Hotel Guillem & Spa

Hotels
8.7 (1829 reviews)
Els Arinsols 10 , Encamp , ad

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Parking
Non-smoking rooms
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Comfortable rooms
Cons:
Cleanliness issues
Inadequate parking
Outdated features

Categories

Cleanliness
7.28
Several guests reported issues with cleanliness, including finding dirty items in the room.
Service
9.25
Numerous reviews highlighted the attentive and friendly nature of the staff.
Location
9.29
Guests appreciated the convenient location, close to ski lifts and amenities.
Room Quality
8.74
Generally good room quality, though some mentioned outdated features.
Amenities
8.77
Amenities like the spa and breakfast received positive mentions.
Value for Money
8.23
Overall, a good value, but some felt the price did not match the experience.
Food and Beverage
8.78
The breakfast was appreciated, but some guests suggested improvements in variety.
Overall Experience
9.25
Most guests had a very positive experience, with some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:07

Property Description

Luxurious Spa and Wellness Facilities
Hotel Guillem offers an extensive spa with a hot tub, sauna, and swimming pool, providing guests with the perfect place to unwind and relax after a day of skiing at Grandvalira.

Convenient Location
Located just a 5-minute walk from the Grandvalira ski lifts, Hotel Guillem is the ideal choice for ski enthusiasts looking for a comfortable and convenient accommodation option in the heart of Andorra.

Modern Rooms with Private Balconies
Each room at Hotel Guillem features modern amenities such as free Wi-Fi, satellite TV, and a private balcony, offering guests a cozy and comfortable retreat during their stay in the charming village of Encamp.

Experience the ultimate blend of relaxation and convenience at Hotel Guillem. Book your stay now for an unforgettable ski holiday in Andorra.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALV

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 10 years old stay for € 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 15.68 per day.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 1829 reviews
Cleanliness: 7.28
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.78
Overall Experience: 9.25
J
Jennifer • couple • de
9
Gemütlich und freundlich
Pros:

Sehr freundlicher Empfang beim Check-In und generell hilfsbereit, fröhliche Mitarbeiter. Großzügiger Parkplatz in der Tiefgarage mit direktem Aufzug zu den Zimmern. Unser Zimmer war ordentlich und gemütlich, das Bett bequem und nachts war es angenehm ruhig. Wir würden definitiv wieder hier übernachten

Cons:

Die Dusche könnte noch einen Tick sauberer sein (Kalkflecken etc.), außerdem könnte die Decke im Bad in unserem Zimmer eine Renovierung gebrauchen. Alles in allem aber Kleinigkeiten

2026-05-26 • via Nuitee
J
joaquin • family_with_children • es
9
2026-05-26 • via Nuitee
S
sergi • couple • es
8
2026-05-26 • via Nuitee
R
Roberto • family_with_children • gb
8
2026-05-25 • via Nuitee
Z
Zoe • solo_traveller • es
9
Pros:

El personal, la piscina, la mesa de pingpong y el desayuno

Cons:

Las camas no eran las mejores

2026-05-25 • via Nuitee
C
cortijos caroline • solo_traveller • fr
10
Pros:

La piscine

Cons:

Le bruit un peu dans les couloirs le matin tôt venant des autres vacanciers

2026-05-20 • via Nuitee
A
Anna • extended_group • es
9
2026-05-18 • via Nuitee
G
GLORIA • solo_traveller • es
7
2026-05-17 • via Nuitee
P
Pere • extended_group • es
9
Pros:

L'Esmorzar és molt variat i complert.
L'habitació ha estat confortable.
La ublicació de l'hotel és immillorable i el tracte humà ha estat excel·lnt

Cons:

La pica del labavo tenia el tap posat i costava de marxar l'aigua,
perquè no vaig saber treure el tap de cap de les maneres.

2026-05-15 • via Nuitee
G
Gilles • solo_traveller • us
10
Pros:

Très bel hôtel. Bien situé. Personnel très agréable.
Parle français. On y retournera.

2026-05-14 • via Nuitee
R
Rosa • solo_traveller • es
9
2026-05-14 • via Nuitee
J
Jose • solo_traveller • es
10
Pros:

Zona piscina, spa, personal

Cons:

.

2026-05-13 • via Nuitee
S
Silvia • solo_traveller • es
10
Desconexión,relax total
Pros:

Todo..la piscina,el spa,el desayuno,las camas,la terracita,la ubicación,la limpieza,comodidad garaje.

Cons:

Nada a destacar

2026-05-11 • via Nuitee
B
Brighinaru • solo_traveller • es
10
2026-05-11 • via Nuitee
L
lluís • couple • es
10
2026-05-11 • via Nuitee
C
celia • couple • es
3
No volveremos
Pros:

El spa y las camas muy cómodas

Cons:

Las paredes de las habitaciones muy sucias , antiguo . El desayuno no había casi de nada y eso que fuimos pronto y la señora de recepción bastante antipática

2026-05-10 • via Nuitee
J
joris • couple • be
7
2026-05-10 • via Nuitee
F
FREEL • family_with_children • fr
9
Pros:

Le personnel, l’emplacement ainsi que le buffet du petit dej étaient vraiment super. Le calme environnement et le paysage était très agréable.

2026-05-10 • via Nuitee
I
Igor • family_with_children • fr
9
2026-05-10 • via Nuitee
L
laetitia • family_with_children • fr
8
Ressourçant
Pros:

Surclassement non prévu sans frais supplémentaires. Petit déjeuner excellent. Accueil chaleureux. Propre, confort ainsi que l'espace SPA au top également

Cons:

La salle de jeux

2026-05-09 • via Nuitee