Hotel Nacional

Hotels
7.5 (2997 reviews)
Rua Castilho, 34 , Lisbon , pt

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good value for money
Cons:
Cleanliness issues
Room comfort concerns
Limited breakfast options

Categories

Cleanliness
5.46
There were multiple complaints about strong chemical smells in the rooms, indicating poor cleanliness.
Service
8.43
Many reviews praised the kindness and helpfulness of the staff, but some noted issues with refunds.
Location
9.47
Several reviews highlighted the excellent location as a major positive.
Room Quality
6.42
Feedback indicated discomfort with mattress quality and noises from outside the room.
Amenities
7.45
Comments included complaints about outdated facilities, particularly regarding towels and room features.
Value for Money
8.41
Several reviews mentioned good value for the price with breakfast included.
Food and Beverage
6.96
Mixed reviews about breakfast quality; some found it basic and lacking variety.
Overall Experience
7.43
Overall experience ratings were mixed, with some very high and some very low sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:51

Property Description

Convenient Location
Hotel Nacional, just steps away from Marques De Pombal Square, offers free internet access and in-room breakfast. Enjoy the luxury of free parking, subject to availability.

Comfortable Rooms
Relax in air-conditioned, soundproof rooms with a private bathroom, tub, and hairdryer. Each room features a work desk, accessories, and a safe box for your convenience. Access your room easily with the elevator.

Exceptional Services
Count on the 24-hour reception for laundry, ironing, and car rental services. Leave your luggage with the attentive staff. Start your day with a buffet breakfast or have it delivered. Unwind at the bar open until late.

Book your stay at Hotel Nacional for a memorable Lisbon experience.

Important information:

Please note that parking is subject to availability.

City tax is applied at EUR 2 per person per night starting on children 13 years and older.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 2997 reviews
Cleanliness: 5.46
Service: 8.43
Location: 9.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 8.41
Food and Beverage: 6.96
Overall Experience: 7.43
P
Pernilla • solo_traveller • se
8
Helt okej hotell
Pros:

Fräscht och rent och bra frukost. Perfekt läge nära park.och Metro.

Cons:

Lite dåliga kuddar samt att de höll på och renovera en byggnad vägg i vägg med hotellet,så det lät tidigt på morgonen.

2026-05-30 • via Nuitee
L
Lisset • family_with_children • es
10
Pros:

La amabilidad del personal, las camas son cómodas.

2026-05-30 • via Nuitee
O
Oleksndr • solo_traveller • ua
5
Сподобалось розташування, близько до центру
Pros:

Зручне розташування, доволі чисто.

Cons:

Дуже застарілий та архаїчний готель, скудні сніданки

2026-05-30 • via Nuitee
N
Natale • solo_traveller • it
10
2026-05-29 • via Nuitee
T
Thibault • solo_traveller • ca
10
Pros:

It is well situated in downtown, close to metro, close to very nice parks.

Cons:

The street was noisy at times, but I have light sleep.

2026-05-29 • via Nuitee
S
Sherazade • couple • ca
8
Good value for the money and very helpful staff
Pros:

It is your basic hotel with good Wifi, excellent location and good basic breakfast. The staff is very friendly.
Good choice for the price if you are ok with a basic dwellings. Fridge in the room is extra

Cons:

That if you need a fridge in the room it is extra and only one pillow to sleep with.

2026-05-29 • via Nuitee
L
Lyvian Lobato • solo_traveller • gb
8
Pros:

Location

Cons:

No iron available at the reception or in the room. We came to Lisbon specifically for a birthday party, just arrived, needed to iron our clothes and didn't have iron. So I needed to use the clothes of my niece.

2026-05-26 • via Nuitee
J
Jan • couple • se
8
2026-05-26 • via Nuitee
D
Daniel • solo_traveller • pt
8
Pros:

Localização

Cons:

Barulho

2026-05-25 • via Nuitee
R
Raphael • solo_traveller • fr
9
Pros:

Chambre propre, personnel agréable, petit dejeuner correct et surtout bon rapport qualité prix

2026-05-25 • via Nuitee
C
Cleide Aparecida da • solo_traveller • pt
4
Pros:

Do quarto e da localização.

Cons:

Recepção do dia 22-05-2026 às 17:00 muito stressada e agressiva.
Dia 24-05-2026, às 9:30, faltava pães de leite, croissant. Serviço muito fraco.
Faltou respeito pelo hóspede.

2026-05-25 • via Nuitee
T
Teresa • couple • pl
8
Pokój duży, sypialnia i część wypoczynkowa, duży balkon że stolikiem i krzesłami
Pros:

Śniadanie monotonne, brak warzyw.

Cons:

Oprócz śniadań jest ok.

2026-05-24 • via Nuitee
C
Carlos Manuel • solo_traveller • ch
3
2026-05-24 • via Nuitee
A
Ana Paula • extended_group • pt
10
2026-05-24 • via Nuitee
S
Sayf M • solo_traveller • tn
2
2026-05-24 • via Nuitee
V
VLADIMIRS • couple • lv
9
2026-05-23 • via Nuitee
A
Anderson • extended_group • pt
10
Muito boa e agradável
Pros:

Atendimento no balcão

Cons:

Nada

2026-05-23 • via Nuitee
K
Kamruzzaman • extended_group • bd
8
GOOD
Pros:

NEED TO GIVE COMPLEMENTARY WATER. AS NEAR BY NO SHOP FOR WATER

Cons:

THERE ARE NO DRINLING WATER IN TH ROOM AS COMPLEMENTARY

2026-05-22 • via Nuitee
M
Marcel • solo_traveller • de
7
2026-05-22 • via Nuitee
B
Begobns • solo_traveller • es
7
2026-05-21 • via Nuitee