacious and clean rooms but some renovation issues.
Amenities
8.82
Amenities were decent but had issues with the spa area.
Value for Money
8.85
Some aspects did not meet the expected 5-star quality.
Food and Beverage
8.81
Breakfast was repetitive and could have been better.
Overall Experience
9.86
Overall a very good experience with notable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:12

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Swissotel Sarajevo with its contemporary designed 5-star rooms and suites. Enjoy stunning city views from large windows while indulging in modern amenities like flat-screen TVs and coffee/tea facilities.

Culinary Delights
Savor a gastronomic journey at our hotel restaurants, offering a fusion of Middle Eastern and traditional cuisine. Start your day with a delicious breakfast at Café Swiss and unwind with coffee and sweets at Swiss Lounge.

Relaxation and Wellness
Rejuvenate your senses at the Golden Rain Spa, featuring an indoor pool and a range of beauty treatments. For business travelers, take advantage of our conference room and business facilities.

Book now and immerse yourself in unparalleled luxury at Swissotel Sarajevo!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJJ

Location

Guest Reviews

9.3
Based on 2514 reviews
Cleanliness: 9.36
Service: 10
Location: 9.83
Room Quality: 8.87
Amenities: 8.82
Value for Money: 8.85
Food and Beverage: 8.81
Overall Experience: 9.86
H
Hafsha • couple • gb
10
Brilliant
Pros:

Alcohol free and very modern and close to everything

Cons:

I can’t really fault anything it was exceptional. Maybe introduce bit of Indian food with chilli would be very good as lot of Asian people are coming to Sarajevo

2026-09-19 • via Nuitee
A
Abdulkadir • family_with_children • tr
8
2026-09-18 • via Nuitee
J
Jacqueline • couple • au
6
2026-09-18 • via Nuitee
V
Victor • extended_group • me
8
Good quality Halal hotel at high end price
2026-09-16 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

As a Lawyer and business man , it was Exceptional Hospitality and a Memorable Stay in Sarajevo for pleasure.

My stay was outstanding from beginning to end. The hotel offers an excellent location, elegant and modern surroundings, impeccable cleanliness, and a peaceful atmosphere that makes guests feel comfortable from the moment they arrive.

The Junior Suite was spacious, beautifully designed, and exceptionally comfortable, making my final stay in Sarajevo truly memorable.

What impressed me most, however, was the warmth and professionalism of the staff. A very special thank-you to [Nikolina], the wonderful receptionist who kindly upgraded my reservation to a Junior Suite. Her thoughtful gesture, gracious welcome, and genuine attention to guest satisfaction reflected hospitality at its very best.

The entire experience exceeded my expectations and left me with a wonderful final impression of Sarajevo. I would gladly stay here again and highly recommend this hotel to anyone looking for comfort, quality, and truly exceptional service.

Cons:

Everything without any hesitation..

2026-09-14 • via Nuitee
Z
Zafar • extended_group • gb
9
2026-09-14 • via Nuitee
Z
Zafar • extended_group • gb
9
Very relaxing in a good location.
Pros:

Nice modern property , large rooms , excellent breakfast . Lifts to upper floors are very quick

Cons:

Would be good to be shown to the room on first arrival.

2026-09-14 • via Nuitee
I
Ibrahim • family_with_children • tr
8
2026-09-14 • via Nuitee
M
Mohamed • solo_traveller • ae
10
Pros:

كل شي رائع ، الموقع ، والموظفون ، النظافة ، الاستقبال ، المطعم ، مديرة عام الفندق رائعة السيده زلاته ، وكل الطاقم ، الإفطار متنوع ، ويلبي احتياجات كل الثقافات

Cons:

لا يوجد شي يذكر.

2026-09-14 • via Nuitee
N
Nasser • solo_traveller • qa
8
Lovely hotel in a good location, but the food needs improvement.
Pros:

The hotel is lovely and the location is good. Overall, I enjoyed my stay.

Cons:

My only disappointment was the food, which did not meet my expectations. I hope the hotel improves its standard.

2026-09-12 • via Nuitee
I
Iz Eldin • family_with_children • il
9
2026-09-12 • via Nuitee
D
Darko • couple • ba
10
2026-09-12 • via Nuitee
S
Seham • couple • ae
9
2026-09-08 • via Nuitee
S
Seham • couple • ae
9
2026-09-08 • via Nuitee
N
Nikola • couple • me
10
2026-09-07 • via Nuitee
M
Mirela • extended_group • dk
7
Pros:

Ne znam da li sam možda imala prevelika očekivanja, ali iskreno sam se razočarala.

Osoblje je zaista jako ljubazno — od recepcije, preko djevojke koja dočekuje goste na doručku, pa sve do mladih momaka koji poslužuju doručak. Za osoblje definitivno 10/10!

Hotel jeste lijep i uređen, ali s obzirom na cijenu koju smo platili, očekivala sam ipak malo više. Nedostaje neki „touch“ koji bi dao osjećaj da se zaista nalaziš u skupom i luksuznom hotelu.

Nažalost, dobar service i ljubazno osoblje mogu se dobiti i u mnogim drugim hotelima, ali po znatno pristupačnijoj cijeni. Upravo zbog toga smatram da je cijena ovog hotela previsoka u odnosu na ono što nudi.

Cons:

Nazalost bazen je bio zatvoren - i mislim da bi se to trebali navesti pri narucivanju

2026-09-07 • via Nuitee
S
Syed Ahsan • family_with_children • nl
6
2026-09-07 • via Nuitee
M
Muna • couple • ae
8
2026-09-06 • via Nuitee
A
Alajmi • solo_traveller • sa
10
It was great experience, the staff was very helpful and friendly. Lana and Eldin are the best.
Pros:

Location

Cons:

Nothing

2026-09-05 • via Nuitee
A
Adis • couple • ie
2
2026-09-05 • via Nuitee