Hotel Matriz

Hotels
8.5 (763 reviews)
Rua. Pde. Mestre João José Amaral, 8 , Ponta Delgada , PT

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean facilities
Value for money
Cons:
Noisy rooms facing the street
Limited breakfast options
Parking difficulties

Categories

Cleanliness
8.14
Exceptional cleaning noted in several reviews.
Service
9.11
Staff are described as friendly, accommodating, and helpful.
Location
9.15
Great central location with easy access to attractions.
Room Quality
8.1
Rooms are adequate but described as simple and in need of updates.
Amenities
8.13
Standard amenities for a 3-star hotel with room for improvement.
Value for Money
9.09
Excellent value for the price, as highlighted in multiple reviews.
Food and Beverage
7.64
Breakfast options could be improved and coffee quality criticized.
Overall Experience
8.61
Overall satisfaction expressed with mentions of return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:50

Property Description

Hotel Matriz is a charming accommodation located in Ponta Delgada's historical centre, offering stunning city views from each room. Comfortable Rooms feature cable TV, air conditioning, and modern amenities, while the Continental Breakfast provides a delicious start to the day. For a taste of local cuisine, explore nearby restaurants or venture to Furnas for the famous Furnas Stew. With a 24-hour Front Desk and various meeting facilities, the hotel ensures a convenient stay for all guests. Experience the beauty of São Miguel Island and book your stay at Hotel Matriz today for a memorable vacation in the Azores.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 763 reviews
Cleanliness: 8.14
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 9.09
Food and Beverage: 7.64
Overall Experience: 8.61
V
Vicente • solo_traveller • es
9
Pros:

Atención del personal, especialmente de Natalia, a la que agradecemos el interés que puso para solucionarnos un problema que nos surgió.

2026-09-19 • via Nuitee
M
Marta_CFC • solo_traveller • pt
10
2026-09-18 • via Nuitee
R
Rosa maria • couple • es
6
Cómodo y céntrico
Pros:

El personal muy amable

Cons:

El alojamiento es básico, un poco antiguo pero es cómodo,le falta una nevera en la habitación por si quieres guardar algo y la TV que puedas poner netflix por lo menos para ver algo en tu idioma!

2026-09-18 • via Nuitee
M
Michal Talacko • solo_traveller • cz
8
Pros:

Staff were great and breakfest was good.

2026-09-16 • via Nuitee
L
LEEONARD • solo_traveller • es
7
2026-09-15 • via Nuitee
C
Cabral • solo_traveller • pt
8
2026-09-13 • via Nuitee
A
Andreia • couple • pt
8
2026-09-11 • via Nuitee
L
Lisandra • couple • ca
10
2026-09-10 • via Nuitee
V
Vladimir • solo_traveller • cz
9
2026-09-06 • via Nuitee
E
Emanuele • solo_traveller • it
8
Pros:

Nice location in Ponta Delgada with parking included

2026-09-06 • via Nuitee
B
Beatrice • solo_traveller • us
8
The rooms are very basic but clean. If you want luxury this is not the place for you.
Pros:

The location was wonderful. The room was super basic and very clean (cheap IKEA type furniture) and the bed was comfy - not so much the pillow. It was on a quiet small street but well located to walk everywhere to go explore Ponta Delgada.
The staff at the front desk was absolutely wonderful - especially Maria and Rose (I forgot how to spell her Portuguese version of her name). A decent "continental" breakfast was available including an assortment of rolls, small croissants, jam, yoghurt, fruit, cheese and some cold cuts. They also offered free underground parking on the 3rd lower level with direct elevator access to all the floors - do make sure you have a small car since the entry and drive down into the parking garage is extremely narrow and tight.

Cons:

The dining area for breakfast was very underwhelming - no atmosphere - felt very "cold" and sterile - floor has areas where it was duct taped and was in need of of TLC. No freshly brewed coffee - only one of those multi purpose machines

2026-09-06 • via Nuitee
A
Andre • solo_traveller • de
8
Tolles Hotel im Zentrum von Ponta Delgada
Pros:

das freundliche und hilfsbereite Personal , das gute Frühstück und natürlich die Lage

Cons:

der Parkplatz in der Tiefgarage - wer hat sowas genehmigt , es ist sowas von eng und auch teilweise sehr steil - alles was größer als ein Kompaktwagen ist bleibt entweder stecken oder lässt den Lack an der Hauswand

2026-09-01 • via Nuitee
J
Joern • solo_traveller • ch
10
Mega Service inkl. Frühstück ,super Lage in der Altstadt.
Pros:

Sehr guter Empfang 24*7, super Infos - ich komme sicher sehr bald wieder

2026-09-01 • via Nuitee
A
Anselmo • solo_traveller • pt
10
Uma ótima escolha!
Pros:

Adorei a estadia. Hotel muito confortável, limpo e acolhedor, com uma equipa super simpática. Recomendo e voltarei sem dúvida!

2026-08-31 • via Nuitee
C
Carlos Jose • solo_traveller • pt
7
2026-08-30 • via Nuitee
B
Beatriz • couple • pt
9
Muito bom! Desde a simpatia das funcionárias, a limpeza e ótima localização!
2026-08-27 • via Nuitee
V
Valeria • couple • it
8
2026-08-25 • via Nuitee
R
Ruben • solo_traveller • es
9
Pros:

El trato y la limpieza.

Cons:

El desayuno, nos faltaron unos huevos a la plancha con bacon.

2026-08-25 • via Nuitee
V
Vaclav • solo_traveller • dk
9
Pros:

a great location, polite and super nice staff, clean, tea, coffee etc.

2026-08-22 • via Nuitee
M
Marqués Castro • solo_traveller • es
10
2026-08-19 • via Nuitee