Best Western Senayan

Hotels
•
Best Western
7.7 (179 reviews)
JL Asia Afrika STC Building LG Floor STC Senayan , Jakarta , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
6.53
Multiple reviews indicated issues such as dirty cups and sightings of cockroaches, leading to a lower score.
Service
8.5
Staff were consistently described as amazing, kind, and helpful.
Location
9.04
The location was repeatedly praised as strategic and convenient, proximity to shopping centers and food options was highlighted.
Room Quality
6.49
Comments about no windows, low air conditioning efficiency, and general basic room quality influenced this score.
Amenities
7.52
The hotel provided basic amenities, but there were complaints such as broken wardrobe doors and insufficient soundproofing.
Value for Money
7.98
The cost was deemed reasonable for the location and basic services provided.
Food and Beverage
7.03
Breakfast options were mentioned as good, but the restaurant was criticized for distance from the hotel.
Overall Experience
8.5
Despite some criticisms, guests felt overall satisfaction largely due to the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:11

Property Description

Convenient Location
Ideally located in the Tanah Abang district, Best Western Senayan is a short distance from Plaza Senayan, Pacific Place, and Selamat Datang Monument, making it a perfect choice for travelers looking to explore Jakarta.

Modern Amenities
With air-conditioned rooms featuring flat-screen TVs, free WiFi, and a range of in-room facilities, guests can enjoy a comfortable stay. The hotel also offers a restaurant, 24-hour front desk, and room service for added convenience.

Delightful Extras
Guests are welcomed with afternoon tea and a complimentary mask upon arrival. Start your day with a continental or buffet breakfast, utilize the business center, or unwind at the hotel bar during your stay.

Book your stay at Best Western Senayan for a memorable experience in Jakarta.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: CGK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 16 years old stay for Rp 62,500 per person per night when using an existing bed.
    Children 17 years old stay for Rp 125,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 179 reviews
Cleanliness: 6.53
Service: 8.5
Location: 9.04
Room Quality: 6.49
Amenities: 7.52
Value for Money: 7.98
Food and Beverage: 7.03
Overall Experience: 8.5
Y
YASUAKI • extended_group • jp
8
Pros:

ロケーションは、ジャカルタ中心部でGOODです。部屋は窓無しですが、朝食付きでこの値段ならGoodです。

Cons:

シャワーの勢いがあると嬉しい

2026-05-28 • via Nuitee
F
Franzi Eleni • solo_traveller • de
7
Pros:

Die Lage ist gut, wenn man zu Konzerten geht. Frühstück ist ok

Cons:

Zimmer putzen dauert zu lange

2026-05-18 • via Nuitee
A
Ardyanto • solo_traveller • id
7
2026-05-18 • via Nuitee
K
Kang Yana • solo_traveller • id
7
Pros:

Location, food

Cons:

Less soundproof

2026-05-13 • via Nuitee
A
Akihiko • couple • jp
8
Pros:

ロケーション

Cons:

シャワーの水圧が低い
レストランにアルコールが無い

2026-04-27 • via Nuitee
K
Kazuyoshi • solo_traveller • tw
5
2026-04-24 • via Nuitee
F
Flor myriam • extended_group • co
10
Excelente
Pros:

Todo expectacular y la ubicación increible, hacian aseo todos los días y todo implacable volveria mil veces

Cons:

Todo bien

2026-04-18 • via Nuitee
L
Ludovico • couple • it
1
Da evitare
Pros:

Colazione e personale ottimi, tutto il resto tremendo

Cons:

La stanza era tremendamente polverosa col condizionatore lurido. Le pareti della stanza sono di gomma, se quelli della stanza adiacente si muovevano nel letto si muoveva anche il mio letto. La finestra è uno specchio e l'illuminazione fioca. Esperienza terribile

2026-04-12 • via Nuitee
S
Sugita • solo_traveller • id
8
Very nice and comfortable stay.
Pros:

The location is great, near two large malls.
The bed and the pillow is very comfortable.
The breakfast exceeded my expectation. There were lots of selection, the salad was fresh.
The AC is working properly and can be adjusted according to my needs.

Cons:

Please improve the cleanliness.
The towels were very clean and white. This is good.
The bed was very clean. Overall cleanliness also okay,
However, when I opened the soap, there were dirt on the soap.

2026-04-08 • via Nuitee
M
MINORU • couple • id
10
2026-03-23 • via Nuitee
Y
Yovinda • couple • au
8
Ok
Pros:

Location

Cons:

No refridge

2026-03-11 • via Nuitee
H
HANUNI • couple • my
10
Pros:

Locations

Cons:

No windows

2026-02-13 • via Nuitee
Y
Yovinda • family_with_children • au
8
2026-02-13 • via Nuitee
S
Suci • family_with_children • id
8
2026-02-11 • via Nuitee
M
Marcos Renato • family_with_children • br
9
Pros:

Conforto e localização.

Cons:

Quarto não tem janelas

2026-01-27 • via Nuitee
A
Azilah • family_with_children • my
8
2026-01-22 • via Nuitee
R
Ramawan • family_with_children • my
7
satisfied & recommended!
Pros:

good location accessible, lift provided.
easy entrance from hotel lobby to rooms.

2026-01-19 • via Nuitee
A
Afiqah Widad • extended_group • my
8
2026-01-19 • via Nuitee
M
Mazen • couple • sa
5
تاخذ المكان عشان المولات تتقضى وبعدها تمشي الا اذا تستحمل الاصوات
Pros:

الموقع مقابل مولين وا الفندق بداخل مول ومطعم ماكدونالدز من ظمن المول

Cons:

الدور السابع يوجد فيران تسمع اصواتها في السقف غرفة رقم 7001

الدور السادس صراصير 🪳 في كل مكان في الغرفه رقم 6005

2026-01-17 • via Nuitee
G
Guillaume Apollinaire • solo_traveller • sn
8
2026-01-15 • via Nuitee