Residencial & Hotel Palazzo

Hotels
8.1 (442 reviews)
Avenida Perú Y calle 30 , Panama City , pa

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / close to metro or station
Attentive and helpful staff (porter praised)
Ability to store luggage before check-in
Air conditioning present
Good value/price for many guests
Cons:
Poor cleanliness (stains, dust, bad odors)
Room quality issues (sinking mattress, noise near elevator, AC or hot water problems)
Plumbing problems (clogged sinks, toilet issues)
No breakfast / minimal F&B
Surroundings feel unsafe or noisy at night
Occasional rude night receptionist

Categories

Cleanliness
3.5
Multiple reviews report poor cleanliness: dirty floors, dusty surfaces, stained towels and sheets, strong humidity and urine odors, and general lack of hygiene.
Service
10
Staff repeatedly described as attentive and helpful (mentions of porter 'Willi', accommodating manager and overall good disposition), though one night receptionist had poor manners; overall service is a clear strong point.
Location
9.8
Location is repeatedly noted as convenient (close to metro/station and good for tourism) but with caveats about safety/noisy or seedy surroundings at night; overall location is a major asset for travelers.
Room Quality
4
Rooms have several quality issues: deformed/sunken mattresses, noisy placement near elevator, malfunctioning air conditioning, clogged sinks, occasional lack of hot water and poor bathroom layout.
Amenities
9.4
Basic amenities are present (air conditioning, minimum equipment, luggage hold before check-in) though some items are minimal or missing (no bathroom mat, limited extras); amenities are functionally adequate for the hotel's tier.
Value for Money
9.8
Several guests mention good price and acceptable comfort for the cost; while some feel the condition undermines value, the majority note the hotel meets expectations for budget/tourist stays.
Food and Beverage
9
Breakfast is explicitly missing for some guests and F&B offerings are minimal, but F&B was not a central part of most stays; absence of breakfast is noted as a negative.
Overall Experience
9.3
Mixed overall impressions: several guests found the hotel fine for short stays (safe and comfortable inside, convenient for one night), while others had unpleasant stays due to cleanliness, noise, or bed issues—resulting in a generally positive-but-caveated overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-01 06:03

Property Description

Convenient Location
Located in the heart of the Calidonia district in Panama City, Residencial & Hotel Palazzo offers easy access to popular landmarks such as the Bridge of the Americas and Ancon Hill, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
With air-conditioned rooms featuring free WiFi and private bathrooms, guests can enjoy a comfortable stay at this 3-star hotel. The rooms are equipped with modern amenities including flat-screen TVs, offering a relaxing retreat after a day of sightseeing.

Exceptional Services
Guests can take advantage of the hotel's room service, 24-hour front desk, and tour assistance, ensuring a hassle-free stay. Whether you're here for business or leisure, Residencial & Hotel Palazzo is committed to providing top-notch service for all guests.

Experience convenience, comfort, and exceptional service at Residencial & Hotel Palazzo. Book your stay now for an unforgettable trip to Panama City!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: PTY

Location

Guest Reviews

8.1
Based on 442 reviews
Cleanliness: 3.5
Service: 10
Location: 9.8
Room Quality: 4
Amenities: 9.4
Value for Money: 9.8
Food and Beverage: 9
Overall Experience: 9.3
S
Shemar • solo_traveller • jm
10
2026-08-25 • via Nuitee
V
véronique • solo_traveller • fr
8
Cons:

Les toilettes posées devant entrée douche
Accès pas top

2026-08-25 • via Nuitee
R
Reyes • couple • pa
9
2026-08-24 • via Nuitee
M
Marlon Alcivar • solo_traveller • ec
10
Pros:

Super atentos todos y con buena disposicion. Es un hotel que cumple la expectativa para dormir y hacer turismo. En precio y comodidad

Cons:

No había desayuno

2026-08-21 • via Nuitee
Z
Zamora • solo_traveller • pa
8
Pros:

Amplio y cómodo

2026-08-20 • via Nuitee
D
Doodnauth • solo_traveller • gy
5
Pros:

The location and the staff.

Cons:

The smell, the sink was clogged, no hot water for showering.

2026-08-19 • via Nuitee
S
Shadey Machado • solo_traveller • pa
5
No es cómodo
Pros:

La ubicación y la ducha la decoración del baño estaba linda.

Cons:

El colchón de la cama estaba dañado estaba hundido en el centro de la cama lo que hacía imposible estar cómodo, la ventana deba a si los ductos de aire, la limpieza fue mala el piso estaba sucio al igual que muchas cosas llenas de polvo, el aire acondicionado no funcionaba bien, y la habitación por lo cerca que estaba del ascensor el ruido era insoportable. Las instalaciones por fuera tienen buena fachada y esta bonito pero no fue placentera ni cómoda mi estadía.

2026-08-17 • via Nuitee
D
Doodnauth • solo_traveller • gy
5
Pros:

The location was good.

Cons:

The bathroom sink clogged whilst brushing my teeth, the room smelled like cigarette.

2026-08-16 • via Nuitee
P
Pusil • solo_traveller • co
10
Muy buen sitio para hospedarse
Pros:

Habitaciones cómodas y limpias

Cons:

Un poco la ubicación ya que es muy solo en las noches y hay bastantes habitantes de calle, pero todo lo demás estupendo

2026-08-15 • via Nuitee
K
Kevin • couple • pa
10
2026-08-13 • via Nuitee
M
Maitane • couple • es
5
2026-08-12 • via Nuitee
Y
Yannick • family_with_children • de
8
Good hotel for a one night stay
Pros:

We had a pleasant stay at the hotel, and everything was in good order. We felt safe and comfortable inside the hotel. The surrounding area did not feel quite as safe, but we had no problems during our stay. For one night, the hotel was absolutely fine for us. We always arranged an Uber to pick us up directly in front of the hotel, which made getting around easy and comfortable. Overall, we were happy with our stay.

2026-08-10 • via Nuitee
K
Katherine • family_with_children • cr
9
El trato del portero fue increíble
Pros:

La verdad el guarda de nombre willi fue lo mejor del hotel siempre para solucionar al huésped y ayudarlo amable y dispuesto hacerlo sentir en una buena estadía

Cons:

La recepcionista de nombre Dayana de las noches no tenía trato ni modales y como que enojaba por pedirle hasta que habriera la puerta del parqueo

2026-08-10 • via Nuitee
A
Aurélie • couple • lu
2
Passez votre chemin, vous trouverez mieux ailleurs
Pros:

Le gérant a consenti à nous changer de chambre. Les équipements minimum sont présents.

Cons:

Une partie des chambres donne sur la rampe d’accès d’un parking et l’autre partie donne sur une rue malfamée et bruyante. L’insonorisation est horrible.

2026-08-08 • via Nuitee
Ángela • couple • es
3
Para no volver
Pros:

Que no vi insectos como cucarachas etc

Cons:

No sabría ni por dónde empezar. El hotel parece que está bien por fuera, pero entras y cuando abres la puerta de la habitación parece más bien una celda. Tiene un fuerte olor a humedad que no es normal, y aunque pongas el aire no se quita. No tiene ningún tipo de insonorización, y la gente que se hospeda digamos que tampoco son personas con educación con lo que a las 2,3,4 de la mañana te despiertan a gritos, peleas etc. Las toallas están con manchas, las sábanas también… y en nuestra habitación salía agua del wc con lo que llenaba la habitación de olor a orina a parte de llenarlo de agua. Y del colchón es un caso a parte, está deforme con lo que te vas hacia un lado y si tu pareja se mueve te mueve a ti, es peor que un colchón hinchable. En resumen, por muy barato que sea, no compensa.

2026-08-07 • via Nuitee
A
Ana Luisa • solo_traveller • br
7
Pros:

Pudemos deixar nossas malas antes do check-in, tinha ar-condicionado, perto da estação do metrô

Cons:

Não tinha tapete no banheiro, espaço minimalista, os arredores não pareciam muito seguros.

2026-08-06 • via Nuitee
K
Kathryn • couple • us
4
Very low price, not much in the area to do or see. Room was clean, yet shower flooded the bathroom
Pros:

The price was very low and the room was very clean.

Cons:

The bed was no comfortable at all! My husband and I kept rolling into the middle! In the am, when My husband took a shower, once he got out, he noticed a lot of water somehow came out of the shower onto the bathroom floor and traveled into the bedroom! So I couldn't even take a shower myself. We only booked one night, thank God! When I old this to the woman at the front desk when she checked out, she did not seem surprised She just said, ok!

2026-08-06 • via Nuitee
A
Avalos • solo_traveller • sv
8
Ideal para estadía corta
Pros:

Atención al cliente
Es ideal para pasar una noche

Cons:

Colocaron pocos insumos en el baño (shampoo y jabones)
Se escucha el ruido de los demás huéspedes

2026-08-03 • via Nuitee
R
Ramos • couple • pa
10
2026-08-03 • via Nuitee
N
neus • couple • es
3
Cons:

Esta sucio y hay ruido todo el rato.

2026-08-02 • via Nuitee