Home2 Suites By Hilton Raleigh Durham Airport RTP

Hotels
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Home2 Suites by Hilton
8.3 (277 reviews)
1020 Lower Shiloh Way , Durham , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Cleanliness issues
Uncomfortable mattresses

Categories

Cleanliness
6.78
Multiple reviews mentioned significant cleanliness issues in various rooms, indicating a low standard of cleanliness.
Service
9.75
Positive mentions of staff, particularly Adrian, who was noted for spectacular service and assistance.
Location
9.29
Guests appreciated the convenient location near the airport, highlighting its accessibility.
Room Quality
7.74
Mixed reviews, with complaints about mattress comfort and cleanliness, softening the overall positive sentiment.
Amenities
8.77
The waffle maker and kitchenette were appreciated, along with good breakfast offerings.
Value for Money
7.23
Some guests felt the price did not match the quality of certain accommodations, especially mattresses.
Food and Beverage
8.28
Guests enjoyed breakfast and the food options available.
Overall Experience
8.55
While several issues were noted, the positive aspects including service and location balance the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:32

Property Description

Modern Amenities
Home2 Suites By Hilton Raleigh Durham Airport RTP offers a comfortable stay with free shuttle service, 24-hour front desk, and free WiFi. Some rooms feature a convenient kitchenette with essential appliances for a home-like experience.

Relaxation and Recreation
Guests can unwind and enjoy a refreshing dip in the indoor pool, perfect for relaxation after a busy day exploring nearby attractions like Duke University and State Capitol.

Convenient Location
Ideally located just 7 km from Raleigh-Durham International Airport, this non-smoking property is also within a short distance from popular destinations such as North Carolina Museum of Art and Crabtree Valley Mall Shopping Center. Book your stay now for a seamless travel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 10 per day.

Location

Guest Reviews

8.3
Based on 277 reviews
Cleanliness: 6.78
Service: 9.75
Location: 9.29
Room Quality: 7.74
Amenities: 8.77
Value for Money: 7.23
Food and Beverage: 8.28
Overall Experience: 8.55
S
Stephanie • family_with_children • us
9
Nice place, great staff!
Pros:

When there was a problem with my room the staff resolved my issue immediately!

Cons:

Bed needed more pillows

2026-05-16 • via Nuitee
J
John • couple • us
10
Great
Pros:

Convenient

Cons:

Nothing

2026-05-11 • via Nuitee
S
Stacy • couple • us
10
We would definitely stay again if in the area.
Pros:

It was very quiet. The staff were friendly and helpful.

Cons:

Weak water pressure

2026-05-04 • via Nuitee
S
Sheree • couple • us
6
Even the the staff was awesome I probably not stay there again because the uncleanliness of the hallways and my room.
Pros:

The staff was wonderful! The evening and overnight front desk staff were very apologetic for the uncleanliness of my room and hotel in general. They made the stay better with their upbeat personalities.

Cons:

It was not clean. I had to move rooms when we arrived because the bathroom was disgusting,, specifically the toilet and shower.

2026-04-30 • via Nuitee
N
niah • couple • us
10
Super sweet experience, amazing, comfortable, the staff was so sweet and very friendly they made me super comfortable
Pros:

it was so clean and and spacious, cute and honestly so much nicer and fancier than I expected for the price. It was very exciting to see how nice it was!!! stay for one night, but it was amazing

Cons:

pool was closed for maintenance, but that wasn’t their fault. it’s okay! Just how it happened. Still loved it though!

2026-04-19 • via Nuitee
R
Rondi • couple • us
6
March weekend get away
Pros:

The hotel building and indoor facilities were clean and up to date.Staff were friendly and respectful even when handling 3 rowdy unattended kids.
Breakfast surpassed my expectations.

Cons:

Some of the people that were seen going in and out of the hotel during my stay were questionable in their intentions of being there.The outdoor sitting areas definitely need upgrading and a thorough cleaning.No decorative images outside (only large flowerpots full of dirt and cigarette butts)cigarette butts all over the cement floor,dead leaves imbedded in the artificial turf.Outdoor pillows were stained and flat.Definitly time to throw them away.

2026-03-23 • via Nuitee
H
huffman • extended_group • us
2
Pros:

Clean comfortable. Not enough pillows. First room the fridge leaked.

Cons:

We brought a dog and fir the start. The guy who checked us in was loud and animated. We put the dog on the reservation.. we were moved after first night, which was fine. The day guy was loud and referral deducted me loudly in front of 20 guest. About my dog. I told him I understand. He kept rolling his head and saying g arms. People around lobby looked uncomfortable. He was unprofessional and rude. I did not argue. Just told him that I understood. Noone could produce the forms to sign for the dog and told me it was 75.00 fine. Will still use your hotels just not this location. I realize my dog did bark and I was willing to leave, your rep did not need to be so animated and loud.

2026-03-19 • via Nuitee
J
Jacqueline • couple • us
10
Pros:

Breakfast was amazing, atmosphere is great, staff was awesome, great location. It was an awesome experience.

2026-03-03 • via Nuitee
C
Chad • solo_traveller • us
10
Pros:

Beds and staff

2026-01-28 • via Nuitee
R
Ricki • family_with_children • us
10
2026-01-20 • via Nuitee
K
Kandace • couple • us
5
The stay was ok. I won’t stay there again
Pros:

How close the property is to main cities/areas

Cons:

Was not worth what we paid. The rooms are outdated, you can hear everything through the walls, nothing like the pictures posted online.

2026-01-19 • via Nuitee
H
Hendrix • couple • us
9
2025-12-28 • via Nuitee
I
Iva • couple • us
10
2025-12-12 • via Nuitee
A
Amber • solo_traveller • us
8
Comfortable & convenient
Pros:

Loved the waffle maker. Great location. Nice patio.

Cons:

No complaints.

2025-10-31 • via Nuitee
L
Lee • couple • us
8
2025-10-31 • via Nuitee
M
Michelle • couple • us
10
2025-10-30 • via Nuitee
K
Kimberly • family_with_children • us
10
Overall everything else was great
Pros:

Pretty good

Cons:

Mattress was very uncomfortable, I felt the springs

2025-10-27 • via Nuitee
R
Ryuta • extended_group • jp
7
2025-10-14 • via Nuitee
K
Keshia D
6
Pros:

Everything was good except for noisy guest in adjoining room. Kids making alot of noise and had to complain to front desk.

2025-10-10 • via Nuitee
C
Christine
10
Pros:

Staff were very pleasant and helpful. Lobby was extremely inviting.Breakfast was good, however, would have liked the breakfast items to be a bit hotter.

2025-10-08 • via Nuitee