Residencial & Hotel Palazzo

Hotels
8.1 (442 reviews)
Avenida Perú Y calle 30 , Panama City , PA

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location / close to metro or station
Attentive and helpful staff (porter praised)
Ability to store luggage before check-in
Air conditioning present
Good value/price for many guests
Cons:
Poor cleanliness (stains, dust, bad odors)
Room quality issues (sinking mattress, noise near elevator, AC or hot water problems)
Plumbing problems (clogged sinks, toilet issues)
No breakfast / minimal F&B
Surroundings feel unsafe or noisy at night
Occasional rude night receptionist

Categories

Cleanliness
3.5
Multiple reviews report poor cleanliness: dirty floors, dusty surfaces, stained towels and sheets, strong humidity and urine odors, and general lack of hygiene.
Service
10
Staff repeatedly described as attentive and helpful (mentions of porter 'Willi', accommodating manager and overall good disposition), though one night receptionist had poor manners; overall service is a clear strong point.
Location
9.8
Location is repeatedly noted as convenient (close to metro/station and good for tourism) but with caveats about safety/noisy or seedy surroundings at night; overall location is a major asset for travelers.
Room Quality
4
Rooms have several quality issues: deformed/sunken mattresses, noisy placement near elevator, malfunctioning air conditioning, clogged sinks, occasional lack of hot water and poor bathroom layout.
Amenities
9.4
Basic amenities are present (air conditioning, minimum equipment, luggage hold before check-in) though some items are minimal or missing (no bathroom mat, limited extras); amenities are functionally adequate for the hotel's tier.
Value for Money
9.8
Several guests mention good price and acceptable comfort for the cost; while some feel the condition undermines value, the majority note the hotel meets expectations for budget/tourist stays.
Food and Beverage
9
Breakfast is explicitly missing for some guests and F&B offerings are minimal, but F&B was not a central part of most stays; absence of breakfast is noted as a negative.
Overall Experience
9.3
Mixed overall impressions: several guests found the hotel fine for short stays (safe and comfortable inside, convenient for one night), while others had unpleasant stays due to cleanliness, noise, or bed issues—resulting in a generally positive-but-caveated overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-01 06:03

Property Description

Convenient Location
Located in the heart of the Calidonia district in Panama City, Residencial & Hotel Palazzo offers easy access to popular landmarks such as the Bridge of the Americas and Ancon Hill, making it an ideal choice for travelers looking to explore the city.

Comfortable Accommodation
With air-conditioned rooms featuring free WiFi and private bathrooms, guests can enjoy a comfortable stay at this 3-star hotel. The rooms are equipped with modern amenities including flat-screen TVs, offering a relaxing retreat after a day of sightseeing.

Exceptional Services
Guests can take advantage of the hotel's room service, 24-hour front desk, and tour assistance, ensuring a hassle-free stay. Whether you're here for business or leisure, Residencial & Hotel Palazzo is committed to providing top-notch service for all guests.

Experience convenience, comfort, and exceptional service at Residencial & Hotel Palazzo. Book your stay now for an unforgettable trip to Panama City!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: PTY

Location

Guest Reviews

8.1
Based on 442 reviews
Cleanliness: 3.5
Service: 10
Location: 9.8
Room Quality: 4
Amenities: 9.4
Value for Money: 9.8
Food and Beverage: 9
Overall Experience: 9.3
T
Tattyana • couple • bb
10
We stayed for 7 nights and everything was amazing🤗My only critique is the room has no fridge but we adjusted
Pros:

Nice and cozy
Makes you feel at home🤗

Cons:

The staff and my room

2026-10-31 • via Nuitee
R
RUTH YANTAS • solo_traveller • pe
10
2026-10-31 • via Nuitee
J
Jarquin • solo_traveller • pa
8
Accecible y comodo
Pros:

Bastante céntrico Y cómodo, cuenta con agua caliente y buen aire acondicionado.
Estaba limpio todo, no tengo quejas.
Cuentan con parking privado y no había ruido, perfecto para descansar.

Cons:

Podría mejorar dejando una mejor colcha para dormir, las sabanas son muy delgadas.

2026-10-30 • via Nuitee
S
Sales • couple • br
7
2026-10-29 • via Nuitee
J
Josue • couple • pa
10
2026-10-26 • via Nuitee
A
Andrea • solo_traveller • nl
4
2026-10-20 • via Nuitee
N
Natalia • family_with_children • co
8
Pros:

La habitación es muy cómoda, limpia y ordenada

Cons:

El hotel no es adecuado para ir con niños ya que se escuchan ruidos en las otras habitaciones

2026-10-19 • via Nuitee
C
Carlos • couple • pa
7
2026-10-19 • via Nuitee
T
Tracey • couple • us
10
2026-10-15 • via Nuitee
D
Denis • couple • us
9
Pros:

The Location.. And Parking.. Good AC

Cons:

Shower Gel.. No shampoo.. No water glass(not even plastic!)
Only bath towels, no hand towels... No coffee maker or Fridge.. But the price was reasonable.. So it depends on what you need. Next time, I will bring the Kettle, soap, etc..)))

2026-10-14 • via Nuitee
S
Shekera • couple • vc
8
2026-10-13 • via Nuitee
R
Roj Kor • solo_traveller • pl
9
2026-10-11 • via Nuitee
W
Williams • family_with_children • co
8
Un buen hotel para un par de días
Pros:

Cercanía al metro

2026-10-08 • via Nuitee
A
Andres • extended_group • bo
6
Cons:

Ubicacion, baño y falta ropa cama

2026-10-07 • via Nuitee
M
Manuel • solo_traveller • pa
4
Regular
Pros:

La ubicación

Cons:

Mi cuarto se sentía el olor a agua residual del inodoro. Era muy fuerte.

2026-10-07 • via Nuitee
A
Andrea • extended_group • es
6
Ok para Aeropuerto Albrook
Pros:

Muy bien situado para coger vuelos temprano en albrook

Cons:

El suelo estaba muy sucio, un barniz negro que ensuciaba todo y la ropa de cama estaba vieja y con manchas

2026-10-07 • via Nuitee
D
Deborah • couple • us
7
2026-09-19 • via Nuitee
C
Camilo • solo_traveller • pa
10
Pros:

El espacio, comodidad.

Cons:

Estaba todo perfecto

2026-09-18 • via Nuitee
C
Chanelle L. • family_with_children • kn
8
2026-09-17 • via Nuitee
C
Claudia Johana • extended_group • co
8
2026-09-12 • via Nuitee