Kumara Serenoa by Lopesan Hotels

Lovely holiday, exceptionally clean,manicured grounds, lovely rooms, very nice staff, reception staff were lovely, plenty of sunbeds ( not sure this would be the same if hotel full) , a bit out of the way but free shuttle service daily so you cant complain, taxis inexpensive in the evenings, we would never usually book an all inclusive holiday, but our usual hotel was fully booked, so our only real gripe was the food, by golly there was more than enough, but it was cold !! Salads were plentifu but I am convinced the toms and cucumber were cut with a machette, no prensentation, but maybe its just us being a little fussy, most people had their plates overflowing . I would not return purely because of the food quality .

It was an ok stay, but for Lopesan standards not good. The food is not for a 4 star resort, and also the furniture is not comfortable for a Lopesan resort. If you have a buffet then the quality has to be the same from start to end, that was not the case, a lot was already finished when you are late. Chairs to low and wobbely, no cushions in the chairs. Plastic furniture outside. The sunbeds are not comfortable. The rooms small, beds short. We are both tall. Coffee, showercaps etc never got a refill in the rooms. Animation was very bad, the singers omg. If the weather is not so good the hotel has no inside facilities. If you are all-in it is all from the draft and postmix, why ? If you are halboard like us, you get real brands. Reception was very friendly. We were here for three wweks had an avarage stay, but we were out a lot. If you want to have the Lopesan name then a lot has to improve.

Very clean everywhere. Plenty of loungers round the pool. Suite was comfortable and spotless and quiet. Staff very friendly and helpful. A really nice, relaxing place to go. The only disappointing thing was the location..difficult walking to get to the buses, with broken pavement and lots of weeds. However taxis were excellent and not expensive to get into the town.
The buffet meals were good and the choices changed every day.

Rooms were great.
Pool area was perfect.
Access to golf - well just brilliant!

A MASSIVE shout out and a HIGH FIVE to Cynthia, the singer on our last night.
I asked the receptionist if Cynthia was a regular performer and he said that Cynthia was 'a stand in'.

All I can say, is that Cynthia should be a regular.
The entire room was up dancing, singing and having a fabulous time.
I did say thanks to Cynthia on the night, yet I hope the management team recognise her talent. It made our week. Bloomin fab, Cynthia. Thanks a mill.

To the food, drinks and service.

1. Breakfast was great. Good choice of options for everyone in my opinion.

2. Lunch and dinner, definitely not! Probably the worst AI lunch and dinner that I have had the "mispleasure" of trying.

The food was bland, samey, barely warm, unappetising, with a lack of choice. Sorry, yet you need to up your game.

(We decided to eat out for one dinner and a lunch in Maspolmas and Mogan Marina - I am pleased that we did).

Thank you though to the team who always managed to sit us 12 together at dinner.👏👏

3. Drinks - a nightmare to get a drink delivered to your table when eating.

It felt like the hotel only wanted you to have one drink. If you wanted another, then you had to queue at the outside bar, mid meal. Very annoying/distracting/ unnecessary/less than chilled/not one for us to repeat!

Thankfully, as we were twelve, we were able to take turns in walking to the bar "mid meal' and ordering drinks

The lobby bar was only open if you fancied paying for a drink. Really? I mean REALLY?!!!

It is meant to be an all inclusive resort.
We weren't surprisesd to note that there wasnt anyone using the lobby bar.
Why would you?
Totally ridiculous.
I guess the hotel was trying to save money on staff attendance? Weird as they could have placed one of the downstairs bar team there.

Definitely not condusive to a chilled experience.

I was questioned a few times when I went to the bar and asked for drinks for the twelve of us.
The bar people asked me for whom I was requesting drinks. Well, pretty damn obvious.l!!! We were sitting right in front of them. They kept asking if the people were 'guests' and entitled to inclusive drinks. Oooh, we have wrist bands! Yes we do.
No words. Would I revisit this hotel. A BIG NO!

Such a lovely place. We had a perfect stay: lovely pool and the rooms were very nice. The all-inclusive board was also very nice with a broad menu of (local) drinks and the meals were good as well with every day a different cuisine. Special shoutout to Salah (front desk) who made our stay even more special. We will be back!

This hotel is a little remote so no where to walk to. However taxis can be ordered easily at reception and cost about 7 euros into maspalomas.
The room is clean ...take a travel kettle the coffee,/tea machine gives minimal water and not hot enough for tea. We were lucky and close to the restaurant so walked down each morning and fetched a coffee. The food ...breakfast is okay ...lunch and dinner average at best ...food wasn't hot enough for me.
The place is very quiet and in march it was very cold in the evening and there's no inside space to have a drink...we found ourselves back in our room watching a film on the iPad.
Staff are friendly and helpful.
Kobe 96 in maspalomas worth a visit for dinner.
Would we come back...no probably not

What a wonderful hotel! Well-designed, spotlessly clean, good facilities in every room, delicious buffet meals, helpful bar staff, plenty of sun loungers in sun or shade, regular shuttle bus service to the beach - I really can't find anything to fault.If I spoke Spanish I would have relied less on the staff but everyone was very efficient.
I'm already considering returning next year and I've only been home 48 hours!

Nice week however there is a few things that bugged me.
On arrival the reception staff were lovely, however we where presented with some additional costs that we might occur  which surprised me for all inclusive:

- sun towels - if you want to change them you have to pay a €1 for each towel, each time, never had this at any other resort.
- in the Junior Suite we booked there is  coffee machine with 4 pods, if you want any more you have to buy from reception. No kettle, but did discover near the end of our holiday they have kettles (no doubt to rent) but then would have to purchase milk and coffee. I know you can get coffee from the bar but if up early before it all opens you are having to wait.
- there was one small glass bottle of water with a top that needed a bottle opener, there was no opener in the room. Reception said you had to pay for more water in the room. But you can get cartons from the bar on all inclusive, so not to much of a issue.
- the hotel has luxury loungers, but you have to pay to use them, which I understand in busy times of the yeae, but it would be nice to be offered one free day to use them as part of all inclusive.  As it was out of season and not busy there was lots of others to use.  I think they where €10 a day.
- room safe - guess what you had to pay €2.50  a day. I expect this in cheap accommodation (when we go to benidorm we pay €2 a day but expect it as its budget end accommodation), again most all inclusive accommodation provide this complimentary.

It might only seems a few euros here and there but it all adds up when you have already paid £2600 out of season for 2 for a week.

The other issue is that its quite a walk to beach, on not brilliant paths, so its either a taxi or the hotel do offer a FREE bus (yes free) a set times.  If you are wanting to go out on a night for a stroll or night out you need to get a taxi.

Food was ok, just what you expect on an all inclusive, however if you don't eat meat be careful as the signage for food is poor and I picked up a couple of things that had meat in, but no indication of it on the sign.
There is fish  and eggs at most meal times, but if full vegetarian or vegan you could struggle.

Most of the staff were very polite, especially the staff that clean the rooms and reception staff. However, my husband did find that some, not all, of the table/bar staff where almost questioning when he went for drinks.  Giving half a glass of cava, asking if he was all inclusive even with wrist band showing and knowing they had served him all week. We did not abuse the all inclusive side of the drinks, but at times did feel we had a cheek asking for drinks. My husband always tips the staff and for the sake of the staff that were ok he still did this.

There was a different singer on each night and some entertainment during the day, we didn't get involved but others appeared to enjoy it.

The junior suite was clean and well presented, reception said you had to ask for towel changes, but we left ours on the floor in the bathroom every few day's and fresh were left.  There is shower gel, shampool, conditioner, hand wash and hand cream in the bathroom (all free). The bedroom opened up onto a grave area that was not set up to sit out on. It was a shame that they have not put little patios on this area at the back of the suites upstairs. By teatime we had no sun at the front of suite or at the pool, but it was lovely at the back.(we took the plastic patio chairs and sat out on the uneven surface).

Not sure what the adult only area was like.

Final comments would be that its a nice complex, bit far from the sea front, even to go for golf you need a taxi/transport to course. Could do with rethinking some of the little extra charges.

I loved my stay at Kumara. I did the all inclusive meal deal and it was nice to have breakfast, lunch and dinner. It also has snack times in between so you will never be hungry. The gym equipments are the best and brand new.

Me and my partner had a lovely stay at Kumara Serenoa. We thoroughly enjoyed it and couldn't have asked for anything more.

The location was great for us - I can understand it may be a little remote for some people but we really wanted a relaxing week away so it was perfect for us. We made use of the free buses to Maspalomas and Playa del Ingles, all of which were on time and efficient.

The hotel itself is absolutely beautiful. It was very clean. We were given an accessible junior suite which was bigger than we had anticipated which was a really nice surprise. There was a fee for the safe which we were told about upon arrival, and wasn't expensive. A bottle of water is provided and there is a small shop which sells essentials so you can buy more. The pool area was quiet - no struggle for sunbeds - and there are Balinese beds available for an extra charge.

We really enjoyed the food! We had the all inclusive package and there was a great selection at all meals. Everything was fresh, hot and well-prepared. Cocktails were great and there was never a big queue for the bar at all. You can pay extra for certain cocktails included in the all inclusive premium package but there is a discount if you are on the normal all inclusive package like us.

The staff were all extremely friendly and helpful. We couldn't fault the service. We had a minor issue with our fridge not being cold and this was fixed very quickly. We absolutely loved Fran who was managing the entertainment during our stay. He was so friendly and really made our visit. I organised a Valentines package for me and my partner which was absolutely lovely and the staff were super helpful.

Overall we would highly recommend this hotel and will absolutely come back!

A few tips:
- Download the Lopesan app for all the info you could possibly need! Includes bus timetable and mealtime info, as well as giving you the option to contact maintenance or order anything you need without having to go to reception
- In the app there is an option to request that your room isn't cleaned (part of an environmentally friendly programme) and you can get premium drinks vouchers in exchange. Be aware this doesn't include cocktails, but it's a great idea
- The prize for the daily bingo is a day on the Balinese beds which is a lovely treat and is lots of fun anyway :)

If anyone has any questions I'm happy to answer!

Excellent hotel in a quiet location. Spacious Junior Suite with walk-in shower. All areas of the hotel immaculately clean. Staff helpful and charming. Plenty of sunbeds beside the pool. Beautifully landscaped.

We recently stayed at this hotel, and while there were several things we genuinely liked, there were also some issues that affected our overall experience.
The hotel itself is beautiful, with a pleasant atmosphere and friendly staff who always tried their best to help. The location is close to the beach, which is a big plus. However, you cannot walk directly to the beach because a golf course blocks the way, so you either have to take a long walk around or use the shuttle bus provided by the hotel. The road leading to the hotel also looks quite rough and run‑down, almost like driving through a slum area, which gives a poor first impression.
Regarding the food, we were disappointed with the limited selection of gluten‑free options. When we asked for guidance, the staff gave us a quick tour and pointed out items that were supposedly gluten‑free, but several of them clearly contained gluten. Even though they tried to help, the knowledge of gluten and cross‑contamination was not good enough for us. The presentation of the food looked okay, but the labeling was unclear, and it was difficult to tell which label matched which dish. It also seemed like some dishes were missing information altogether.
In the room, the water pressure in the shower was very weak, and the air conditioning did not work well, making the room warmer than comfortable.
In summary, the hotel has a nice atmosphere, friendly staff, and a good location, but there are several important areas that need improvement—especially gluten‑free options, food labeling, room facilities, and the general condition of the surroundings leading to the hotel.

Very relaxing , clean , organised hotel

Entertainment and fitness classes were very enjoyable and we were made to feel welcome for the activities.

Restaurant very clean and never felt too crowded. Loved the food , good choice for salads and trimmings and change of main courses, plenty of fruit.

Staff very helpful and friendly , thank you for a relaxing time in your beautiful hotel.

Well maintained and spotlessly clean the Kumara is a lovely place to be. The staff are all helpful and friendly, with a special shout out to Jesus who organises the entertainment and activities during the day. There is something for everyone, or if you prefer you can just relax on the plentiful sun beds around the beautiful pool. There is live music every evening which is quite varied and most enjoyable.

The hotel is split into two parts. one being an adults only area with rooms, a pool, beds and cabanas and a bar, not always open. This area is entered by a remote locking gate.
The other is the main pool and remaining bedrooms, bar and restaurant.
On arrival, after registration with no drink offered, one had to carry your cases, however old you are to your requisite bedroom. in our case the furthest point in the adults only , and we are old.
The room was very nice, clean and well prepared with bottled water and coffee capsules. The towels were small and thin, the toilet and shower super.
After the first day, if you require more water or coffee, you have to purchase it, and this was the best room in the hotel, with the gold wristband!
The cabanas outside looked comfortable and attractive, BUT you have to pay daily!
whilst we stayed 80% of them were un-used.
The restaurant is small, and one often had to wait for a table, but there is an outside area which is also the bar, where you can eat, but in January its not conducive.
The food is poor. There are many choices, but very little is appealing because of the appearance, great chunks of melon, tomato etc. Very little finesse. What is certainly not appealing is the lack of hygiene. The table mats are just brushed off after every use, no matter what has been on them before, and re-laid. The tables are cleaned with the requisite cleaner, but the mats are not. What is farcical is that the paper serviettes are laid on top of the table mats by the staff holding them with tongs. Why they have mats at all is a question.
I questioned why there were charges on the beds, coffee and cabanas, and was told there was a notice at reception explaining this. I felt that after travelling many hours to the resort, one needed to be told these points, not expect guests to read a small notice themselves. In my opinion Jet 2 should be explaining these charges in their description of the hotel to give potential buyers the whole story.
The weather was fabulous so salvaged some of the disappointments we had with the hotel.

Very clean hotel, very reasonable upgrade charges, not too busy, very accommodating and friendly staff, handy location for town centre, good gym equipment, comfy sunbeds.

A wonderful experience. A very peaceful hotel with exceptional service. The breakfasts were excellent, and the checkout experience was smooth and very comfortable

Staying at this hotel now new years eve was really good great entertainment all day lovely gala dinner but thats when it all went downhill this is not a 4star hotel the food is very poor & never warm there is 1 bar near the pool with 1 person servering so always ques.impossible to get a taxi we asked recepition staff to book 1 for us after an hour & 1/2 wait still no taxi response from reception was dont no whats goin on no follow up call nothing. In all my years of travel i have never felt the need to leave a negitive review but for the price we paid the food & drinks are bad on the upside hotel is spotless & enterment guy is great .This is all inclusive premium at its worst

Very peaceful relaxing resort. We came to celebrate my husband’s 70th birthday and it was perfect.
The staff are very attentive and friendly.
We were here for the Christmas Gala dinner which was exceptional.
The animation “team” (Jesus) a one man bundle of energy and made the entertainment fun.
Everything is modern and extremely clean and tidy.
Wonderful holiday, thank you.

Amazing place to stay good location from the city and friendly staff! I would recommend to stay if coming as a family or as a couple. Although, the all inclusive option we selected, there is a separate all inclusive premium which was not included in our flight and was an additional cost