Kai Hotel

Hotels
9 (194 reviews)
Calle Paseo Kuka , Holbox Island , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Outdoor pool
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Poor service from staff
Lack of amenities and maintenance

Categories

Cleanliness
9.31
Some reviews indicated cleanliness was satisfactory, but issues raised suggest it could improve.
Service
7.78
Several negative comments regarding service quality highlight issues with staff behavior.
Location
10
The location received consistent praise for being convenient and central.
Room Quality
8.76
Rooms noted to be comfortable but lacking certain amenities.
Amenities
8.29
Amenities were mentioned as lacking, particularly in maintenance and basic facilities.
Value for Money
8.75
While some found it expensive for the services provided, others felt it was fair given the location.
Food and Beverage
9.81
No specific mentions indicate issues; implied satisfaction.
Overall Experience
9.3
Mixed sentiments; positive location and cleanliness, but serious concerns over service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:22

Property Description

Luxurious Boutique Hotel on Holbox Island

Outdoor Pool and Free WiFi
Enjoy a relaxing swim in our outdoor pool or soak up the sun on a comfortable lounger. Stay connected with complimentary high-speed WiFi throughout the property.

Concierge Service and Tour Desk
Let us take care of your every need with our dedicated concierge service. Plan your island adventures with ease at our tour desk, ensuring you make the most of your stay.

Comfortable Rooms with Balcony Views
Unwind in our air-conditioned rooms featuring modern amenities such as flat-screen TVs and private bathrooms. Step out onto your balcony to admire picturesque pool views.

Book now for an unforgettable stay at Kai Hotel Boutique Adults Only.

Important information:

We presented problems with the electricity service and water service until August 30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9
Based on 194 reviews
Cleanliness: 9.31
Service: 7.78
Location: 10
Room Quality: 8.76
Amenities: 8.29
Value for Money: 8.75
Food and Beverage: 9.81
Overall Experience: 9.3
J
Jose • couple • mx
5
Pros:

Ubicacion

Cons:

Condiciones de la habitación, amenidades, alberca, puerta de entrada rota,

2026-07-06 • via Nuitee
H
Hattie • couple • gb
8
Good location, nice and clean, amazing aircon.
Pros:

Amazing location, right in the centre and close to the ferry too. Super new and clean room, and a lovely balcony! The pool was also clean and nice for a dip to cool down.

We also appreciated a fridge in the room to keep water cool.

Cons:

The shower didn’t go hot, just Luke warm and was warm enough. Also only get one toilet roll, so had to ask for another which is fine (but maybe not in an emergency situation lol).

2026-06-30 • via Nuitee
M
Mayo Salinas • solo_traveller • mx
8
2026-06-29 • via Nuitee
T
Tamara • solo_traveller • gb
10
Pros:

Todo

2026-06-29 • via Nuitee
D
david • solo_traveller • cl
6
Casi me cambio de hotel
Pros:

La cama

Cons:

Las fotos de alojamiento son de hace muchos años. Seguramente de cuando inauguró. Hoy la realidad es distinta. No es lo que se
Muestra, ofrece y dice. Ojo con este alojamiento .

2026-06-27 • via Nuitee
M
Marce • extended_group • mx
10
Alojamiento agradable y recomendable.
Pros:

Las habitaciones muy limpias, la alberca también. El personal muy amable.

Cons:

Todo bien, sólo encontramos unos pequeños alacranes.

2026-06-21 • via Nuitee
N
Niki • solo_traveller • gr
3
2026-05-30 • via Nuitee
J
Jose Apolinar • solo_traveller • mx
6
Pros:

El precio y la ubicación

Cons:

El personal muy nefasto. Nada de amables, muy cortantes

2026-05-29 • via Nuitee
A
Anna • solo_traveller • de
7
Pros:

Die Zimmer sind gut, Personal ist freundlich. der Pool ist sehr sauber und erfrischend. Leider gibt es keine Stühle am Pool. Die Pflegeprodukte (Seife und Shampoo) sollten besser riechen. Kleiner Kühlschrank ist vorhanden. Dieser ist jedoch sehr in die Jahre gekommen und sollte ausgetauscht werden.

2026-05-26 • via Nuitee
A
Agata Luc • couple • ie
3
Ongoing construction
Pros:

Location

Cons:

Ongoing construction, causing noise, dirt and inability to relax in the room and at the pool during the day and evening time. The room we were given was directly above the area that was worked on. Only used pool once as the water wasn't clean and there were construction workers working directly next to it. After 2nd night receptionist said our room will be cleaned but that never happened. If not for the fact we were there for 3 nights only, we would have definitely moved to a different place.

2026-05-26 • via Nuitee
T
TOM OTHMANE • solo_traveller • fr
9
2026-05-23 • via Nuitee
N
Nadia • solo_traveller • us
10
Pros:

Todo estaba muy bien
Amabilidad
Buena ubicación muy limpio
Habitaciones amplias

Cons:

Cama un poco dura

2026-05-22 • via Nuitee
B
Brenda • solo_traveller • ie
10
2026-05-11 • via Nuitee
L
Lara • extended_group • de
8
2026-05-04 • via Nuitee
J
Josafat • couple • mx
8
2026-05-04 • via Nuitee
P
Patrick • extended_group • fr
10
2026-04-28 • via Nuitee
S
Sophie • couple • fr
8
Pros:

Tout était très bien au niveau de la chambre
Le petit déjeuner était correct

2026-04-22 • via Nuitee
M
Maelle • couple • fr
9
Pros:

Très bien situé dans Holbox, piscine bien rafraîchissante. Chambre propre.

2026-04-11 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Muy bonito y cómodo
Pros:

Me gustó q todo muy limpio y todo el personal muy amable

2026-04-10 • via Nuitee
W
Wiktor • couple • ca
5
Pobyt w porządku, lokazlicja ok. Brak internetu w pokoju, przykry zapach z AC spowodował, że nie można było uruchomić j
Pros:

Lokalizacja

Cons:

Brak internetu, przykry zapach z AC, brak dodatkowego ręcznika do rąk

2026-04-08 • via Nuitee