Ivy Bush Royal Hotel by Compass Hospitality

Hotels
•
Compass Hospitality
7.4 (2271 reviews)
Spilman Street , Carmarthen , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and comfortable
Great breakfast variety
Polite and helpful staff
Cons:
Issues with room cleanliness
Uncomfortable beds
Cold room temperatures

Categories

Cleanliness
6.44
Several reviews indicated issues with cleanliness, such as visible mould and dirty curtains.
Service
8.41
Staff received praise for being accommodating and helpful.
Location
7.95
Location was frequently noted as convenient and central.
Room Quality
6.9
Some rooms were described as nice, while others faced issues such as cold temperatures.
Amenities
7.43
Amenities were mentioned positively regarding the bar area and lounge.
Value for Money
6.89
Value was viewed as fair for the stay duration, despite some issues.
Food and Beverage
7.44
Breakfast had positive feedback, but also negative comments about dinner quality.
Overall Experience
7.71
General sentiment was positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:45

Property Description

Luxurious Accommodation
The Ivy Bush Royal offers 81 beautifully furnished bedrooms, including family rooms, executive rooms, and a two-room suite, providing comfort and style for all guests.

Blend of Old World Charm and Modern Facilities
Fully refurbished and modernised, this hotel seamlessly combines its historic charm with contemporary amenities, ensuring a unique and comfortable stay for every guest.

Ideal Location for Business and Leisure
Located at the gateway to West Wales, The Ivy Bush Royal welcomes both business and leisure travellers, offering a perfect blend of style and convenience for a memorable stay.

To experience the perfect blend of old-world charm and modern comfort, book your stay at The Ivy Bush Royal today!

Important information:

Please note that bookings of 5 to 9 rooms or stays of 28 nights or more require a 10% non-refundable, non-transferable deposit charged at the time of booking.

Please note that bookings of 10 rooms or more require a 20% non-refundable, non-transferable deposit charged at the time of booking.

Please note that children are not allowed to share beds.

When booking for 28 nights or more, different policies and additional supplements will apply.

Please note that a maximum of 2 dogs is allowed per room.

When travelling with pets, please note that an extra charge of GBP 20 per pet, per maximum stay of 4 days, applies.

Please inform the property at least 1 day in advance of your stay/ if you plan to bring a pet.

Please note that pets are only allowed in the guest rooms and designated outdoor areas.

All pets staying at this property must have received a flea treatment before check-in.

Please note that pets are not permitted in the public bar or restaurant, except guide dogs.

Owners are responsible for supervising pets at all times.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2271 reviews
Cleanliness: 6.44
Service: 8.41
Location: 7.95
Room Quality: 6.9
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 7.44
Overall Experience: 7.71
L
Leah • solo_traveller • gb
6
2026-09-18 • via Nuitee
G
gerald • solo_traveller • gb
8
Good location
Pros:

Good location, well appointed room, helpfully staff, excellent food menu,

Cons:

I messaged hotel when booking that my wife used a wheelchair, i don't think the
choice of room given in the basement was really suitable, it was difficult to get in and out of the small lift at the basement. I'd rate the room as good although the bed was a little firm for us and the windows could do with a clean

2026-09-17 • via Nuitee
E
Eirlys • solo_traveller • gb
10
Pros:

It was a lovely place to stay..the staff were friendly and helpful

Cons:

The amount of steps up to the bedroom!

2026-09-15 • via Nuitee
K
Kenneth • solo_traveller • gb
9
Enjoyed a weekend away.
Pros:

The breakfast was good as normal. The staff very pleasant and helpful.

Cons:

The only thing I didn't like was the television didn't have all of the freebies channels.

2026-09-15 • via Nuitee
R
ronald • couple • gb
8
good for a short stay
2026-09-15 • via Nuitee
M
margaret • solo_traveller • gb
1
Overall not a good experience.
Pros:

Average

Cons:

Mold in window, dirty carpet, mold on shower head, dirty shower curtain, mold behind the mixer tap on bath and damaged dirty bin in the bathroom, also side of bed torn along the bottom near floor. Damp on the wall and ceiling in corner near window. TV didn't work very well.

2026-09-15 • via Nuitee
T
Teresa • couple • gb
2
An experience never to be repeated.
Pros:

Due to our experience very little

Cons:

The room allocated to us had not been cleaned or bedding changed for our arrival. Offered another smaller room by duty manager. Declined so offered us another room which we turned down as it smelled of damp and old toilets. As booked room would not be cleaned until the next day we took first offer. This room was dusty, TV had no reception and WiFi did not work. Felt little sympathy offered. We got booked room the next day - TV had no reception and WiFi didn’t work.
When Booking.com contacted them on our behalf they said there had been no problem. As you might imagine our response was not good as to their view of events.

2026-09-15 • via Nuitee
A
Andrew • couple • gb
2
Dreadful
Pros:

Good location

Cons:

No towels in room .tv not working we were moved 3 times

2026-09-14 • via Nuitee
T
Thaventhran • couple • gb
6
Pros:

Location

Cons:

No drinking water provided

2026-09-14 • via Nuitee
C
Clair • couple • gb
8
Pros:

Lovely breakfast nice big bedroom with another room to watch tv will stay again

Cons:

Could have some bath robes in the bathroom the tv was hard to work.

2026-09-14 • via Nuitee
A
Agnès&Franck • couple • fr
7
Hôtel correct
Pros:

Personnel sympathique
Petit déjeuner copieux
Très propre
Le barman. Thomas très gentil

Cons:

Le personnel ne parle pas du tout Français
Le parking payant 5 livres par 24h
Un peu vieillot

2026-09-14 • via Nuitee
C
Christine • solo_traveller • gb
9
2026-09-12 • via Nuitee
K
Kelly • couple • gb
10
Pros:

Loved everything

2026-09-11 • via Nuitee
S
Stephen • extended_group • gb
8
Ok
Pros:

Good location and car park

Cons:

The plug was stuck in the bath so only one person could use it.

2026-09-11 • via Nuitee
J
Julie • couple • gb
5
We would not stay here again and would defy it recommend it. The only saving grace was the breakfast. After the first ni
Pros:

The only good thing about our stay was the breakfast which was very good.

Cons:

Firstly we were surprised that we had to pay for parking in their car park. Our room was very disappointing. Very tired. It was a small room. The furniture was old and worn. The chair had visible stains on her cushion. The TV was new but far too big for the room and covered most of the dresser/desk and wall mirror which left little room for doing hair etc. There were no instructions on how to use the tv which was complicated for us to navigate. There were 2 light bulbs on the wall lights not working.
The pillows are absolutely rubbish and like pancakes.
The bathroom was actually clean but the bath taps were broken and difficult to use. The bin didn’t open never mind how hard we tried.

2026-09-10 • via Nuitee
C
Claire • solo_traveller • gb
6
Pros:

Breakfast

Very close to the town centre

Cons:

Very Expensive for the room

2026-09-10 • via Nuitee
M
Menna • couple • gb
9
A decent hotal in a good location.
Pros:

Nice size room, clean and tidy and a good breakfast.

Cons:

Decor was a little dated so room wpuld benefit from refurb to modernise however this didn’t effect the stay in any way.

2026-09-10 • via Nuitee
K
Kevin • solo_traveller • gb
9
2026-09-09 • via Nuitee
S
Steve • extended_group • gb
8
Comfortable
Pros:

Location good for everything in town

2026-09-07 • via Nuitee
M
moss • couple • ie
9
2026-09-07 • via Nuitee