The Jayakarta Cisarua

Hotels
5.9 (43 reviews)
Jl. Raya Puncak Km.84 , Puncak , id

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Polite staff
Good breakfast
Cons:
Poor cleanliness
Language barrier

Categories

Cleanliness
2.73
The cleanliness was specifically mentioned as poor with reports of unclean bedding and insects.
Service
8.2
The staff were very polite and helpful, contributing positively to the overall experience.
Location
7.74
Conveniently located near the street, which was noted positively in the reviews.
Room Quality
5.19
Mixed feedback due to issues with cleanliness and reported problems, but some described it as suitable.
Amenities
6.72
Limited feedback suggests standard amenities; overall quality remained acceptable.
Value for Money
5.68
General sentiment about value reflects mixed experiences, implying fair pricing relative to quality.
Food and Beverage
6.23
Breakfast was praised for its taste, indicating positive sentiment towards food service.
Overall Experience
4.7
Reviews highlight both positive and negative aspects leading to an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:59

Property Description

Tranquil Hillside Retreat

Scenic Views and Relaxing Activities
Experience breathtaking views of Pangrango Mountain from your room at The Jayakarta Cisarua. Unwind with a massage, go horseback riding, or showcase your singing skills with karaoke. Enjoy the outdoor pool, tennis court, and children’s playground.

Delightful Dining and Convenient Amenities
Indulge in delectable dishes at Pangrango Restaurant. Each room offers garden views, satellite TV, and tea/coffee facilities. Benefit from free parking, laundry service, and a 2-hour drive from Bandung.

Book Your Stay Now at The Jayakarta Cisarua for a Memorable Retreat!

Important information:

Please note that guests enjoy free 1-time 60 minutes massage for 1 person per room to every Non Refundable Promo of the period stay November 2015Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.9
Based on 43 reviews
Cleanliness: 2.73
Service: 8.2
Location: 7.74
Room Quality: 5.19
Amenities: 6.72
Value for Money: 5.68
Food and Beverage: 6.23
Overall Experience: 4.7
A
Ari • family_with_children • id
10
Nice buat keluarga
Pros:

Baik

2026-07-08 • via Nuitee
محمد • family_with_children • sa
7
تجربه جيده
Pros:

المطعم نظيف
الفيلا بعد التهويه واعادة التنظيف صارت افضل
الامن ممتاز الهدوء ايضا

Cons:

النظافة الفرش تحتاج الى مزيد من الاهتمام

2026-07-04 • via Nuitee
N
Naser • couple • id
8
2026-07-03 • via Nuitee
حامد • couple • sa
5
موقع جميل وممتع
Pros:

الموقع جميل جداً

Cons:

نظافة الاسرة

2026-07-02 • via Nuitee
عبدالرحمن • couple • sa
1
2026-06-29 • via Nuitee
الحربي سعود • solo_traveller • sa
8
2026-06-26 • via Nuitee
A
Agus • solo_traveller • id
10
Pros:

Kamar bersih lokasi strategis

Cons:

Jalanan depan gerbang masuk tolong di perbaiki supaya nyaman.

2026-06-15 • via Nuitee
C
Carrere • couple • fr
5
2026-06-03 • via Nuitee
D
DARMAWAN • family_with_children • id
7
2026-06-01 • via Nuitee
M
Majed • solo_traveller • sa
1
Pros:

لا يوجد

Cons:

الاثاث قديم وخدمة الغرف سيئة جدا والمفارش غير نظيفة والموقع بعيد عن الخدمات

2026-05-21 • via Nuitee
A
ASHRAF • solo_traveller • sa
6
2026-05-12 • via Nuitee
T
tiwi • couple • id
9
Pros:

Bersih sekali tenpatnya

Cons:

Saran ja sih untu akses jalan masuk agak suram perlu ditambah lambu dan tulisan

2026-05-04 • via Nuitee
E
esd • solo_traveller • id
8
2026-05-03 • via Nuitee
O
Omar • couple • sa
4
مخيب للامال
Pros:

الموظفون

Cons:

لايوجد مصعد في الفندق ولايوجد مكيف ولا مروحة في الغرفة والمطعم الاكل غير متنوع

2026-04-22 • via Nuitee
S
Sarwar • family_with_children • au
7
Lovely experience
Pros:

Lovely spot

Cons:

Swimming pool

2026-04-09 • via Nuitee
A
Agung • family_with_children • id
7
2026-03-16 • via Nuitee
M
Mohamed • couple • au
8
2026-01-19 • via Nuitee
S
Saad • family_with_children • sa
9
Pros:

كل شيء جميل ورائع خاصة طاقم العمل ،،، في الاستقبال شكرا للجميع،،،

Cons:

لاشيء

2025-12-20 • via Nuitee
A
Azizul • solo_traveller • bd
8
Everything was good except English language.
Pros:

All the staff were very polite and helpful. House keeping service was very good. Breakfast was tasty.

Cons:

Language and communication were the great problem. People there weren't able to use English.

2025-12-19 • via Nuitee
Z
Zahi • family_with_children • sa
7
2025-12-04 • via Nuitee