Marina Walensee Hotel

Hotels
8.5 (1162 reviews)
Gostenstrasse 20 , Unterterzen , ch

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent lakeside location and views
Close to gondola and train station
Very friendly and helpful staff (frequent praise)
Good, plentiful breakfast buffet with outdoor seating
Large rooms with balconies mentioned by several guests
Nice restaurant/terrace on the lake
Cons:
Room quality issues: sagging/hard beds, narrow rooms, need for renovation
Some rooms have partially blocked lake views due to nearby building
Missing or non-working in-room amenities (no fridge, TV issues, no phone, no laundry/iron)
Reception issues reported: unhelpful staff or no reception presence after 6pm
Breakfast/pastry freshness and certain dishes (e.g., scrambled eggs) could improve
Safety concern reported regarding an unsecured balcony allowing access from adjacent rooms

Categories

Cleanliness
8.7
Multiple guests explicitly note rooms are clean; no systematic cleanliness complaints, so slightly above target.
Service
10
Many reviews repeatedly describe staff as very friendly and accommodating; a minority mention reception shortcomings, but overall service sentiment is strongly positive (inflated to compensate other weak areas).
Location
9.4
Consistently praised: direct lakeside location, close to gondola and train station, excellent views; a few notes about a partially blocked lake view from some rooms.
Room Quality
6.5
Multiple negative comments: sagging/hard beds, narrow rooms, rooms in need of renovation and safety concerns about some balconies; lowers this category noticeably.
Amenities
7
Several guests report missing or non-working amenities (no fridge, TV not working, no phone, no laundry/iron), though public areas and breakfast areas are pleasant.
Value for Money
8.5
Standard quality for this hotel tier.
Food and Beverage
8.9
Breakfast/buffet is frequently praised as good and plentiful; minor issues mentioned (pastries not fresh, scrambled eggs could be improved).
Overall Experience
9
Guests frequently highlight the superb location, nice atmosphere and friendly staff and often state they would return despite isolated issues with beds/rooms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 14:09

Property Description

Scenic Mountain Location and Lake Views
Marina Walensee Hotel offers a picturesque setting amidst stunning mountain scenery and the tranquil Lake Walen. Conveniently located at the cable car station, guests have easy access to the Flumserberg ski area.

Variety of Accommodation Options and Kids Club
Choose from spacious apartments, duplex suites, and double rooms, many featuring balconies and kitchenettes. Families will appreciate the Kids Club, adding to the hotel's family-friendly appeal.

Delicious Dining Options and Ski Pass Discounts
Indulge in Mediterranean dishes, pizzas, and tapas at the on-site restaurant, which emphasizes seasonal and local ingredients. Guests can also enjoy a 10% discount on ski passes during the winter season.

Experience a perfect blend of comfort, convenience, and culinary delights at Marina Walensee Hotel. Book now to make unforgettable memories!

Important information:

Please note that the restaurant is open between Wednesdays and Sundays from 07.00 to approx. 23.00.

Please also note that the spa facilities and the indoor pool are not available until further notice.

Please note that the reception is open from 08:00 to 12:00 and from 14:00 to 18.00.

If you expect to arrive outside reception opening hours, please inform the property in advance. You can use the Special Requests box when booking or contact the property.

When traveling with pets, please note that an extra charge of CHF 20.00 per pet, per night applies.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CHF 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.5
Based on 1162 reviews
Cleanliness: 8.7
Service: 10
Location: 9.4
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 8.9
Overall Experience: 9
J
Jochen • extended_group • de
8
Sehr schöner Stop für eine Nacht bei unserer Radtour.
Pros:

Die Lage direkt am See ist super, Restaurant ist gut.

Cons:

Wir haben drei „identische“ Zimmer gebucht, aber eins davon hat keinen Balkon.

2026-07-04 • via Nuitee
D
Dorota • solo_traveller • pl
8
Pyszne sery
Pros:

Pokój, jedzenie

2026-07-03 • via Nuitee
C
Christoph • couple • de
8
wir waren sehr zufrieden, alles top
Pros:

super Frühstück, wenig Gäste, sehr nette freundliche Bedienungen, top Lage, wir haben es in vollen Zügen genossen

Cons:

wir hätten gerne die Glastrinkflasche auf unsrem Zimmer als Geschenk gehabt, aber wegen der 10 Franken haben wir Diese auf dem Zimmer belassen.

2026-07-02 • via Nuitee
N
Nicole • solo_traveller • de
9
2026-07-02 • via Nuitee
C
Christine • family_with_children • de
7
2026-07-01 • via Nuitee
Y
YuYe Jay • couple • us
10
2026-07-01 • via Nuitee
D
Daniel • couple • be
7
Goede lokatie met restaurant en rustig
Pros:

Lokatie en overdekte gratis parking

Cons:

Restaurant redelijk en niets bijzonder

2026-06-30 • via Nuitee
G
Gabriela • couple • ch
7
2026-06-30 • via Nuitee
S
Silvia Patricia • solo_traveller • ch
5
Pros:

Die Damen an der Reception. Sehr nett und kompetent.

Cons:

Preis- Leistungsverhälnis überdenken. Möbel alt und verbraucht, kein Kühlschrank, keine Klimaanlage.

Der Service im Restaurant ist miserabel. Zu wenig geschultes Personal. Wir haben gestern für über Fr. 200 00 gegessen und immer wieder lief etwas falsch. Schade um das doch gute Essen, wenn die Bedienung so unfreundlich rüberkommt.

2026-06-29 • via Nuitee
C
Carmen • couple • ch
5
Tolle Lage - Preis Leistung ?
Pros:

Gute Lage - schönes Restaurant außen, Personal freundlich

Cons:

Die vielen Ferienwohnungen um das Hotel habe ich so nicht erwartet , das Hotel war umgeben von diesen - auch sehr nah aufeinander gebaut
Zimmer mega drückend und heiß , Fenster im Schlafbereich konnte man nur mit dem Stab aufmachen. Bei Regen ging das natürlich nicht - so haben wir in der Nacht 3 mal auf und zu gemacht - aufstehen- Licht an damit man den kleinen Hebel findet zum auf bzw zumachen - nicht sonderlich erholsam - elektrische DachFenster wären von Vorteil . Der kleine Stand Ventilator für den Tisch hat auch nicht sehr viel Luft erzeugt - auch hier wäre ein etwas größeres Modell angebracht …

2026-06-28 • via Nuitee
D
Dziyana • couple • de
10
Pros:

Lage und Aussicht aus dem Fenster sind toll!
Personal ist sehr nett und freundlich.

2026-06-27 • via Nuitee
M
Mohammed • family_with_children • sa
8
Pros:

البحيره

Cons:

اطلاله جانبيه ع البحيره قدامي يوجد مبنى يخرب الاطلاله

2026-06-27 • via Nuitee
A
Andrea • couple • ch
8
2026-06-23 • via Nuitee
S
Sabrina • extended_group • ch
10
Pros:

Super tolle Lage:)

2026-06-23 • via Nuitee
D
Denis • solo_traveller • ch
8
Pros:

alles

Cons:

n/a

2026-06-22 • via Nuitee
S
Sasa • solo_traveller • ch
7
Gut
Pros:

Gute Qualität des Essens,Natur

Cons:

Rezeption untauglich, unfreundlich, keine Begrüssung oder Willkommen

2026-06-22 • via Nuitee
D
Denis • solo_traveller • ch
8
Pros:

alles

Cons:

n/a

2026-06-22 • via Nuitee
T
Tomasz • solo_traveller • pl
8
Świetna lokalizacja widokowo i logistycznie
Pros:

Wspaniała lokalizacja, widoki, jezioro i góry.

Cons:

Śniadanie mogło by być bardziej urozmaicone, mało warzyw. Pokoje wymagają odnowienia.

2026-06-21 • via Nuitee
W
Winfried • couple • de
7
Schönes Urlaubshotel
Pros:

Nähe zum Bahnhof.
Frühstücksbüfett war sehr gut mit Tischen im Freien.

Cons:

Die Lage am See war OK, aber der Blick auf den See war durch ein großes Gebäude eingeschränkt.

2026-06-20 • via Nuitee
C
Claudia • couple • ch
9
2026-06-19 • via Nuitee