Cendre Hotel (Lingering Garden and Tiger Hill)

Hotels
9.1 (637 reviews)
99 Heyuan Road , Suzhou , CN

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean rooms and good housekeeping
Friendly, attentive staff
Convenient location near sights / good transport access
Comfortable beds and modern rooms
Good breakfast
Laundry with dryer and gym available
Excellent value for money
Free bottled water provided
Cons:
Slow / unstable Wi‑Fi
No telephone in room (communication inconvenience)
Bathroom door in one suite did not close properly
Poor coffee
Nearest metro station a bit far to walk comfortably
Occasional language barrier with staff; one instance of insistence to change bed configuration

Categories

Cleanliness
9.3
Consistently praised across reviews (clean rooms, well maintained, good housekeeping); no major cleanliness complaints noted.
Service
9.4
Staff repeatedly described as friendly, helpful and attentive; a few notes about limited English and one uncomfortable bed-type insistence but overall service rated very positively.
Location
9.2
Many comments about convenient location near attractions and good transport access; described as quiet and pleasant. One note that the nearest metro is a bit far for walking.
Room Quality
9
Rooms described as comfy, modern and spacious with good bathtubs; isolated maintenance issue (bathroom door not closing) mentioned but room comfort is strong.
Amenities
8.3
Good amenities reported (free water, laundry with dryer, gym), but some negatives: slow/unstable Wi‑Fi and absence of an in‑room phone noted.
Value for Money
9.6
Multiple explicit mentions of excellent value and very good price/quality ratio across reviews.
Food and Beverage
9
Breakfast repeatedly praised as good and varied; a few specific negatives (poor coffee) but overall F&B seen positively due to breakfast quality.
Overall Experience
9
Overall sentiment is very positive (many 'excellent', 'super', 'lovely' comments) with only minor issues reported, resulting in a strong overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 21:48

Property Description

Luxurious Accommodation
Cendre Hotel (Lingering Garden and Tiger Hill) in Suzhou offers air-conditioned rooms with modern amenities like free WiFi and a fitness centre. Each room comes equipped with a TV, fridge, and a private bathroom for utmost comfort.

Dining and Relaxation
Indulge in a delicious buffet breakfast and unwind at the hotel's garden, shared lounge, restaurant, and bar. Whether you're looking to socialize or enjoy a quiet meal, Cendre Hotel has you covered.

Convenience and Accessibility
Benefit from services like room service, laundry, and a 24-hour front desk, along with business facilities for corporate guests. Explore nearby attractions such as The Lingering Garden and Tiger Hill easily, with the hotel's tour organizing services.

Book your stay at Cendre Hotel (Lingering Garden and Tiger Hill) for a memorable experience in Suzhou.

Important information:

For the guests whose credit cards do not work, the property may require you to use another payment method.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

9.1
Based on 637 reviews
Cleanliness: 9.3
Service: 9.4
Location: 9.2
Room Quality: 9
Amenities: 8.3
Value for Money: 9.6
Food and Beverage: 9
Overall Experience: 9
E
Eve Elisabeth • solo_traveller • fr
10
Avec enthousiasme....je recommande !
Pros:

Je pense pouvoir dire que le rapport qualité prix est juste imbattable ! Cet hôtel est très bien tenu, moderne et confortable. Le petit déjeuner est simple et de bonne qualité. Décidément rien à dire si ce n' est que ma fille et moi reviendrons avec plaisir!

2026-09-18 • via Nuitee
B
Benny • solo_traveller • my
10
Pros:

Wonderful place, coming from 🇲🇾
This place is awesome, clean and comfortable
Staff is very friendly, helps a lot

Cons:

Toilet door has squeaky sound

2026-09-15 • via Nuitee
R
RENATA • family_with_children • ru
9
Всё прекрасно, когда в осеннем саду бывшего чиновника императора зацветает лотос
Pros:

Изумительный персонал. Китайцы удивительные люди, всегда вежливы, всегда стремятся помочь, и помогают, даже если не знают английского языка.

Cons:

Нам всё очень понравилось.

2026-09-13 • via Nuitee
J
Jason • extended_group • au
10
Great location, great hotel, awesome staff.
Pros:

Clean, comfortable and modern hotel, located near Tiger Hill and the Lingering Gardens. Staff were very helpful, they even gave us breakfast when we came down late.

Cons:

Nothing - they were awesome.

2026-09-07 • via Nuitee
O
Oliviero • solo_traveller • it
9
Pros:

Stanza singola con due letti comodi per cinque persone, ampia, accogliente, pulita.
Wifi disponibile.
Personale accogliente e buona comunicazione anche in inglese.

Cons:

La colazione era poco varia, ma più che sufficiente.

2026-09-07 • via Nuitee
F
Fionnuala • solo_traveller • gb
7
Pros:

The hotel is nice and big and the rooms are nicely done

Cons:

The breakfast was a little spare, the location is far out of town and unfortunately my room smelt very very strongly of cigarettes. I had to air out the room the whole 2 days I was there. Also the gym has a very small amount of équipement there is the space to have more so think it would be good if they invested in a bit more materials

2026-09-05 • via Nuitee
S
Sana • extended_group • be
10
Pros:

petit déjeuner, propreté, familial et calme

2026-09-04 • via Nuitee
G
Guido Brants • solo_traveller • be
10
Pros:

Dit was de mooiste kamer op onze drie weken durende China reis. Zeer smaakvol ingericht, zeer ruim en comfortabel, prachtige badkamer met heerlijk ligbad. En dat alles aan een relatief zeer lage prijs.
Lekker ontbijt.
Zeer behulpzame en onderlegde manager.

Cons:

Weinig tot niets.
Misschien dat het hotel iets minder centraal gelegen is, maar dat los je gemakkelijk op met een goedkope Didi.

2026-09-02 • via Nuitee
O
Orly • solo_traveller • il
10
Pros:

מלון נעים, נקי ונוח, צוות מקסים, נכון לתת כל עזרה נדרשת.

2026-09-01 • via Nuitee
S
Sandra • couple • es
9
2026-08-31 • via Nuitee
L
Liang • extended_group • us
10
十分棒
Pros:

服务特别周到

2026-08-31 • via Nuitee
J
John • solo_traveller • gb
10
Pros:

Excellent hotel and great location

Cons:

Nothing

2026-08-28 • via Nuitee
M
Mei • solo_traveller • sg
9
Pros:

The front desk is very friendly and helpful. They even helped me to book a cab when I was not able to.

Cons:

They don't have bigger rooms to accommodate large families. We had to book 3 smaller rooms for our family of 6. Also, the door to the toilet area was not able to close completely. When coming out of the shower, it is a little chilly.

2026-08-25 • via Nuitee
S
sun • couple • cn
10
2026-08-21 • via Nuitee
鹏 • family_with_children • cn
10
2026-08-17 • via Nuitee
陳 • family_with_children • tw
8
2026-08-15 • via Nuitee
M
Manuel Ignacio • solo_traveller • co
10
Un lindo sitio
Pros:

Todo en alojamiento es impecable, su personal son excelentes

2026-08-12 • via Nuitee
S
Sanaa • family_with_children • ma
8
2026-08-12 • via Nuitee
H
Hu • solo_traveller • fr
10
2026-08-08 • via Nuitee
T
TSUNG JU • family_with_children • tw
10
2026-08-07 • via Nuitee