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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Heating
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Family rooms
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Garden
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Pets allowed
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Laundry
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Luggage storage
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Fishing
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Ironing service
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Car hire
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Children's playground
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Sauna
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Breakfast in the room
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Packed lunches
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Spa/wellness center
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Street parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Special diet menus - on request
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Grocery deliveries
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Vending machine - drinks
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Vending machine - snacks
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Picnic area
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Wine/champagne
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Airport drop off
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Airport pick up
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Steam room
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
Review Highlights
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Property Description
Luxurious Accommodation
JMR Royal in Constanţa offers a luxurious stay with allergy-free rooms, a sauna, and modern amenities. The rooms feature air conditioning, flat-screen TVs, and private bathrooms with free toiletries. Some rooms even have terraces and city views, ensuring a comfortable and stylish experience for all guests.
Family-Friendly Environment
With family rooms and a children's playground, JMR Royal is perfect for families looking to relax and have fun. The hotel's garden provides a serene escape, while the nearby attractions like Aloha Beach and Ovidiu Square offer entertainment for all ages.
Convenient Services
Guests can enjoy free WiFi, room service, and business facilities including fax and photocopying. The ironing service and paid airport shuttle add convenience to your stay. Book now to experience the perfect blend of luxury and comfort at JMR Royal.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
We booked a room for 3 nights, and my friend stayed alone the first night. On the second night, a man broke into our room at 4am while we were sleeping. We had locked the room, so I am not sure whether he had our security code (which was supposedly unique and secret) or whether the building’s security system was compromised. Regardless, no hotel room should be opened from the outside unless it is left open.
We called the hotel’s contact number, and when they finally answered, the first thing they said was, “I don’t believe this, it’s impossible,” instead of investigating our concern. I insisted they check their video recordings if they didn’t believe us. They did so and called us back approximately 30 minutes later. They confirmed that they saw a man and a woman looking through the windows and at the door, and suggested that maybe someone had left the front door open.
They then told us that our door appeared “blocked” in their system and asked us to close it by turning the handle multiple times. (Usually, the door was supposed to lock simply by pressing the handle, so I assume this was their way of acknowledging that something was not functioning properly.)
I asked them to change our security code. They initially refused, stating that all codes are unique to each stay and are automatically changed at checkout for the next guests. I insisted, explaining that this was a serious security issue and that I had no way of knowing whether the man would return. They eventually agreed to change the code and said they would send us a message with the new one. They did not do as promised. The next day, when we left to search for a new property, we noticed that neither our door nor the front door were locking at all. We called more than ten times, and nobody answered. They only replied three hours later, again telling us they didn’t believe the doors were not locking. I asked them once more to check, and about 30 minutes later they sent us a new code and an apology.
At that point, we felt even less safe staying there, so we left the property sometime after 3 pm that day. The worst part actually happened after check‑out, when they tried to cover up the entire incident by claiming it was a genuine mistake by a customer who “entered our room by accident.” They took no responsibility for any of the security failures, insisting that we had left the door open and that “things like this happen in all hotels around the world.”
They also lied about the event occurring on the first night in order to avoid giving us a refund, stating that if we were so unhappy, we should have left immediately and not stayed the extra nights. They accused us of dramatizing the situation and just wanting a free holiday, completely ignoring the gravity of such a serious security breach and the fact that we could have been raped or killed that night. Incidents like this do happen, especially considering that there is a very dodgy residential building directly opposite the hotel entrance (less than 1m away), where people could easily see that my friend was alone on the first night.
They took no responsibility and lied to Booking.com about how the events unfolded. I requested a refund after presenting all the information to Booking.com. They showed no professionalism, no willingness to take necessary measures to ensure our safety, and they refused to communicate most of the time. When they did answer, their attitude was unprofessional and at times disrespectful. I genuinely felt they did not deserve any payment considering the circumstances.
If something like this ever happens to you, CALL THE POLICE FIRST, not the hotel. DO NOT TRUST THAT THEY WILL TAKE CARE OF THE SITUATION OR YOUR SAFETY!! They will lie and manipulate the narrative. Fortunately, they have video recordings, and I asked Booking.com to request them during their investigation, as places like this should not be available to the public due to serious safety and security risks.
Televizorul nu funciona bine.
Fazlasıyla memnun kaldık. Bu kadarını beklemiyorduk. Self checkin sistemi ile odalarımıza kolaylıkla giriş yapabildik. Evin önünde ücretsiz otopark imkanı vardı. Oda koşulları çok iyiydi, temizdi. Kahve makinası ve ikramları mevcut idi. Dizaynı oldukça otantik ve göze hitap ediyordu.
Sevmediğimiz bir şey olmadı.
Totul.
Nu a fost nimic să nu ne placă.
Curat și frumos
Totul
Nimic de spus
O cazare extraordinara! Ne-am simtit foarte bine aici, am avut un vin din partea casei si totul a fost super fain. Felicitari pentru munca depusa aici
Amenajarea interioara, atenția pt detalii!
Faptul ca nu locatia nu are parcare proprie, deși am găsit loc de fiecare data în apropiere!
Die Grösse des Zimmers. Der Code wurde uns leider nicht mitgeteilt über booking com , zur Öffnung der Tür!
Die Eismaschine funktioniete nicht.Die Klimanalagw ebeso nicht, bei 37 o C unnormal, alles anderw super!
Intimitate
Salteaua de la pat foarte moale făceam gaura in saltea și eu și soția de ne am trezit dimineața cu dureri de oase de parcă ne a bătut cineva
Nu am găsit camera pregatita când am ajuns la proprietate , chiar dacă am ajuns la ora indicates de către proprietar , prosoapele din camere se spălau la acea proprietate , nu vreau să descriu cum, ma gândesc doar ca a fost o “intamplare”.
Am refuzat să stau acolo datorită celor mentionate mai sus , dar, proprietatea mi-a Incasat banii si a refuzat orice dialog pe acest subiect .
Booking nu s-a implicat deloc ceea ce consider ca este inacceptabil.
The sauna and the jacuzzi
Гарне місце розташування. Було всі миючі засоби.
Один кондиціонер на дві кімнати та кухню. Вся підлога в килимі який не дуже чистий. Не було ножа, хоча адміністратор запевняв що він має бути. Диван в кімнаті вже прогинається в деяких місцях , спати дуже не зручно.
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