Hotel Les Neus

Hotels
7.6 (1793 reviews)
Comptes de Foix, 2 , Andorra la Vella , ad

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Hiking
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Good value for the price
Friendly staff
Cons:
Cleanliness issues
Room space and bugs

Categories

Cleanliness
6.24
Several comments mention issues with cleanliness and bugs.
Service
8.21
Friendly staff noted, but some mentioned a lack of helpfulness.
Location
8.75
Ideal location mentioned positively several times.
Room Quality
6.7
Some positive remarks but also complaints about space and comfort.
Amenities
7.23
Basic amenities mentioned; average quality expected.
Value for Money
8.69
Considered reasonable for the price in multiple reviews.
Food and Beverage
7.24
Breakfast was noted as copious but some issues with quality.
Overall Experience
7.71
Mixed experiences noted; generally positive but with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 23:16

Property Description

Ski-in, Ski-out Hotel in Andorra's Pas de la Casa

Slope-side Convenience: Located just 200 meters from the Granvalira ski slopes, Les Neus offers functional rooms with ski lockers, making it the perfect choice for ski enthusiasts looking for convenience.

Culinary Delights: Indulge in a variety of dining options at Les Neus, from a buffet breakfast to buffet dinners at the on-site restaurant. For a taste of Italy, head to the café-restaurant serving fresh pasta and packed lunches, all included in the all-inclusive rate.

Explore the Surroundings: Situated on the French border, Pas de la Casa provides easy access to Andorra La Vella, just 30 km away. Take advantage of the hotel's tour desk to discover more about the surrounding area and make the most of your stay at Les Neus.

Book your ski getaway at Les Neus now!

Important information:

Please note the following times apply for guests with an all inclusive rate

The restaurant is open from
07:00 to 9:30
11:30 to 14:30
19:00 to 21:00

The snack bar is open from 09:30 to 19:00

It is forbidden to take food outside from the restaurant or the snack bar.
All drinks and food are included both in the restaurant and the snack bar.

Please note that the hotel offers an all inclusive rate with drinks and food.

The accommodation will charge in advance to the card provided during the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for € 15 per person per night when using an existing bed.
    Children from 2 years old to 3 years old stay for € 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.6
Based on 1793 reviews
Cleanliness: 6.24
Service: 8.21
Location: 8.75
Room Quality: 6.7
Amenities: 7.23
Value for Money: 8.69
Food and Beverage: 7.24
Overall Experience: 7.71
N
Nicole • solo_traveller • fr
4
Plus pour nous
Pros:

Personnel très gentil

Cons:

N est pas du tout adapté aux personnes handicapées

2026-07-25 • via Nuitee
Y
Younes • couple • fr
10
Génial ! 😄
Pros:

La gentillesse du personnel et la propreté des chambres

Cons:

la connexion internet un peu lente 😃

2026-07-25 • via Nuitee
J
jenifer • solo_traveller • nc
8
Pros:

L'emplacement est très bien. Excellent rapport qualité prix

2026-07-24 • via Nuitee
V
Vincent • couple • fr
10
Très fonctionnel
Pros:

L’emplacement

Cons:

Tout était bien

2026-07-24 • via Nuitee
S
Sylvie • couple • fr
9
Pros:

Bonne situation, confortable, très propre et personnel sympathique.

Cons:

Rien

2026-07-23 • via Nuitee
B
Bernard • couple • fr
10
Excellent séjour. La dame de l’accueil très avenante
Pros:

Très bon accueil à l’arrivée. Super emplacement.

2026-07-23 • via Nuitee
M
Magali • extended_group • fr
10
Nous avons passé un très bon séjour !
Pros:

Les chambres sont propres et assez grandes. En plein centre du Pas de la case, les chambres sont silencieuses. Le prix est très correct. Le personnel est très sympa et à l'écoute. Je recommande !!

Cons:

Rien !

2026-07-23 • via Nuitee
M
michel • couple • fr
9
Pros:

Son prix

Cons:

Parking

2026-07-22 • via Nuitee
A
Alexis • family_with_children • fr
8
Bien pour une nuit
Pros:

Bon emplacement les chambre sont propre

Cons:

L’entrée de l’hôtel un peut étroite mal isolée on entend les chambre voisine

2026-07-21 • via Nuitee
L
Laurence • solo_traveller • fr
8
Pros:

Très bon accueil, très sympathique. Rien à dire sur la chambre, c'était très bien.

2026-07-21 • via Nuitee
A
Alain • solo_traveller • fr
10
Excellent séjour
Pros:

Plein centre de la station vue dégagée de la chambre sur les montagnes et le centre-ville

Cons:

Marches pour accéder à l hôtel

2026-07-21 • via Nuitee
F
frerebeau • solo_traveller • fr
8
2026-07-21 • via Nuitee
M
Maria magdalena • couple • es
8
2026-07-21 • via Nuitee
S
SYLVIE • couple • fr
7
BON SEJOUR MALGRES QUE JE N AI PAS EU LA CHAMBRE QUE J AVAIS VU SUR BOOKING. UN PEU DECU.
Pros:

LIT CONFORTABLE ET PROPRETE DE LA CHAMBRE. PERSONNEL DE LA RECEPTION AGREABLE.

Cons:

CHAMBRE TROP PETITE. PETITE BAIGNOIRE DOUCHE . LA POIGNEE DE LA FENETRE CASSEE. JE M ATTENDAIS A UNE CHAMBRE PLUS GRANDE ET AVEC UNE DOUCHE MAIS SUREMENT PAS LE MEME TARIF.

2026-07-20 • via Nuitee
J
Jorge Hernan • solo_traveller • es
10
2026-07-19 • via Nuitee
Z
Zohreh • couple • nl
3
Pros:

Price

Cons:

It wasn’t clean, it was smelly, small

2026-07-19 • via Nuitee
M
Marine • family_with_children • fr
6
2026-07-18 • via Nuitee
D
Dani • family_with_children • es
3
ESTANCIA PÉSIMA.
Pros:

La ubicación.

Cons:

Las escaleras para acceder al alojamiento, la habitación de la buhardilla “401” pésima, parece una ratonera,huele mal a las tuberías del baño,y por la noche hace un mucha calor de todo el día, entra mucha luz por debajo de la puerta, el estor “cortina “ es de cuando inauguraron el hotel.
Cuando se usa el ascensor hasta la madrugada se escucha unos ruidos fuertes de golpes secos del mecanismo.
UN DESASTRE DE ESTANCIA. NO LO RECOMIENDO PARA NADA, las fotos engañan

2026-07-18 • via Nuitee
L
Letitia • solo_traveller • be
10
Pros:

La femme de ménage été super gentil la chambre top

Cons:

La dame a la réception très désagréable

2026-07-16 • via Nuitee
L
Letitia • solo_traveller • be
10
Pros:

La jeune fille de ménage super gentil

Cons:

La dame de la réception super désagréable

2026-07-16 • via Nuitee