Holiday Inn Express Newcastle by IHG

Hotels
•
Holiday Inn Express
8.6 (3883 reviews)
514 King Street , Newcastle , AU
+61 2 4064 8888

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent, varied buffet breakfast (with gluten-free options and takeaway)
Central location close to transport and attractions
Friendly, helpful and accommodating staff (multiple named staff praised)
Clean rooms and comfortable beds reported by many guests
Good amenities: parking, free wifi, USB ports, extra door locks, Great Room
Cons:
Occasional housekeeping lapses (dirty cups, teabags not replenished, lipstick on cup)
Self-serve coffee described as poor (barista option costs extra)
Some rooms small; glass bathroom doors affect nighttime privacy
At least one report of uncomfortable bed and hole in sheets
Perceived expensive for single-night stays (weekend peak pricing)

Categories

Cleanliness
8.2
Mostly praised as very clean (rooms described as 'super clean'), but occasional housekeeping lapses noted (lipstick on a cup, dirty cups not replaced, towels thin).
Service
9
Consistently positive — multiple mentions of friendly, helpful staff (named staff like Linda and Karen), welcoming reception and staff going above and beyond, especially for solo travellers.
Location
9.1
Highly rated — repeatedly noted as extremely central to the CBD, close to Newcastle Interchange/light rail and beach access, convenient for transport and local venues.
Room Quality
8
Generally comfortable rooms and beds for many guests, but some issues reported (smaller room size, glass bathroom affecting nighttime privacy, at least one report of an uncomfortable bed and hole in sheets).
Amenities
8.9
Good amenities cited: buffet breakfast, complimentary takeaway option, parking, free wifi, USB ports, extra door locks and a communal 'Great Room' for heating food; minor negatives limited.
Value for Money
8
Mixed — several guests found it good value while at least one guest noted it was expensive for a one-night (Saturday) stay.
Food and Beverage
9
Breakfast frequently praised as varied, plentiful and accommodating (including gluten-free options and takeaway), though self-serve coffee quality was criticized by some.
Overall Experience
8.6
Overall positive stays highlighted (clean, comfortable, great staff and location) with occasional service/housekeeping and value hiccups; overall sentiment aligns with target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Modern Accommodations
The Holiday Inn Express Newcastle offers modern rooms equipped with essential amenities like in-room safe, heating/air-conditioning, and flat-screen TVs. The private bathrooms feature luxurious touches such as walk-in showers and premium toiletries.

Convenient Facilities
Guests can enjoy a hearty 'Express Start' breakfast and stay connected with complimentary WiFi throughout the hotel. The fitness centre and on-site laundry facilities provide added convenience for travelers looking to stay active and refreshed during their stay.

Ideal Location
Situated just a short drive from the University of Newcastle and popular attractions like Newcastle Beach, this hotel is the perfect choice for both business and leisure travelers visiting the vibrant city of Newcastle. Book your stay at Holiday Inn Express - Newcastle for a comfortable and convenient experience.

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, MasterCard or American Express credit card and a 3% charge when you pay with a Diners Club credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTL

Location

Guest Reviews

8.6
Based on 3883 reviews
Cleanliness: 8.2
Service: 9
Location: 9.1
Room Quality: 8
Amenities: 8.9
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.6
W
Wenqi • extended_group • au
8
Cons:

杯子上有口红印没有洗干净。

2026-10-31 • via Nuitee
M
Maddi • extended_group • au
9
Surprisingly impressed! Safe, clean and secure.
Pros:

Staff were really nice and friendly. The rooms have black out blinds and it almost cancels any noise. Great parking, great wifi. Smaller sized room but still comfortable. I liked the additional locks on the door. Made me feel much safer as a solo female traveler.

Cons:

Restaurants aren’t within walking distance of the hotel. Especially at night it wasn’t ideal.

2026-10-30 • via Nuitee
E
Emma • couple • au
10
Modern, stylish, and comfortable room and a fuss-free stay!
Pros:

Location was central to our purposes. Room was so clean, modern, and streamlined! Free breakfast was very convenient. And best of all, the hotel allowed us to heat extra food and snacks and eat them in their Great Room

Cons:

Nothing to dislike! Maybe the towels could have been a little thicker? (But that's a minor quibble as towels could be changed everyday, if necessary :-) Also perhaps, rotating choices of food for breakfast (although the food on offer at the breakfast buffet were yummy and nutricious and plentiful!

2026-10-30 • via Nuitee
C
Cathy • extended_group • au
8
Pros:

Love the breakfast and they catered well for gluten free.

2026-10-29 • via Nuitee
G
Greg & Anneke • family_with_children • au
10
$$$$$
Pros:

Cleanliness excellent, beds comfortable, location perfect.

Cons:

So expensive for a one night stay (Saturday)

2026-10-29 • via Nuitee
G
Gina • extended_group • au
8
2026-10-28 • via Nuitee
M
Masaya • solo_traveller • jp
10
2026-10-27 • via Nuitee
W
Walmsley • couple • au
9
2026-10-27 • via Nuitee
L
louis • couple • gb
10
2026-10-26 • via Nuitee
J
Joanne • couple • au
9
2026-10-26 • via Nuitee
C
Chance • couple • au
10
2026-10-25 • via Nuitee
S
Shaun • couple • au
10
2026-10-25 • via Nuitee
M
Monique • family_with_children • au
8
Pros:

They serve a terrific, varied buffet breakfast & offer a complimentary take-away one, if you need to check out before 6.30 am.

The rooms were super clean & the beds very comfortable. Stitched onto the corners of the pillows were "soft" & "hard"- a nice touch.

Extremely central to the CBD & only a few minutes walk to the light rail, which takes you to Newcastle Beach.

Cons:

The bathrooms have glass doors which make it seem brighter & more open in the daytime, however, if you're sharing the room with someone & get up in the night to use the bathroom, the light emanates into the bedroom....

2026-10-24 • via Nuitee
M
Melanie • solo_traveller • au
8
Comfortable accommodation close to Newcastle train station
Pros:

The hotel is very close to Newcastle Interchange Train Station, light rail and bus routes which was important for me on this particular trip. The buffet breakfast included in the room fee was very adequate, with hot and cold options. In the room, the bed was fairly comfortable and there were USB charging ports, which is always a plus. The staff I interacted with were friendly and helpful.

Cons:

One thing that spoiled breakfast was the self-serve coffee. It was pretty awful. The staff can make you a barista style coffee, which is much more palatable, but comes at an extra charge.

2026-10-21 • via Nuitee
I
Iain • couple • au
10
2026-10-20 • via Nuitee
G
Gerold • couple • ca
9
2026-10-20 • via Nuitee
K
Kim • couple • au
8
2026-10-18 • via Nuitee
S
Stephen • family_with_children • au
8
Pros:

The person who checked me in (Linda) was very helpful and willing to be innovative to help me with my particular difficulties having lost my credit card.
Also the buffet breakfast was better than I had experienced at other stays at Holiday Inn Express

Cons:

The fact that housekeeping did not replenish the teabags nor replace dirty cups and glasses.

2026-10-18 • via Nuitee
R
Rachel • solo_traveller • au
10
Welcoming team, went above and beyond to ensure I felt comfortable as a solo traveler. Appreciated 🙏
Pros:

The welcoming team and central location.
As a solo traveler this was very much appreciated.

2026-10-18 • via Nuitee
A
Ann • couple • au
7
Value for money.
Pros:

Breakfast was excellent.

Cons:

Rooms could have been cleaned better and the beds were a bit small for us.

2026-10-15 • via Nuitee