Hotel Polonia

Hotels
8.5 (5078 reviews)
Basztowa 25 , Kraków , PL
+48 12 422 12 33

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Good breakfast variety
Cons:
Noise issues reported
Cleanliness concerns

Categories

Cleanliness
7.64
Some cleanliness issues reported, including dirty walls.
Service
9.11
Generally positive feedback about friendly and accommodating service.
Location
9.15
Excellent location close to city center and transport.
Room Quality
8.1
Rooms were large and comfortable, although some complaints about room type expectations.
Amenities
8.63
Good breakfast offerings and decent amenities.
Value for Money
8.59
Good value considering the location and services provided.
Food and Beverage
8.14
Breakfast was variety rich and well-reviewed, though some issues with coffee service.
Overall Experience
8.61
Overall enjoyable stay despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:36

Property Description

Historic Charm in the Heart of Kraków
Located in the Old Town Kraków, Hotel Polonia offers a classic stay just steps away from Main Market Square. The rooms boast traditional décor with modern amenities, including air conditioning in select rooms. Enjoy a complimentary bottle of water upon arrival.

Delicious Polish Cuisine and Convenient Services
Start your day with a traditional breakfast buffet and savor authentic Polish dishes at the Polonia Restaurant. The 24-hour front desk can assist with trip arrangements and luggage storage. Shuttle services are also available for your convenience.

Prime Location with Iconic Views
Overlooking the Słowacki Theatre and the Kraków Barbican, Hotel Polonia is within walking distance of Wawel Royal Castle and Galeria Krakowska Shopping Mall. Immerse yourself in the rich history and vibrant culture of Kraków during your stay.

Book now to experience the historic charm and modern comforts of Hotel Polonia in Kraków.

Important information:

If guests require the hotel to send booking confirmation to an embassy (for visa procedures), the hotel will charge the guests' credit card with the full, nonrefundable amount of reservation costs.

The invoice can be issued no later than the 15th day of the next month from the date of payment. At a later date, invoicing will not be possible.

Please note that the payment for the entire stay will be charged upon check-in.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Location

Guest Reviews

8.5
Based on 5078 reviews
Cleanliness: 7.64
Service: 9.11
Location: 9.15
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.59
Food and Beverage: 8.14
Overall Experience: 8.61
M
Monika • solo_traveller • pl
10
Pros:

Atmosfera, obsługa 10/10
Dobre śniadania, restauracja z bardzo smaczną kuchnią
Planty na wyciągnięcie ręki.
Polecam

2026-09-19 • via Nuitee
ΝΙΚΟΛΑΟΣ • family_with_children • gr
9
2026-09-19 • via Nuitee
M
Massimiliano • solo_traveller • it
9
2026-09-19 • via Nuitee
S
Sara • couple • us
7
Pros:

Comfy bed, central location

Cons:

When I I arrived I could tell they had either left the dirty coffee cups from the previous guest or just wiped the cups out and not put in clean ones. This just made me feel a bit uneasy about the cleanliness overall, but everything else did seem clean.

2026-09-19 • via Nuitee
D
David Aharon • couple • il
8
I enjoyed the stay and I liked your city
Pros:

Location. Staff very friendly indeed. The receptionist .

Cons:

Sorry to say, but there was always bad odour from the bathroom.

2026-09-19 • via Nuitee
E
Eva • solo_traveller • se
8
2026-09-18 • via Nuitee
T
Tomasz • family_with_children • pl
10
Świetny pobyt super lokalizacja, przepyszne śniadania. Miła obsługa. Polecam restaurację hotelową.
Pros:

Stylowe wnętrza, miły personel, super śniadania ale również restauracja w hotelu z bardzo dobrą i urozmaicona kuchnią. Pokoje duże i czyste, wszystko zadbane.

2026-09-18 • via Nuitee
I
Irena • solo_traveller • us
9
Beautiful hotel, good location, enjoyed my stay at the hotel. Excellent breakfast.
2026-09-18 • via Nuitee
J
Judith • family_with_children • us
9
Stay was nice.
Pros:

Rooms were large, clean, and comfortable.

Cons:

The front desk clerk was less than courteous. We arrived by train about 8AM and really didn't expect our room to be ready, which it wasn't. We were told to go and have breakfast in the breakfast room. She NEVER mentioned that payment would be needed for this service. It sounded like it was because the room was not available. I had a coffee and my daughter had juice and a banana and they insisted that we pay what amounted to be appx $17.00. If we had been told this was not a courtesy we would never have gone into the restaurant but would have proceeded with our plans for the day.

2026-09-18 • via Nuitee
A
Alan • solo_traveller • fr
9
Pros:

Very good staff, really old world feel and an excellent restaurant

Cons:

Not a"proper" double bed. Very strange bed li en arrangement

2026-09-18 • via Nuitee
E
Emad • extended_group • jo
8
I liked the hotel
Pros:

I like the location

Cons:

The breakfast was poor

2026-09-18 • via Nuitee
A
Angela • extended_group • nz
10
This grand hotel was beautiful and a wonderful stay in a central location.
Pros:

Beautiful grand hotel, quaint and spacious.

2026-09-17 • via Nuitee
іванна • family_with_children • ua
8
2026-09-17 • via Nuitee
振雄 • solo_traveller • tw
9
Pros:

地點就在老城入口，離中央車站近，電車和巴士交通便利。波蘭風格旅館，餐廳氛圍很棒。

Cons:

淋浴間出水量小了一些

2026-09-17 • via Nuitee
J
JORDI • couple • es
7
2026-09-16 • via Nuitee
K
Kateryna • solo_traveller • ie
8
Pros:

It was clean, in a convenient location. Good quality breakfast.

Cons:

Too many people during breakfast, hard to find a free table.

2026-09-16 • via Nuitee
R
Reinhard • couple • de
5
Man darf nicht lärmempfindich sein, um sic
Cons:

Der Straßenlärm war auch in den späten Abendstunden erhebich. Die Straßenbahn fuhr gefühlt duchs Zimmer. Die Haltrstelle lag direkt gegenüber und die Züge fihen in sehr kurzen Abständen

2026-09-16 • via Nuitee
A
Aurora • extended_group • es
10
Inmejorable ubicación
Pros:

Ubicación excelente, muy limpio y muy cómodo. El personal fue muy amable.

2026-09-16 • via Nuitee
A
Ann • couple • ca
8
2026-09-16 • via Nuitee
K
Kocián • solo_traveller • cz
9
2026-09-15 • via Nuitee