Hotel Nacional

Hotels
7.5 (3182 reviews)
Rua Castilho, 34 , Lisbon , pt
+351 21 355 4433

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room comfort concerns
Limited breakfast options

Categories

Cleanliness
5.46
There were multiple complaints about strong chemical smells in the rooms, indicating poor cleanliness.
Service
8.43
Many reviews praised the kindness and helpfulness of the staff, but some noted issues with refunds.
Location
9.47
Several reviews highlighted the excellent location as a major positive.
Room Quality
6.42
Feedback indicated discomfort with mattress quality and noises from outside the room.
Amenities
7.45
Comments included complaints about outdated facilities, particularly regarding towels and room features.
Value for Money
8.41
Several reviews mentioned good value for the price with breakfast included.
Food and Beverage
6.96
Mixed reviews about breakfast quality; some found it basic and lacking variety.
Overall Experience
7.43
Overall experience ratings were mixed, with some very high and some very low sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Convenient Location
Hotel Nacional, just steps away from Marques De Pombal Square, offers free internet access and in-room breakfast. Enjoy the luxury of free parking, subject to availability.

Comfortable Rooms
Relax in air-conditioned, soundproof rooms with a private bathroom, tub, and hairdryer. Each room features a work desk, accessories, and a safe box for your convenience. Access your room easily with the elevator.

Exceptional Services
Count on the 24-hour reception for laundry, ironing, and car rental services. Leave your luggage with the attentive staff. Start your day with a buffet breakfast or have it delivered. Unwind at the bar open until late.

Book your stay at Hotel Nacional for a memorable Lisbon experience.

Important information:

Please note that parking is subject to availability.

City tax is applied at EUR 2 per person per night starting on children 13 years and older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Location

Guest Reviews

7.5
Based on 3182 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 6.96
Overall Experience: 7.43
D
Daniel • couple • es
6
Cons:

El desayuno era poco variado

2026-08-15 • via Nuitee
L
Luis Carlos • couple • es
7
Entretenida
Pros:

La ubicación y la comodidad de la habitación.

Cons:

Que pongan parking gratuito pero solo tengan 10 plazas que si se llenan ya no puedes meter el coche.

2026-08-14 • via Nuitee
J
Jan • family_with_children • se
5
2026-08-14 • via Nuitee
A
Anna • solo_traveller • pl
7
2026-08-14 • via Nuitee
T
Tancredi • extended_group • it
6
un hotel fermo nel tempo
Pros:

La posizione è ottima perchè vicino al centro e ai mezzi di trasporto

Cons:

la colazione è molto scarsa ci sono poche varietà di scelta di cibo e tutti confezionati Inoltre la sala dove si svolge è piccola bisogna aspettare che si liberi dei posti prima di sedersi I cuscini nella stanze sono troppo piccoli e morbidi Il parcheggio è limitato e la strada per scendere è molto stretta si rischia di sbattere ovunque

2026-08-13 • via Nuitee
A
Andrea • solo_traveller • it
6
Buona la posizione
Pros:

La posizione

Cons:

Arredamento molto vecchio

2026-08-12 • via Nuitee
L
Lompardia • solo_traveller • de
6
Cons:

Garage zu eng.
Frühstück, ging so

2026-08-12 • via Nuitee
E
Elene • solo_traveller • de
6
Pros:

I like the person who we met in the chackin - he was very helpful and we enjoyed our early checkin.

Cons:

breakfast was awful and personel there were not keen to do their job.

2026-08-12 • via Nuitee
V
vilma • family_with_children • pt
10
2026-08-11 • via Nuitee
E
Ewa • solo_traveller • pl
10
Pros:

Hotel ma świetną lokalizację: bardzo blisko centrum, wokół dużo punktów gastronomicznych ( bistro, restauracje). Dobra bazą wypadową do zwiedzania Lizbony. Pokój duży, łazienka wygodna. Śniadania smaczne. Polecam.

2026-08-11 • via Nuitee
E
Etienne • solo_traveller • fr
7
Pros:

L'emplacement etait bien, le personnel très accueillant et serviable

Cons:

Le petit dejeuner pas terrible

2026-08-11 • via Nuitee
J
Janka • couple • sk
2
2026-08-11 • via Nuitee
D
Dennis • solo_traveller • de
4
Pros:

Die Lage ist ganz in Ordnung um das Zentrum zu erreichen.

Cons:

Der Tiefgarage ist extrem eng also sollte man sich 2 mal überlegen. Die Tür war gleich bei der Anreise kaputt.

2026-08-11 • via Nuitee
G
Genti • couple • xk
10
2026-08-10 • via Nuitee
M
Maurizio • couple • it
7
2026-08-10 • via Nuitee
J
Jose Henrique • solo_traveller • pt
8
2026-08-10 • via Nuitee
A
Andrés • solo_traveller • es
7
Pros:

La moqueta y los huevos rotos de este desayuno solamente.

Cons:

La ducha, el parking

2026-08-10 • via Nuitee
B
Blandine • solo_traveller • fr
6
Pros:

J ai aimé l emplacement et la gentillesse du personnel

Cons:

La plomberie de notre chambre. La douche ne fonctionnait pas bien. L eau se coupe parfois toute seule

2026-08-09 • via Nuitee
R
Rob • solo_traveller • be
6
2026-08-09 • via Nuitee
V
Veronica • solo_traveller • es
8
Muy bien situado y con parking
Pros:

La ubicación esta súper bien,paralela a la gran Vía y a 15 minutos del centro andando ( incluso a 5 min parada de metro.Menos mal que tiene parking porque sino para aparcar allí difícil ( aunque vi cerca un parking 24h de pago.La atención del personal de recepción muy amables.

Cons:

Que el cabezal ( el rociador) de la ducha estuviera fijo arriba del todo de la pared,super mal para ducharte y encima con cortinas ( pendiente de que no se salga el agua,se pega al cuerpo...) bastante antigienico y para las tres estrellas del hotel. Y el bufet del desayuno bastante justito ( tienes un poco de todo pero la presentación y la calidad bastante bajita y sobretodo que no tiene tostadora.

2026-08-08 • via Nuitee