Paid
Children allowed

Facilities

Parking
Heating
Family rooms
Laundry
Express check-in/check-out
Airport shuttle
Soundproof rooms
Ironing service
Dry cleaning
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient location
Clean rooms
Cons:
Lack of staff
Cleanliness issues

Categories

Cleanliness
3.79
There were issues reported with cleanliness, including rotting wood and cockroaches.
Service
6.27
Service was lacking as many reviews mentioned lack of staff presence.
Location
7.81
Guests highlighted the convenient location near the airport and public transport.
Room Quality
4.75
Mixed reviews on room quality, with comments about noise and comfort.
Amenities
5.79
Some basic amenities were available, but additional charges and deposits were problematic.
Value for Money
6.75
Some guests feel the property offers decent value despite the issues.
Food and Beverage
5.5
Food and beverage services were not mentioned in reviews.
Overall Experience
4.96
Overall experiences vary widely; many stated they would not recommend due to service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:12

Property Description

Convenient Location
Located just a short distance from Hounslow West and Osterley Park, The Close Airport in Harmondsworth offers a comfortable stay with easy access to key attractions.

Homely Amenities
Enjoy the convenience of free private parking, a shared kitchen, and complimentary WiFi during your stay. Relax in the cozy seating area and take in the garden views from the patio in selected units.

Family-Friendly Accommodation
With family rooms available, this homestay provides a welcoming environment for guests of all ages. Bed linen, towels, and a kettle are provided in all units for a hassle-free experience.

Experience a pleasant stay near London Heathrow and make use of the paid airport shuttle service. Book your stay at The Close Airport now!

Important information:

Please note that this property can only accommodate children aged 5 years and older.

Telephone assistance is available from 08:00 to 22:00, outside this time please send an email or message.

Free parking is based on availability and must be booked directly with the property who will send a parking confirmation if available.

Guests are required to provide a government-issued photo ID of all the guests in the reservation before arrival.

Please note that this property does not accept name changes to the booking.This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 1125 reviews
Cleanliness: 3.79
Service: 6.27
Location: 7.81
Room Quality: 4.75
Amenities: 5.79
Value for Money: 6.75
Food and Beverage: 5.5
Overall Experience: 4.96
P
Prince • solo_traveller • gb
10
2026-09-17 • via Nuitee
O
Oluchi • solo_traveller • gb
6
Not ok
Pros:

No TV

Cons:

No TV

2026-09-14 • via Nuitee
D
Daniel • extended_group • gb
1
Stay away from this property, it is falsely advertised and should be removed from booking.com
Pros:

Nothing

Cons:

Where to start, I was told on my booking.com app that there would be no extra charges, this wasn’t true as the property asked for a £50 deposit on the day of check in. I was texted from a number that has been flagged as being related to scams. Upon arrival there was no support since they were demanding a deposit which we were unwilling to pay due to the shadiness of the entire thing. The property was advertised as having private facilities, which we found to be untrue, all bathrooms and showers were communal.

2026-09-11 • via Nuitee
G
gaspare • family_with_children • it
8
2026-09-06 • via Nuitee
T
Tsegaye • solo_traveller • gb
3
2026-09-06 • via Nuitee
A
Abdillah • solo_traveller • be
7
Pros:

The location,I have been in the property more than 3 times.safe and quiet and enough parking.

Cons:

The room need more cleaning,pillow are no longer white but good colour it’s mean the red to wash them pillows not only changed the pillowcases!! And room more dusting clean needed!! The rest are perfect 👍.good communication with stuff and friendly service😊.

2026-09-03 • via Nuitee
C
christopher • solo_traveller • gb
1
Dirty and made me sick
Pros:

Location good

Cons:

I walked into the room and there was a really bad smell. I messaged the staff to let the cleaners know to clean the oven. The next day I saw the cleaner she was not informed of the oven cleaning, even though the management said they would mention to them. She opened the oven to discover pieces of rotten chicken and flies. I was sick!

2026-09-02 • via Nuitee
M
Milena • solo_traveller • gb
1
Cons:

What a bad experience. I booked two rooms; the entry code was incorrect, and the downstairs bathroom had hair everywhere, insects, and was generally dirty. There was no iron or fan, and it was very hot. I’ve stayed in other places, but I wouldn't recommend this one; you wash your hands with the tiny amount of liquid soap provided, and they expect you to use that same soap to shower. I messaged the property, and they said it was the only soap they had. I simply DO NOT RECOMMEND it.

2026-08-31 • via Nuitee
F
fathimath shaneeja • solo_traveller • gb
9
2026-08-25 • via Nuitee
F
Florentina • extended_group • gb
7
Bună, sejurul nostru a fost doar de câteva ore înainte de următorul zbor
Pros:

E o locație liniștită și curată:)

2026-08-23 • via Nuitee
E
Edna • solo_traveller • gb
10
2026-08-17 • via Nuitee
A
Ashley • solo_traveller • bb
1
Do not book this place.
Pros:

It was close to the airport.

Cons:

I didn't like the place because I never got on the inside.
I went there 10:45pm, rang the doorbell and knocked several times, nobody answered until 15 mins later.
It was another guest that was staying there. The owners weren't present at the place.
When I called to get the key for my room the only way I could get it is if I paid a £50 deposit which was not stated until after I called the owner. They sent me the link to pay the deposit AFTER the check in time was closed.
I didn't have anywhere else to go so I slept outside and wasn't given a refund.
This is unacceptable. Waste of money and I want a refund for this horrible experience.

2026-08-16 • via Nuitee
H
Harsh • solo_traveller • in
7
2026-08-07 • via Nuitee
K
kevjee • solo_traveller • mu
5
2026-07-22 • via Nuitee
M
meshram • solo_traveller • ie
5
2026-07-17 • via Nuitee
M
Mark (Derby) • extended_group • gb
6
It's ok.
Pros:

The room was clean. But there was no air conditioning, fan, only window being open. It was like a sweat box.

Cons:

The separate toilet and bathroom.

2026-07-16 • via Nuitee
F
Fernandes • extended_group • gb
8
Great place
Pros:

The place was spacious and close to the location we needed. Great value for money

Cons:

Spacious and comfortable

2026-07-13 • via Nuitee
J
johannes • solo_traveller • no
3
2026-07-11 • via Nuitee
G
Gagandeep • solo_traveller • gb
4
2026-07-10 • via Nuitee
M
Marah • couple • om
1
Cons:

I was unable to stay because the host did not respond when I arrived, and I had to wait for a long time with no alternative contact number available. The host also requested an unexpected security deposit that was not disclosed in the booking details.

2026-07-05 • via Nuitee