Fountain House Apartments - Hyde Park, London

Hotels
8.8 (329 reviews)
1, Lancaster Terrace , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Cleanliness issues
Inconsistent housekeeping

Categories

Cleanliness
7.91
Some cleanliness issues reported, including uncleaned rooms and used tissues found.
Service
9.38
Staff praised for being friendly and helpful during the stay.
Location
9.42
Ideal location in London, close to major attractions and public transport.
Room Quality
8.37
Rooms are well-equipped and spacious, with some comments on maintenance.
Amenities
8.4
Good amenities including kitchen tools, but some guests noted appliances need servicing.
Value for Money
8.86
Generally considered good value, although some felt prices differed with demand.
Food and Beverage
8.91
Standard quality for this hotel tier.
Overall Experience
9.18
Most guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:56

Property Description

Prime Location and Modern Décor
Fountain House offers modern apartments next to Lancaster Gate Tube Station and opposite beautiful Hyde Park. All apartments have free Wi-Fi access and modern décor.

Fully Equipped Apartments
Each apartment at Fountain House is decorated in light brown and grey tones. The lounge includes a sofa and a TV, while kitchen facilities a washing machine, dishwasher, a hob, oven, a fridge, toaster, and kettle.

Convenient Access to Top Attractions
Buckingham Palace can be reached within a 30-minute walk through Hyde Park. Westminster and Big Ben are a 15-minute Tube journey away. Oxford Street is just 1.5 miles away.

Book now to experience the perfect blend of comfort and convenience at Fountain House!

Important information:

You are kindly requested to inform the property in advance about your estimated arrival time. You will be able to insert this information at the time of booking or you can contact the property directly.

Please note that the card used for the payment of the stay must be presented at check-in together with a ID.

Please note extra beds are provided with extra charges.

Upon check in we will request for a security deposit which will be refunded after your check out.

Please note that the Two-Bedroom Standard Apartment is located on the Lower Ground Floor.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 329 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.91
Overall Experience: 9.18
M
Mohammad • family_with_children • sa
10
2026-06-01 • via Nuitee
T
Turki AlToaimi • solo_traveller • sa
10
Excellent location
Pros:

The whole experience was amazing, the location and isolation system was perfect.
The reception especially Mr. George was really helpful and active all the time.

Cons:

The only thing i wish to be fixed is the elevator to the top level.

2026-05-28 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

Clean, safe, very nice experience.

2026-05-27 • via Nuitee
M
Michelle • extended_group • gb
8
2026-05-27 • via Nuitee
C
Chaya • family_with_children • il
9
Wonderful apartment in a great location
Pros:

Very comfortable apartment, great beds and spacious dining room/ living room. Every single employee was so lovely and kind- we felt very safe and welcomed! Just steps from tube and bus stops and literally across the street from the park.

Cons:

A little bit worn in parts, mostly to the carpet and walls. But that’s to be expected in a place that hosts lots of families and it didn’t detract from our experience.

2026-05-25 • via Nuitee
I
Inger • solo_traveller • no
8
Pros:

Likte godt beliggenheten. Lå like ved Hyde Park og nær transportmuligheter.Alltid stengt ytterdør, så kjentes trygt ut. Gode senger og fine rom. God service og hyggelige folk i resepsjonen

Cons:

Det stod at daglig rengjøring var inkludert i prisen. Men det stemte ikke. De kom aldri og tømte bosset eller fylte på toalettruĺler, vi fikk heller ikke håndkleskift. Man må selv sørge for oppvasktabletter og rengjøringskluter hvis man blir noen dagee

2026-05-25 • via Nuitee
P
Paola • extended_group • it
4
Pros:

L’appartamento era spazioso e accogliente

Cons:

L’appartamento era sotto terra impossibile dormire con rumore della metropolitana e vibrazioni. Ho chiesero sostituzione ma non è stata concessa se non con sovrapprezzo

2026-05-24 • via Nuitee
M
Matilda • extended_group • se
7
2026-05-22 • via Nuitee
C
Céline • family_with_children • fr
8
2026-05-21 • via Nuitee
J
Jeanette • extended_group • za
9
We had a great stay would would return if in London again
Pros:

The location was excellent and the staff were very helpful and pleasant. Beds great - shower small but ok, furniture could do with either a revamp or deep clean but generally we were very satisfied and pleased with our choice. Nespresso machine made it possible to have a good start to the day and being opposite the park was a bonus!

Cons:

Everything was fine

2026-05-18 • via Nuitee
K
Kimberly • extended_group • ca
9
It was a wonderful spot for our group of 4 women & we all agreed that we would go back & highly recommend it!
Pros:

Excellent location right across from Hyde Park. Sparkling clean. Quiet. Lots of room. The beds were great & very nice bedding. Paddington station is a short walk & Lancaster gate for bus & tube is just around the corner. So nice to have Hyde Park & all that it provides, right across the street.

Cons:

The kitchen was furnished a bit sparsely - could have used a tea pot, some proper coffee mugs, a new frying pan. There was a coffee maker that used pods but they didn’t supply the pods which seemed odd. Laundry detergent wasn’t supplied but the staff kindly gave us some which we really appreciated.

2026-05-17 • via Nuitee
H
Hussain • extended_group • sa
10
Pros:

موقع ونظافة وغرف وراحة
بعيد الاقامة فيه مجدداً باذن الله
والشكر موصول للاخ بالاستقبال احمد من مصر الحبيبة قمة بالاخلاق والذوق .. حببنا في الفندق بزيادة باخلاقه الرفيعة ..

2026-05-15 • via Nuitee
A
Abdulrhman • family_with_children • ae
8
الاقامة كانت رائعه وبكرر ان شاءالله الاقامه
Pros:

الموقع

Cons:

جميله

2026-05-13 • via Nuitee
K
Kevin • extended_group • gb
9
2026-05-11 • via Nuitee
M
Michael • extended_group • nl
8
2026-05-11 • via Nuitee
H
harika • family_with_children • tr
10
Pros:

Location and everything was awesome!!

2026-05-09 • via Nuitee
S
Sarah • extended_group • ca
7
It’s a 3 star in a good location. Not sure how this rating happened, booking usually doesn’t have misleading ratings.
Pros:

Very good location if you can handle the lights from traffic and subway noise (ends around midnight I think and starts again at 6 am maybe).

Cons:

Noisy location, flashing lights from cars and street noise over the black out curtains. Not at all a 5 star as rated on here. While it’s clean and in a good location it doesn’t have things one expects for this rating like plug ins in the bathroom, functional normal size elevator, had to ask for extra TP, doors hard to close and lock, no luggage racks, rooms so small that bed was against the wall. One staff member was friendly, the others weren’t very. Not what I expected for the money, it was just ok. Also the washer dryer combo is hard to use, didn’t dry out load of laundry, had to hang on racks to dry overnight which was fine but not if you were in a hurry.

2026-05-08 • via Nuitee
R
Rachel • extended_group • gb
9
Super flat - we’d choose it again.
Pros:

Amazing location. Really clean and comfortable. Welcoming staff on reception.

Cons:

Could do with a bit more crockery and cutlery in the kitchen if four people are staying, and a tea towel to dry up with.

2026-05-06 • via Nuitee
B
Barbara • family_with_children • es
10
muy recomendable
Pros:

Es muy cómodo y la ubicación es excelente

2026-05-06 • via Nuitee
W
Wendy • extended_group • gb
6
Enjoyable but could do better!
Pros:

Convenient location to metro. Clean with comfortable beds. Good water pressure in the shower.

Cons:

Very limited miss matched crockery in the kitchen and no dish towel supplied. Nowhere to hang coats in the hallway. Needs more clothes hangers in bedrooms. No hand soap in bathrooms. No mop or dustpan to clean any floor spillages.

2026-05-05 • via Nuitee