Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Exceptional service
Comfortable rooms
Great location
Cons:
Cleanliness issues
Food quality concerns

Categories

Cleanliness
7.91
Some guests noted excessive dust and cleanliness issues.
Service
9.38
Many reviews highlight exceptional service and friendly staff.
Location
9.42
Guests appreciated the central location and proximity to amenities.
Room Quality
8.37
Rooms were noted to be comfy, but some described them as basic.
Amenities
8.9
Most facilities were praised, though some mentioned limited hours.
Value for Money
8.36
Mixed feelings on pricing for food and amenities.
Food and Beverage
7.91
Some guests found the food quality and breakfast offerings below expectations.
Overall Experience
9.38
Overall, guests expressed a very positive experience and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:42

Property Description

Luxurious Amenities
The Westin Brisbane offers an outdoor swimming pool, 24-hour fitness centre, and spa facilities for a truly indulgent stay.

Culinary Delights
Indulge in authentic Italian flavors at Settimo by Guy Grossi or savor international cuisine and cocktails at The Charles'. Don't forget to swim up to Nautilus Pool Bar for a refreshing drink.

Relaxing Retreat
Unwind at the Heavenly Spa by Westin with a variety of treatments including facials, massages, and therapy baths, ensuring a rejuvenating experience.

Experience luxury and relaxation in the heart of Brisbane CBD at The Westin Brisbane. Book your stay now to enjoy these exquisite offerings.

Important information:

Please note that there is a 1.95% charge when you pay with a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs AUD 60 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1537 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.9
Value for Money: 8.36
Food and Beverage: 7.91
Overall Experience: 9.38
L
Lin • family_with_children • au
9
2026-07-25 • via Nuitee
B
Belanna • solo_traveller • au
10
2026-07-25 • via Nuitee
J
Jason • couple • au
10
Perfect 👌
Pros:

What’s not to like?! Loved everything about this place and definitely would stay again

Cons:

There’s nothing we didn’t like. We loved it all 😊

2026-07-21 • via Nuitee
L
Louise • couple • au
10
Pros:

Everything was great, rooms great size and comfy bed. Staff were really helpful and accommodating. Great selection at breakfast.

Cons:

Nothing!

2026-07-19 • via Nuitee
G
Georgina • family_with_children • nz
8
Pros:

Property was great. Rooms were standard for a nice hotel. Location was close to everything in the city and easy. We paid for breakfast which was great.

2026-07-14 • via Nuitee
E
emma • couple • au
10
2026-07-13 • via Nuitee
L
LOIC • couple • nc
8
a reprendre
Pros:

tres bon petit dejeuner, copieux et varié, personne accueillant, le tout avec gentillesse dans un lieu confortable

2026-07-12 • via Nuitee
A
Artem • family_with_children • au
5
After moving to the next hotel, we got the impression that we’d been ripped off.
Pros:

Good location, close to the river ( walk distance )

Cons:

Each additional service came at an extra cost. extra bed for a child +60 parking +60 per day . After that, we went to the center of the Gold Coast; all of that was free. For the winter season, a price of $1,000 a day (including extras) is clearly excessive for this hotel.

2026-07-10 • via Nuitee
S
Sandy-Hoi Shan • extended_group • au
5
I would come back ONLY if the hotel lift up the quality of cleaning!
Pros:

The hotel is luxury and very comfortable. It's located in the heart of Brisbane CBD, easy access to a lot of attraction places, nice walk over the Southbank bridge to Parklands and restaurants. Also, surrounded with a lot of high quality cafes and restaurants. Much better than Sydney!

Cons:

Even the stay in general was comfortable and relaxing, there were quite a few things that house-keeping could've done better!
1. Room cleaning daily - waters didn't provided to the number of people stayed in the room
2. Room cleaning daily - amenities didn't refill on the daily basis either
3. Room cleaning daily - only the bed got folded nicely, tables and chair had been put back like the first day that I walked in, but I am 100% certain that there were no vacuuming done as I still see hairs around the toilet area!!!

2026-07-09 • via Nuitee
S
Sade • solo_traveller • au
8
2026-07-07 • via Nuitee
A
Ashleigh • couple • au
10
2026-07-03 • via Nuitee
R
Rebecca • couple • au
10
2026-07-03 • via Nuitee
F
Fiona • family_with_children • au
10
Very helpful staff, the pool was unbelievable, to swim at 28 degrees in winter was amazing!
Pros:

The best breakfast we've ever had - from amazing green juice, staff making a special pot of ginger and lemon tea, as well as coconut yoghurt, fresh pancakes, they had the works!!

2026-06-30 • via Nuitee
V
Vanessa • couple • au
9
Pros:

Swim up pool bar

Cons:

No spa

2026-06-29 • via Nuitee
N
Nona • family_with_children • au
9
Lovely friendly staff and after our one night stay our car was ready and waiting in a waiting area
Pros:

Location is fabulous.
We got there earlier than check in but they let us keep the car there which was really important as we had two toddlers and a place to go in the city centre.
When we got back we were able to check in earlier and all our luggage was already in the room.

Cons:

Maybe more milk and tea bags in the room but that was really minor point.

2026-06-29 • via Nuitee
C
Craig • couple • au
8
2026-06-29 • via Nuitee
R
Robert • solo_traveller • au
8
Good but not excellent
Cons:

Its always the little things. No option of instant coffee, not one biscuit to enjoy with a cuppa after a long journey on arrival. Things like that mean more than you would think.

2026-06-29 • via Nuitee
B
Britta • family_with_children • au
9
We loved it and will come again
Pros:

The pool and swim up bar was great! Also loved the breakfast buffet! Staff was exceptionally friendly

Cons:

I personally found the pillows too soft! The conditioner was empty!

2026-06-28 • via Nuitee
D
dane • solo_traveller • au
8
2026-06-28 • via Nuitee
S
Steven • couple • au
10
Pros:

Location

2026-06-27 • via Nuitee