River Rapids Inn

El lugar los muebles viejos el sillon de la habitacion roto

None

It was very unclean, the room was poorly swept with crumbs and garbage found in the corners of the room and under the beds/furniture.
The bedding smelled strongly of body odour, and the pillows also smelled of unwashed hair, as if someone had slept in the bed the night prior and the same sheets were used to remake the bed, these same pillows were also streaked with mystery smudges. When I asked for replacements for the bedding I found food crumbs and debris in between the sheets, so I stripped both beds and requested all new sheets for both beds including pillows. Unfortunately even the new clean sheets the front desk staff came back with were stained, some streaked with small reddish streaks I could not determine what they were. I took it upon myself to get some cleaning products at the dollar store to do a more in-depth clean with, and the cloths I used were dirty and brown stained by the time I was finished. To me this proves the room was not cleaned properly.

The room itself did not feel fresh first walking into it, it felt dingy and smelled like a combination of food and uncirculated air. I requested to speak with a manager regarding the state of the room but was dodged for the entirety of my stay, in their defence I was offered to switch to another room, but after finally feeling comfortable and cleaning the room myself I was unwilling to switch to another room.

Curtain rod at balcony door was broken and no one was available to fix during our stay, even after complaining to the main desk.
No soap in bathroom
The posted "queen " bed is smaller than posted.
The outlet for coffee machine is not operable

The breakfast it will be nice to change up sometimes. The room was very dusty and was smelling like pets in the corner of the first bed.The bathtub and sink water kept fulling up it needs cleaning. Rm #207.I asked to change Rm #212 it was smelling very smokey.

# 1 In the living room was a sofa that had a broken arm footrest, I was asked if I broke it!
No, I did not! It was like that when I initially walked into the room! So my question is, why didn't the room get inspected with the last guest who reserved this room? Why weren't they asked about the broken arm rest? 🤔🎤💯
# 2 When I initially booked the room I had asked for a first floor room and was told it would be available since I explained about my back surgery and no elevator being available; that is not what was given to me upon my arrival!!!????🤔🤔🤔 I'm a disabled senior citizen who was celebrating my 67th birthday.
Other than these two incidents, I was very happy for those 10 days!🎂🎈🎈🌎

На поверсі був дуже сильний неприємний запах, аж до нудоти , це реально було для нас проблемою. Найбільше розчарування- це персонал на рецепції. Рецепціоністки постійно нема на місці. При заселенні ми чекали майже годину і ще мусили її шукати по готелю.
При виселенні ситуація була ще гірша: ми попередили, що виїжджаємо рано (близько 6:30), але на рецепції нікого не було, двері були зачинені, і ми навіть не могли вийти з готелю. Довелося шукати кухаря, щоб нас випустили, бо ми із-за цих пошуків запізнювались на автобус.
Також є “система” з телефоном на рецепції- залишена карточка з номером, але цей номер просто дзвонить там же на стійці. Тобто якщо працівника немає, це взагалі не допомагає.
Персонал поводиться грубо і неввічливо. На питання про сніданок відповідали різко. Через ранній виїзд ми не встигали на сніданок, але ніякої альтернативи чи компенсації нам не запропонували. Загальне враження дуже негативне.

Nothing! :)

I didn't like that breakfast finished too early and that there were no water bottles.

It’s old