Tru By Hilton Albany Crossgates Mall

Hotels
•
Tru by Hilton
8.4 (711 reviews)
1651 Western Avenue, Albany, New York, 12203 , Albany , US
+1 518-704-4040

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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly Staff
Great Breakfast
Convenient Location
Cons:
Thin Walls
Expensive for Amenities
Limited Room Storage

Categories

Cleanliness
8.79
Clean and well-maintained as mentioned in several reviews.
Service
9.26
Staff were consistently described as friendly and helpful.
Location
9.3
Conveniently located near Crossgates Mall, a highlight in the reviews.
Room Quality
7.75
Some concerns about thin walls and lack of furniture/storage.
Amenities
7.28
Minimalist offerings, with guests highlighting missing amenities.
Value for Money
7.24
Considered expensive for the amenities provided, as noted by several guests.
Food and Beverage
8.79
Breakfast options were praised for variety and quality.
Overall Experience
8.76
Generally positive experiences, with minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 11:13

Property Description

Experience the perfect blend of comfort and convenience at Tru By Hilton Albany Crossgates Mall, just moments away from premier shopping and local attractions.

Recreation and Relaxation
Unwind in our inviting indoor pool or stay active in our fully equipped fitness center. Enjoy the warmth of our lobby fireplace, creating a cozy atmosphere for relaxation after a day of exploring.

Exceptional Dining Options
Start your day right with a complimentary buffet breakfast, and grab a quick bite from our snack bar/deli. Join fellow guests at our welcoming reception on select days for delightful mingling.

Smart Guestrooms
Choose from 96 well-appointed rooms featuring Smart televisions, microwaves, and complimentary internet access. Each room includes modern conveniences like hairdryers, irons, and blackout curtains for your comfort.

Your stylish getaway awaits—book your stay today!

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALB

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.4
Based on 711 reviews
Cleanliness: 8.79
Service: 9.26
Location: 9.3
Room Quality: 7.75
Amenities: 7.28
Value for Money: 7.24
Food and Beverage: 8.79
Overall Experience: 8.76
S
sofia • couple • us
9
Great
Pros:

Just great

2026-07-20 • via Nuitee
N
Nelson • couple • us
8
2026-07-16 • via Nuitee
J
Janet • solo_traveller • us
10
Comfortable room convenient to landmarks. Excellent breakfast. Great workout room.
Pros:

Room was quiet and comfortable. Great workout facility and open 24 hours/day with your cardkey. The breakfast was excellent with liberal hours. WiFi consistent. Access to the University and the airport was very convenient. Although I didn't avail myself of this feature, they have Wed evening happy hour.

Cons:

The nightstand was this flimsy plastic stand. The light switch to turn off the light at night was in an awkward position. The towels are a bit on the thin side.

2026-07-16 • via Nuitee
F
Farrah • solo_traveller • us
5
It was fine. It served the purpose for my business travel - close to our Albany offices.
Pros:

The room had flooring instead of carpet, and was fairly new.

Cons:

I had a 2-night stay and my bed was not made.

2026-07-16 • via Nuitee
A
Alvaro Gutierrez • couple • us
6
2026-07-15 • via Nuitee
V
VANDA • solo_traveller • ca
10
Great hotel….nothing else to say
Pros:

Great location, great breakfast, front desk great service

Cons:

AC too cold in here hallways, hallways & elevators could have been cleaner,

2026-07-14 • via Nuitee
J
Janice • couple • us
9
2026-07-13 • via Nuitee
J
Judith • family_with_children • us
10
Pros:

Good.

Cons:

Breakfast until 10 am

2026-07-12 • via Nuitee
R
Robin • solo_traveller • us
10
2026-07-12 • via Nuitee
M
Megan • couple • us
10
2026-07-07 • via Nuitee
J
Jacalyn • couple • us
10
With the exception of the screaming children my stay was gr
Pros:

They gluten free items at breakfast. That was great!

Cons:

I did not appreciate the children running and screaming by my room when I was trying to sleep. ☹️at.

2026-07-06 • via Nuitee
G
Gianluca • solo_traveller • it
9
A pleasant stay on the whole
Pros:

Comfortable and clean

Cons:

The Wi-Fi wasn’t great

2026-07-06 • via Nuitee
J
Janet • solo_traveller • us
9
Pros:

I love the pool and the modern design.

2026-06-30 • via Nuitee
D
Debi • family_with_children • us
8
2026-06-27 • via Nuitee
L
Lykeisha • couple • us
9
Claen, comfortable and convient location
Pros:

Clean

Cons:

It was great!

2026-06-24 • via Nuitee
M
Marc • solo_traveller • us
10
2026-06-23 • via Nuitee
S
Shantae • solo_traveller • us
10
Pros:

Everything was great

2026-06-23 • via Nuitee
D
Dandan • couple • us
8
2026-06-19 • via Nuitee
A
Aileen Hamerton • solo_traveller • gb
8
2026-06-19 • via Nuitee
P
Puding • solo_traveller • us
5
Pros:

Location

Cons:

Wasn't very clean, sheets were stained.

2026-06-17 • via Nuitee