Hotel Polonia

Hotels
8.5 (5078 reviews)
Basztowa 25 , Kraków , pl
+48 12 422 12 33

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Good breakfast variety
Cons:
Noise issues reported
Cleanliness concerns

Categories

Cleanliness
7.64
Some cleanliness issues reported, including dirty walls.
Service
9.11
Generally positive feedback about friendly and accommodating service.
Location
9.15
Excellent location close to city center and transport.
Room Quality
8.1
Rooms were large and comfortable, although some complaints about room type expectations.
Amenities
8.63
Good breakfast offerings and decent amenities.
Value for Money
8.59
Good value considering the location and services provided.
Food and Beverage
8.14
Breakfast was variety rich and well-reviewed, though some issues with coffee service.
Overall Experience
8.61
Overall enjoyable stay despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:36

Property Description

Historic Charm in the Heart of Kraków
Located in the Old Town Kraków, Hotel Polonia offers a classic stay just steps away from Main Market Square. The rooms boast traditional décor with modern amenities, including air conditioning in select rooms. Enjoy a complimentary bottle of water upon arrival.

Delicious Polish Cuisine and Convenient Services
Start your day with a traditional breakfast buffet and savor authentic Polish dishes at the Polonia Restaurant. The 24-hour front desk can assist with trip arrangements and luggage storage. Shuttle services are also available for your convenience.

Prime Location with Iconic Views
Overlooking the Słowacki Theatre and the Kraków Barbican, Hotel Polonia is within walking distance of Wawel Royal Castle and Galeria Krakowska Shopping Mall. Immerse yourself in the rich history and vibrant culture of Kraków during your stay.

Book now to experience the historic charm and modern comforts of Hotel Polonia in Kraków.

Important information:

If guests require the hotel to send booking confirmation to an embassy (for visa procedures), the hotel will charge the guests' credit card with the full, nonrefundable amount of reservation costs.

The invoice can be issued no later than the 15th day of the next month from the date of payment. At a later date, invoicing will not be possible.

Please note that the payment for the entire stay will be charged upon check-in.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Location

Guest Reviews

8.5
Based on 5078 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
E
Emily • solo_traveller • au
10
Beautiful old hotel with friendly staff and delicious breakfast!
Pros:

I loved the character and design of the hotel, the location close to the old town, the breakfast was incredible, very helpful and friendly staff, and good value for money.

2026-08-29 • via Nuitee
A
Alina • couple • ua
10
2026-08-29 • via Nuitee
V
Virve • solo_traveller • fi
9
Pros:

Erittäin hyvä sijainti, kaunis jugend-tyyppinen rakennus. Ratikat kulki ihan vierestä.

Cons:

Viereisillä kaduilla vilkas liikenne ja suojatiet hankalissa paikoissa.

2026-08-28 • via Nuitee
M
Maurizio • couple • it
8
Pros:

Posizione , pulizia , staff.

2026-08-28 • via Nuitee
S
Stan • couple • us
5
2026-08-28 • via Nuitee
Y
Yin • solo_traveller • pl
9
2026-08-27 • via Nuitee
M
Manu • family_with_children • it
9
2026-08-26 • via Nuitee
N
Nadia • solo_traveller • us
10
Pros:

Service, location, atmosphere.

2026-08-26 • via Nuitee
M
Maurizio • couple • it
8
Pros:

Posizione , pulizia, stazione treni e fermate mezzi di trasporto per tutte le destinazioni fronte hotel ! Ottimo il ristorante.

2026-08-26 • via Nuitee
J
John • solo_traveller • ie
8
Fabulous hotel to stay
Pros:

The location is fantastic. Hotel very clean. Room very clean and spacious...
Need very comfortable.
Breakfast was excellent with lots of choices.

Cons:

All good with hotel

2026-08-26 • via Nuitee
M
marie • solo_traveller • fr
9
Pros:

Tout

2026-08-26 • via Nuitee
N
Norah • family_with_children • sa
9
فندق مريح ونظيف وموقع ممتاز
Pros:

اعجبني الفندق كلاسك والموظفين بشوشين وخدومين تعاملهم بطل الغرف نظيفه والفندق مريح

Cons:

مافي شطاف -وسليبر للحمام

2026-08-25 • via Nuitee
C
Cristina • family_with_children • it
9
2026-08-25 • via Nuitee
M
Mariusz • family_with_children • pl
9
2026-08-24 • via Nuitee
G
Giuseppe • extended_group • it
8
piacevole esperienza
Pros:

Location centralisssima,buon rapporto qualità-prezzo, pulizia delle camere, colazione abbondante e ben assortita con salato e dolce.

Cons:

Insonorizzazione delle camere perchè anche nei piani alti si sente lo sferragliare dei tram che passano in continuazione anche di notte.

2026-08-24 • via Nuitee
A
ANDREA • extended_group • it
9
2026-08-24 • via Nuitee
S
Sebastiano Sodano • couple • it
7
Pros:

Posizione ottimale

Cons:

Molto old style, pulizia non accurata

2026-08-24 • via Nuitee
B
Beata • family_with_children • pl
9
Pros:

Wyśmienite, każdy coś dla siebie znajdzie.

2026-08-24 • via Nuitee
B
BOGUSŁAW • couple • pl
10
za 5 dni wracam
Pros:

Tu byłem już nie raz i zawsze jest tak jak być powinno

2026-08-24 • via Nuitee
J
Johnny • extended_group • se
6
2026-08-23 • via Nuitee