Hotel Indigo Kansas City - The Crossroads by IHG

Hotels
•
Hotel Indigo
8.6 (424 reviews)
2020 Grand Boulevard , Kansas City , US
+1 816-285-1100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location near attractions and train station
Friendly/helpful staff (check-in, welcoming staff)
Breakfast service specifically praised (Ahmad)
Clean rooms and comfortable beds for many guests
Excellent showers (handheld)
Exceptional valet service
Attractive hotel esthetics and displayed art
Cons:
Some rooms were dingy/smaller than expected / didn’t match booking
In-room coffee maker not working
No microwave in rooms
Barn door and shower door were janky / privacy issues
Limited regular parking — street parking or valet only; busy street access
Basement/ground-floor rooms described as creepy by some guests

Categories

Cleanliness
7.8
Mostly reported as clean in several reviews, but at least one guest received a dingy room and noted it wasn't the cleanest — mixed cleanliness overall.
Service
10
Multiple compliments for staff: helpful/charming check-in, welcoming staff, exceptional valet, and specific praise for breakfast service by Ahmad — strong service sentiment.
Location
9.8
Consistently praised for proximity to attractions, train station, Sealife and Legoland; location is a major positive despite some parking/traffic inconvenience.
Room Quality
7.4
Rooms have very comfortable beds and excellent showers for many guests, but several complaints about small/dingy rooms, janky barn/shower doors and creepy ground-floor rooms.
Amenities
7.9
Good in some areas (valet, shower fixtures, art/esthetics) but guests reported broken in-room coffee maker, no microwave in rooms, and limited regular parking options.
Value for Money
7.5
Mixed value perception: many enjoyed the hotel, but at least one guest felt the room received did not match the online purchase (small/dingy), reducing perceived value.
Food and Beverage
8.8
Breakfast service received positive mention (Ahmad); however an in-room coffee maker failure was noted — generally positive for F&B with a notable equipment issue.
Overall Experience
9.6
Overall experiences skew positive (lovely, quiet, comfortable, would stay again) despite a few notable negative room-specific incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Amenities and Comfortable Stay
Hotel Indigo Kansas City - The Crossroads offers a blend of modern amenities and comfort for a relaxing stay. From air conditioning and flat-screen TVs to free WiFi and city views, guests can enjoy a comfortable and convenient experience during their visit.

Convenient Facilities for Business and Leisure
With a fitness centre, business centre, and a restaurant on-site, this hotel caters to both business and leisure travelers. Guests can stay active, conduct meetings, and enjoy delicious meals without having to leave the property.

Prime Location and Nearby Attractions
Conveniently located near Sprint Center and other popular attractions, Hotel Indigo Kansas City - The Crossroads provides easy access to the best of Kansas City. Explore Union Station, the Convention Center, and the National World War I Museum before returning to the comfort of this IHG Hotel.

Book your stay at Hotel Indigo Kansas City - The Crossroads for a seamless blend of convenience and comfort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

8.6
Based on 424 reviews
Cleanliness: 7.8
Service: 10
Location: 9.8
Room Quality: 7.4
Amenities: 7.9
Value for Money: 7.5
Food and Beverage: 8.8
Overall Experience: 9.6
R
Reaves • couple • us
10
2026-10-25 • via Nuitee
S
Stephanie • couple • us
9
Location
Pros:

Location and breakfast service by Ahmad

Cons:

None

2026-10-15 • via Nuitee
D
Dane • couple • us
8
2026-10-12 • via Nuitee
D
derrick • solo_traveller • us
10
Pros:

Location to family friendly events.. walking distance to sealife and legoland and the tmobile center

Cons:

No microwave in the room

2026-10-07 • via Nuitee
B
Bennett • solo_traveller • us
10
Excellent experience
Pros:

The gentleman who checked us in was helpful and charming. The hotel is lovely and quiet. Our room was clean and the beds were very comfortable. Loved the shower which included a handheld shower head. The art that was displayed throughout the hotel was impressive and unique.

Cons:

The coffee maker in our room did not work

2026-10-07 • via Nuitee
C
Catherine • extended_group • us
7
Cons:

Not a fan of the barn door for the bathroom. Door was janky and had a gap so you could see inside when someone was using the bathroom. Also shower door was janky too.

2026-09-14 • via Nuitee
R
Robert • couple • us
1
It was completely different than what I purchased online once I arrive to hotel indigo the front desk clerk was very ru
Pros:

The location of the hotel in close proximity to the train station was the only upside for me

Cons:

My dislikes about the property was what I purchased online was not the room that I received the room I received was small. It was dingy. It wasn't the cleanest room.

2026-09-13 • via Nuitee
J
Joshua • solo_traveller • us
8
Loved it. Would definitely stay again
Pros:

The esthetics were nice. Very clean. Nice welcoming staff. The valet service was exceptional.

Cons:

On a busy street so if it was a busy check in or check out time it was a minor inconvenience to park and get in and out of hotel.

2026-09-12 • via Nuitee
C
Chris • solo_traveller • us
10
2026-08-20 • via Nuitee
D
Drew • solo_traveller • us
9
Pros:

We chose Indigo based on location to attractions that we wanted to see. It was perfect. Nice and clean, up scale but not over the top. Wonderful staff and plenty of amenities.

Cons:

No regular parking lot. This hotel is located some what downtown and only offers street parking or valet for the garage. Just have to juggle where you park on the street.

2026-08-17 • via Nuitee
L
LIsa • couple • us
10
Pros:

The room is clean and quiet. Shower is the best.

2026-08-17 • via Nuitee
T
Tiffany • solo_traveller • tc
8
The first room I got which was on the ground floor was horrible and I couldn’t sleep in it but when I got a room change
Pros:

The quietness of the place

Cons:

The basement/ground floor rooms were creepy with the half wall and too high windows.

2026-08-07 • via Nuitee
S
Sonya • family_with_children • us
6
not an ideal hotel for families or those with pets
Pros:

It was very clean and modern.

Cons:

This is not an ideal hotel for families or those with pets. However, I will start from the beginning:
We were "welcomed" by unfriendly staff with earpods when we checked in. This is unprofessional for a service industry and sends a message that you are bothering me and I can't wait to be done with you - and it was kind of the impression I received as well.
Nothing on the booking indicated that valet parking was essentially required (so extra fee for that). They told me that street parking was available if we chose not to valet, but those spots are far and few between and avoiding the homeless people you will encounter on top of it - I didn't feel safe doing this at night. The valet woman was really nice and the highlight of all the staff we met.
The room itself, and hotel, were very clean and modern. Seems to be renovated not too long ago, so that part was nice and beds were comfortable. The cable selection was not great - for anyone curious about TV options. The hotel is close to the highway and the train tracks, so you will get that noise.
They do have a workout room that is small (maybe the size of a hotel room) and right off the elevator with clear windows. So, if you want everyone to get a glimpse of you working out when they exit the elevator then no issues, but I will take a hard pass on that.
We did eat at there for breakfast, and in short is was overpriced and lack luster - on top of a 20% required gratuity (the signage said this was due to world cup but who knows). We had avocado toast and pancakes. The pancakes were good, no issues there. The avocado toast was literally an avocado sandwich - not open faced, nothing mixed with it - just smashed avocado between 2 pieces of bread - for $18! Save your time and money and go somewhere else to eat. The waitstaff was super nice, so that was a plus.

2026-08-06 • via Nuitee
L
Lucas • family_with_children • us
7
A repurposed factory in Downtown KC. Quaint and adecuate.
2026-08-06 • via Nuitee
K
Kara • couple • us
10
Would stay at this hotel again in a heartbeat. It was perfect!
Pros:

Clean, convenient and staff was friendly

2026-08-05 • via Nuitee
S
Shanella • family_with_children • cw
8
2026-08-03 • via Nuitee
M
Mathilde • couple • fr
3
Cons:

The hotel was comfortable, clean, and in a great location, but our experience was ruined by a reservation issue.

I had to change my booking date at the last minute. The front desk rebooked the correct night but failed to cancel the original one. After speaking with several unhelpful staff members, I asked for the manager. He told us we were not his customers because we had booked through Booking.com, said he had had a long day and better things to do, then left without resolving the issue.

The staff and manager told us they would cancel the extra night at no charge, but told Booking.com the opposite when contacted. I wasted nearly two hours of my holiday dealing with this. I absolutely do not recommend staying here.

2026-08-03 • via Nuitee
F
Fumisuke • couple • us
9
A little expensive, but pleasant and comfortable
Pros:

Clean, easy access

Cons:

Hotel tax, parking fee

2026-07-25 • via Nuitee
S
sainsanaa • family_with_children • mn
9
Pros:

The room was spacious, and having an in-unit laundry was a huge convenience. The high ceilings made the space feel even more open, and the air conditioner was very quiet while cooling the room effectively.

Cons:

The location was decent, though it would have been more convenient if we had chosen a place closer to the streetcar station. Some of the staff seemed a bit unfriendly at times and didn't always provide complete information, which made things less straightforward.

2026-07-24 • via Nuitee
J
Janice • couple • us
10
Pros:

Cool decor.

2026-07-22 • via Nuitee