Collective Retreats Governors Island

The retreat seemed understaffed. Check in had a line at 4pm, as much of the staff gets tapped to chauffer guests short distances via golf cart, leaving the front desk sparsely attended. We were staying in one of the furthest tents, still only a 3 minute walk.

Additionally, the complimentary breakfast only had one attendant (we only attended for 1 morning) and they seemed to be hustling to keep the stations stocked (pastries, yogurt, granola, chopped fruit, coffee, juice). For the price, the lack of staff to ensure great service seemed off for a luxury stay- even with the glamping conceit.

Reservation was mixed up and had to move to another room after first day. Loud, late night music from Brooklyn or NJ was unexpected. Restaurant was good, not great. Spouse waited for coffee to be made for him but it was taken by other guests and staff didn’t say anything.

While Some staff were really kind and special and lovely, others were very rude and dismissive and I felt the vibe like I was being low key hated on by them, and one staff member just seemed extremely flustered And overworked and I felt bad for her.

Also it’s true about the party boats it’s an insane rave on the water around 4am and it’s thumping so loud the earplugs are useless. Next time I’m brining my anti sore headphones. I don’t fault the property for this there’s nothing they can do but yes they should disclose this issue

The restaurant used to be amazing and now it’s pretty good but not the same. The breakfast was kinda sad considering the price point you expect more the chef seemed completely uninterested in cooking and I had to ask him multiple times to make more hard boiled eggs and coffee. They should have more staff and better options with the breakfast cuz you are pretty much stuck there with that as the only option and it’s just not really up to the luxury standard they put out

The staff were a bit lost/clueless when we first got there. This absolutely is a retreat, so be aware of that when booking. No WiFi, a truly unplugged experience.

Apparently, new management took over the property from Hyatt less than a month ago, and this stay was a logistical mess. Although I initially booked for Apr 26 - Apr 27, I was informed by phone on Apr 20 that the opening was delayed and that my stay would be cancelled. I was given the chance to rebook for the same price for May 2 - May 3, which was the date I eventually stayed. However, despite promising to email me my new reservation details, I never received any. I eventually obtained confirmation of my new reservation through Booking.com's messaging system, only 2 days before the stay, and was able to confirm the reservation by calling in. This led to lots of uncertainty in planning, and I was fortunate to have flexible plans. While the on-site staff was accommodating, and I empathize with the situation, it seems that they are understaffed, and I can not recommend staying here until the logistics have been ironed out.

As for the stay itself, the weather was rather chilly, and we were cold during breakfast and dinner (although the dinner staff kindly provided us with blankets upon request). The private bathroom isn't entirely connected to the main tent, so the cold air seeps in. The remote control for the ceiling light also turned off one of the bedside lamps (and its charging ports), which was unfortunate. "Continental breakfast" was rather disappointing, with no one manning the kitchen -- it consisted of some cold chocolate croissants and Greek yogurt. Wind sounds were rather loud at night, with various other sounds such as fireworks and boat music, although earplugs were provided.

The team was so nice, but there was a lot of misinformation. One staff member said we had to get the water ourselves, next staff member packed our ice box with water. We were told coffee was available all day, and then it wasn't. We came to dinner 5 minutes late after waiting for a very late golf cart pick up at the spa, and they refused to give us dinner, even though it's the only spot on the island to eat dinner. There was no compassion; we even asked for bread, and they made it seem like we were so wrong for even asking. The bartender continued the same vibe, unfortunately. It would be nice if there were some alternatives and clear supportive communication around it all. Made a great trip, but feel not so great on our last night. We saw the next day that the concierge had a fridge with oatmeal, and no one even mentioned that. Very unfortunate at the level of cost this trip is, it should be top-notch concierge communication. Also, it would have been nice to know ahead of time that loud party boats keep you up until 2 AM in the morning, which would have made different choices in booking if that information had been shared.

El personal de admisión

N/A

- it was impossible to switch from the bath tub to the shower.
- the AC didn’t react to the remote
- no slippers in the room
- bath tub was dirty
With everything said it was low cost value performance even for being unique place in NYC

Uns wurde nicht vorab klar kommuniziert, dass wir zusätzlich 50 Dollar für einen ca. 2 Stunden früheres Einchecken bezahlen müssen. In der Visacard-Abrechnung war der Bezug zum Retreat nicht zu erkennen, so dass wir eingangs an einen Kartenbetrug glaubten. Es hat dann noch ein länger währenden Nachrichtenaustausch über die Booking.com Plattform gegeben, wobei mehrfach behauptet wurde, dass die Nebenkostenabrechnung per E-Mail an mich verschickt worden sei. Nicht schön und nur formal kundenorientiert

я забронировал эти апартаменты увидев красивую картинку. так как в Нью Йорке я в первые. я прочитал все внимательно. в описании написано что можно добраться на автомобиле что не соответствует действительности. апартаменты находятся на острове на который можно только доплыть. последний паром отправляется в 10 вечера, что не указано в описании. я поехал на станцию паром в течении часа , узнал всю эту информацию и захотел отменить бронирование. на что мне ответили что снимут 100% стоимости. на письма и звонки они больше не отвечали. мошейники , никому не советую

I booked on a Friday specifically to avoid the construction noise I experienced when I stayed the month before but construction started even earlier on that Saturday morning and the entire hotel was woken up at 6:30am but the loudest possible banging - it lasted well over 90 min. And then I went to take a shower and there was no hot water, bc of course the entire camp went to the showers at the same time bc we were woken up at the same time. It was a miserable morning.