Hotel Naguilan

Hotels
8.5 (1964 reviews)
General Lagos 1927 , Valdivia , CL
+56 63 221 2851

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Cons:
Excessive room heat
Inadequate A/C and amenities

Categories

Cleanliness
8.25
Clean and the staff tried hard, but maintenance issues noted in reviews.
Service
9.75
Staff is friendly and accommodating, as noted in multiple reviews.
Location
9.25
Beautiful location with a view, although a bit far from the center.
Room Quality
7.75
Rooms are uncomfortably hot without A/C and described as basic.
Amenities
8.75
Grounds and facilities are nice but some amenities are lacking.
Value for Money
8.25
Too expensive for what was received, especially with poor amenities.
Food and Beverage
7.25
Breakfast limited and restaurant quality criticized.
Overall Experience
8.75
Overall enjoyed the stay but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:24

Property Description

Luxurious Riverfront Accommodation
Hotel Naguilan, housed in a stylish German building, offers elegant rooms with free Wi-Fi and breakfast, boasting stunning river views. The wooden-accented rooms feature modern amenities like plasma TVs, private balconies, and minibars, ensuring a comfortable stay.

Exquisite Dining Experience
Indulge in a continental breakfast spread at the Esencia restaurant, serving delectable Mediterranean dishes. Sip on traditional Pisco Sour at Naviera Lobby Bar while enjoying international cocktails.

Relaxation and Recreation
Unwind in the expansive garden with a swimming pool and a river deck overlooking Valdivia River. Whether swimming, lounging by the pool, or enjoying a book in the lounge, guests can truly unwind at Hotel Naguilan.

For a luxurious retreat with unparalleled river views and top-notch amenities, book your stay at Hotel Naguilan now.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Apr 1, 2026 until Mon, Nov 30, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAL

Location

Guest Reviews

8.5
Based on 1964 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.75
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.75
A
Augusto • couple • gb
1
Crooked operation: they faked a card rejection, charged me 20% over the confirmed price in person, then cancelled my boo
Pros:

Beautiful place, setting in the river

Cons:

Avoid. Booked through Booking.com at a price listed as including all taxes and fees. On arrival they claimed my card was rejected (it wasn't) and made me pay in person, around 20% more than the confirmed price. The next morning they cancelled the reservation on the app, which hides the stay and the overcharge from the platform. Dishonest pricing and a clear attempt to work around Booking's rules. Keep your confirmation and card statement if you stay here, and report it.

2026-10-17 • via Nuitee
Z
Zhang • extended_group • cl
10
Pros:

窗外景色美丽，房间干净整洁，早餐也不错。走路20分钟到市中心，周围挺安静的。是旅游出行不错的选择。酒店装潢非常老派复古，酒店旁边还有可以观赏河水的露台，非常适合坐在那里发呆。还是很推荐大家去体验的。赞！

Cons:

无

2026-10-16 • via Nuitee
E
Emma • couple • de
8
2026-10-15 • via Nuitee
A
Anibal • couple • ar
7
CUMPLE, SOLO ESO
Pros:

La atencion del personal, la vista al río desde la habitacion, la tranquilidad del lugar.

Cons:

Falta mantenimiento a las instalaciones, la puerta de ingreso al sector de habitaciones desde el exterior no cierra y queda abierta. El wifi no anda muy bien. La cama es chica para dos personas y muy incomoda, lo que considero fundamental, el colchon no estaba en buenas condiciones porque tenia un resorte que molestaba y fue dificil descansar. No se condicen las 4 estrellas y el precio con el estado de las instalaciones. El restaurant estuvo cerrado por ser dia domingo y lunes feriado festivo.

2026-10-14 • via Nuitee
R
Roberto • couple • cl
10
2026-10-14 • via Nuitee
M
Miguel • solo_traveller • us
6
Just OK
Pros:

Friendly staff and good facilities overall.

Cons:

The rooms located in the original section of the hotel are not very comfortable.
Outdated bathrooms and uncomfortable bed and furnishings....I have stayed in the newer section of the hotel and there us a huge difference.

2026-10-13 • via Nuitee
N
Nicolas • couple • cl
10
2026-10-13 • via Nuitee
T
Tapia Moreira • solo_traveller • cl
10
2026-10-13 • via Nuitee
P
palomo • solo_traveller • cl
10
Muy buen lugar
Pros:

La ubicación y las habitaciones, grandes y limpias.

2026-10-13 • via Nuitee
C
Carranza • couple • cl
10
Pros:

Ubicación. Entorno bellísimo

Cons:

Arreglar chapa de puerta de habitación que funcionaba mal

2026-10-11 • via Nuitee
G
Graciela • solo_traveller • ar
9
Pros:

El lugar

Cons:

Desayuno!
Poca variedad de panes y sin posibilidad de tostarlos

2026-10-11 • via Nuitee
P
Pilar • extended_group • cl
10
Muy tranquila
Pros:

El lugar es muy lindo, frente al río Calle-calle

Cons:

Tuvimos problemas para hacer el check in .

2026-10-10 • via Nuitee
L
Luis • solo_traveller • cl
4
Pros:

El lugar era bonito

Cons:

La cama era demasiado dura

2026-10-09 • via Nuitee
M
Marco • solo_traveller • cl
10
Cómodo
Pros:

Todo, la ubicación , comodidad de la habitación, personal

Cons:

La TV y el sistema de Cable

2026-10-08 • via Nuitee
F
Felipe Quintana P • solo_traveller • cl
10
Naguilan Valdivia
Pros:

Fue el hotel donde me casé hace más de 10 años. Siempre es lindo volver

Cons:

Todo ok

2026-10-08 • via Nuitee
M
mauricio • extended_group • cl
10
Pros:

excelente desayuno

2026-10-08 • via Nuitee
I
ivan • solo_traveller • cl
10
Un excelente lugar para pasar el fin de semana en una hermosa ciudad
Pros:

El lugar hermoso

Cons:

Todo perfecto

2026-10-08 • via Nuitee
A
Alexsandro Luz • extended_group • br
9
Muito satisfatória
Cons:

Entendo que poderiam haver mais opções de comida e bebida no café da manhã

2026-10-07 • via Nuitee
E
Erick • solo_traveller • cl
1
Pésima experiencia
Pros:

Nada, pésima experiencia.

Cons:

Cambio arbitrario de habitacion, sin estacionamiento.
Habitacion con insectos, fría y con daño en las paredes.
Realmente parace que no fuera hotel.

2026-10-07 • via Nuitee
D
Dalel • family_with_children • ar
7
comoda, con los servicios basicos cubiertos, apta para descansar
Pros:

El desayuno tenía variación de cosas, la leche para el café era fría, la vista del lugar espectacular y muy segura la ubicación, las habitaciones eran muy amplias y estaban impecables, además de una cama muy cómoda y confortable para descansar, lo que no tenía era una buena tele y el wifi se cortada muy seguido

Cons:

El televisor era muy chico y viejo, no era Smart. No contaba con crema de enjuague y la leche del desayuno estaba fría por lo que el café se enfriaba.

2026-09-19 • via Nuitee