Wembar Hotel

The noise coming from the room next door on the first night where they brought people back to their room and the noise coming from the main road.

I am extremely disappointed with this hotel and the way they treat their customers.

The room was very small and much smaller than it appeared in the photos. The photos on Booking.com did not reflect the actual room or its condition. The walls were dirty, the wallpaper was torn, and the shower area was in very poor condition, with things that looked like they were barely holding together.

I booked a Deluxe room but was given a Standard room instead. The hotel admitted this was their mistake, but offered no refund, compensation, or any real solution. Customer service simply apologised and asked me to understand, without doing anything to resolve the situation.

The whole hotel felt neglected and poorly maintained. I understand that technical problems can happen, but the huge difference between the advertised photos and the actual conditions is very concerning.

Everything!
It was quite dirty,we got dirty feet walking around the room.
It was very poorly maintained, curtain rail was broken (Adam "manager" told us about it on arrival, and asked permission to fix it the same day, but we didn't want to, for privacy reasons), wallpaper was breaking, blood stains on the wall, walls dirty in general, shower door wasn't closing properly and so on.
The "reception" area was a "stuff" dumping ground.
It was unbearably hot inside the room, even though a fan was provided, it was about 10°c hotter than outside-knowing that weekend it was about 38°c outside..

Doorknob screws were loose, and 1 fell on the ground

Man hört aus dem nebenzimmer recht schnell viel raus, aber war nur selten der Fall

This hotel sold me room with no window. This was not what I had booked, there was no information online that this room had no window. When I complained and said I can not spend too ands and nights nights in a room with no window, and that I would not have ever have decided to stay in a basement with no window, I asked for another room. Unfortunately they were fully booked and as there were no other rooms available, I had to find alternative accommodation. I requested a refund, and the agents for the hotel have just spun me on for weeks and weeks and keep saying that someone will get back to me and they have not. I feel completely missed by this hotel, and I would never ever expect to stay in a basement with no window. I am still waiting for my refund.

Window didn’t lock on ground floor. Toilet roll clearly not replaced as glittery brown stain (make up I think) clearly on some of the paper.

Non era disponibile l'aria condizionata, ma non solo la notte mi sveglio con lo split del condizionatore che sgocciola acqua sul comodino nel quale dormivo. Inoltre le dimensioni della camera sono veramente piccole, nonostante avessimo prenotato la Deluxe.
Il bagno incommentabile, lavandino in versione mini, il doccino.non era possibile fissarlo, segni di usura evidenti.

J'étais très déçu l'hôtel et sale pas de climatisation très mauvais hôtel pas de propreté 1/10

It was a typical cheap London hotel. If you have high expectations, I wouldn’t recommend choosing this hotel. The towels were dirty, the bed was extremely uncomfortable, and the room was tiny. It was difficult to move around with two people and a large suitcase.

las camas eran incómodas, inestables, el baño muy pequeño y no había agua fría en la ducha, solo caliente

Gestione degli spazi della camera e pulizia