Venetian Hotel

Location & Safety: Excellent location near Airport Road in a safe and vibrant neighborhood.
• Cleanliness: Rooms are clean and well-maintained.
• Service: Friendly staff and a generally quiet atmosphere (except for occasional events).
• Airport Shuttle: They offer a great shuttle service. Although I didn't use it upon arrival, they kindly provided a complimentary and welcoming transfer to the airport.

Comfortable bed

I stayed at this hotel for one month, and overall, it is a beautiful place. It’s clean and conveniently located close to everything.

I would like to highlight two receptionists who were doing a great job—they were very friendly and welcoming. One of them is Biruk, who made my stay more pleasant.

However, I did experience several issues during my stay. One major concern was when a staff member was sent to my room without any prior notice. Despite having a “Do Not Disturb” sign on my door, he knocked repeatedly. When I opened the door, he was very rude and even swore at me. This situation was completely unacceptable and made me feel very uncomfortable.

Another issue was with the laundry service. I asked the hotel to wash a small number of clothes (less than 10 items), but I was charged between 4800 Ethiopian Birr. Later, when I asked people outside the hotel, they told me the normal price should be around 2000 Birr. It felt like I was overcharged, especially as a visitor.

I also had a negative experience with one receptionist who was very rude in both her attitude and the way she spoke. Unfortunately, when I raised these concerns with the manager, he did not take any action and simply responded without resolving the issues. I believe the management team needs better training in handling customer concerns.

In summary, while the hotel itself is clean, comfortable, and in a good location, guests should be cautious. I recommend always asking for prices upfront, especially for services like laundry, and clearly communicating your preferences.

Vicinanza all'aeroporto, prezzi/qualita

What I loved most about the property was the incredible environment and the beautiful surroundings, which perfectly captured the charm of the area. The atmosphere was welcoming and well-maintained, making it a very pleasant place to stay. I was also deeply impressed by the housekeeping staff; the cleanliness was exceptional and their attention to detail was evident every day. It is clear that the team takes great pride in the upkeep of the hotel, and their hard work truly enhanced my overall experience.

The location and price were great

Rooms

Wir waren soweit zufrieden. Das Hotel ist etwas in die Jahre gekommen und die Ausstattung der Zimmer in einfach. Für uns war es ausreichend. Schöner Blick vom Balkon.
Die Rooftopbar gibt es nicht mehr und das Frühstück wird auf Anfrage serviert.

Flughafenshuttle ist kostenfrei.

Der Arbeiter und die Arbeiterinnen und das Hotel sauber und Ruhe einfach angenehm

The hotel is near the airport and offers a free shuttle. It has a beautiful courtyard with a cafe. The rooms are spacious and have everything you need. Excellent value for money.