Astoria Grand Hotel

Hotels
•
Independent
7.8 (22 reviews)
Gen. Totleben blvd. 8, Sofia, Sofia, 1606 , Sofia , BG
359-894 547 451

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Pets allowed

Facilities

Free WiFi
24-hour front desk
Luggage storage
Casino
Concierge service
Elevator
ATM/banking
Breakfast available (surcharge)
Safe-deposit box at front desk
Smoke-free property
See all facilities

Review Highlights

Pros:
Central location and excellent public transport links
Frequently praised breakfast (varied, good quality)
Helpful and polite staff reported by many guests
Recently renovated rooms and good city views
Cleanliness noted as impeccable by several reviewers
Cons:
Inconsistent cleanliness (hair in bathroom, very dirty windows reported)
Air conditioning / ventilation problems in some rooms
Front desk issues: key card failures, payment/receipt disputes and occasional rudeness
Parking fee and payment handling complaints
No spa / no bathtub in some rooms; some missing amenities
Internet issues and occasional cold/limited breakfast items for some guests

Categories

Cleanliness
6.8
Mixed reports: several guests praised impeccable cleanliness, while others reported hair in the bathroom, very dirty windows and generally poor cleaning in some rooms.
Service
8.3
Generally described as helpful and polite by multiple guests, but there are isolated front-desk problems (key card issues, rude or demanding staff, unannounced room entry) that lowered consistency.
Location
9.7
Consistently positive: central, well connected to public transport, walking distance to restaurants/supermarket and good city views (14th floor).
Room Quality
7
Mixed: some renovated, comfortable rooms and good views; several complaints about non-working AC/ventilation, cigarette smell, missing TV/adequate sockets and no bathtub in some rooms.
Amenities
6.6
Some amenities lacking or problematic: no spa mentioned, parking fees apply, internet reported as poor, shower ventilation or climate not working in some rooms.
Value for Money
7.3
Mixed perceptions: a few guests found it an affordable renovated option, while others complained about price increases and that breakfast/quality did not match the rate paid.
Food and Beverage
8
Breakfast frequently praised for variety and quality by many, but other guests reported limited/cold selections and issues (e.g., cutlery/butter irregularities).
Overall Experience
8.7
Overall mixed-to-positive: several guests recommend the hotel for location and recent renovations, while a minority report significant issues (cleanliness, smells, front-desk incidents) that negatively affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-24 16:04

Property Description

Discover the vibrant pulse of Sofia at Astoria Grand Hotel, a luxurious haven that combines comfort with modern amenities for an unforgettable stay.

Recreation Opportunities
Unwind and indulge yourself in our lively casino, or stay connected with complimentary wireless internet. Our dedicated concierge is ready to assist you in experiencing the best of Sofia.

Dining Excellence
Savor international flavors at our esteemed Atrium Restaurant, followed by a refreshing drink at our cozy bar/lounge. Don’t miss our delicious continental breakfasts, served daily to kickstart your day!

Comfortable Accommodations
Choose from our 490 air-conditioned rooms, featuring flat-screen TVs and plush furnishings. With daily housekeeping and convenient amenities, your comfort is our top priority.

Explore Sofia's cultural treasures with ease when you book your stay with us today!

Important information:

  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.8
Based on 22 reviews
Cleanliness: 6.8
Service: 8.3
Location: 9.7
Room Quality: 7
Amenities: 6.6
Value for Money: 7.3
Food and Beverage: 8
Overall Experience: 8.7
E
Ediz • extended_group • tr
9
2026-05-30 • via Nuitee
M
Mario • solo_traveller • it
1
Not recommended
Pros:

The location was good — close to the city centre while still being on a quiet street. The breakfast was acceptable, but nothing special. However, if you prefer sweet breakfast options, this may not be the right place for you.

Cons:

The room was extremely dirty, but what shocked me the most was the terrible smell coming from the bathroom. I definitely would not recommend this hotel.

2026-05-29 • via Nuitee
M
Metin AKIFOGLU • extended_group • tr
8
2026-05-29 • via Nuitee
M
Magdalena • solo_traveller • pl
10
Pros:

Wszystko ok. Spokoj cisza

Cons:

Nic

2026-05-28 • via Nuitee
K
Katya • solo_traveller • bg
10
2026-05-28 • via Nuitee
N
Nabi • solo_traveller • tr
9
Pros:

Temizliği iyiydi, kahvaltı çeşitleri de normaldi. Kahvaltı da daha iyi kalitede bir çay kullanılabilir. Zeytin biraz daha çeşit olabilir. Otelde SPA sanırım kullanım dışı idi. Odanın muhteşem bir şehir manzarası vardı.

2026-05-28 • via Nuitee
Дюлгерова • couple • bg
10
2026-05-27 • via Nuitee
A
ABDULLAH • solo_traveller • tr
1
2026-05-26 • via Nuitee
M
Mariela • family_with_children • bg
7
2026-05-22 • via Nuitee
T
Thomas • solo_traveller • de
1
Pros:

nichts

Cons:

keine Klima , extrem schmutzige Fenster, kein Spa, Messer beim Frühstück sehr stumof Margarine wird fur Butter ausgegeben, beu den Tassen fehlen die Untertassen und und und.: das ist Betrug

2026-05-22 • via Nuitee
R
Radostin • couple • bg
5
Pros:

Закуската беше вкусна и изобилна. Персонала беше отзивчив и любезен. За щастие прозореца се отваряше и компенсира отново неработещата вентилация. Удобен паркинг.

Cons:

Няма вана.Чистачките влязоха в стаята без да сигнализират. Цената от преди 2 месеца е увеличена значително и за разлика от преди липсваше комплимент от хотела. Термометъра в стаята показваше 17 degC.

2026-05-22 • via Nuitee
C
Carlos • solo_traveller • de
8
2026-05-15 • via Nuitee
Стела • solo_traveller • bg
10
2026-05-14 • via Nuitee
D
Dag • solo_traveller • no
8
Søkte et stille rent og sentralt hotel som vi fant.
Pros:

Sentralt utgangspunkt og nært til et ypperlig transportsystem i Sofia. Bodd i 14 etasje og utsikt over byen.

Cons:

Litt kjedelig med aktiviteter.

2026-05-13 • via Nuitee
D
Dan • solo_traveller • il
8
Pros:

מלון נקי, מפואר, ארוחת בוקר טובה מאוד, שירות אדיב

Cons:

מיזוג האוויר בחדרי המלון לא עבד בטענה של חילופי עונות, וונטה במקלחת גם לא עבדה. מקום סביר, מרחק הליכה ממרכז העיר והרכבת התחתית. אין הרבה מה לעשות בסביבה הציידית של המלון

2026-05-12 • via Nuitee
A
Amir • couple • hr
10
2026-05-10 • via Nuitee
J
Jukka • extended_group • fi
6
2026-05-03 • via Nuitee
B
Burak Bahadir • solo_traveller • tr
8
2026-04-28 • via Nuitee
X
Xhianin • couple • al
10
2026-04-27 • via Nuitee
G
Goran • solo_traveller • mk
8
Generally, it is OK.
Pros:

Generally, it is OK.

Cons:

very small selection of breakfast dishes; cold meals. For the room rate paid, breakfast should be much better.

2026-04-27 • via Nuitee