Hotel Sun Ha Bacalar

Hotels
7.9 (2327 reviews)
Av 1 Boulevard costero entre calle 12 y 14 mz13 lt11 , Bacalar , mx

listing image 1
Show all photos
Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location opposite the lagoon / central / great views
Friendly and helpful staff (named positively several times)
Pleasant pool and outdoor furniture
Some rooms are spacious, renovated and very comfortable
Good value for money according to several guests
Close to tours, restaurants and town center
Cons:
General maintenance and upkeep lacking (areas look neglected)
Dirty air-conditioning units and at least one report of dirty sheets
No breakfast service and no on-site food sales
No elevator; many steep stairs
Internet and cable issues reported
Some rooms are very small with limited luggage space

Categories

Cleanliness
6
Multiple reviews mention dusty/dirty air-conditioning, some dirty sheets upon arrival and neglected common areas (trash, cans). A few rooms were reported as very clean, so overall cleanliness is below average but not uniformly poor.
Service
9.6
Numerous comments praise helpful and friendly staff (named employees, assistance with luggage, attentive cleaning staff). Service is consistently called out as a strong point.
Location
9.8
Repeatedly noted as excellent: directly opposite an entrance to the lagoon, on the malecon, very central and close to tours, restaurants and the town center with great lagoon views.
Room Quality
8.3
Mixed: several guests report beautiful, spacious, recently renovated rooms and great beds; others report very small rooms with limited luggage space and pronounced stairs access. Overall rooms tend to be good but inconsistent.
Amenities
6.5
Pool and external furniture are appreciated but often noted as poorly maintained (broken lamps, dark corridors). No elevator, limited parking in high season, water dispenser available; internet/cable issues reported.
Value for Money
8
Multiple guests mention good price-to-quality and willingness to return, suggesting the hotel represents solid value despite maintenance issues.
Food and Beverage
5
Frequently noted lack of breakfast service and no on-site food sales; limited F&B offerings reduce this category score.
Overall Experience
10
Despite some maintenance and amenity drawbacks, many guests describe an enjoyable stay, repeat visits, great views and very helpful staff, producing a highly positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 23:04

Property Description

Outdoor Swimming Pool and Garden
Hotel Sun Ha Bacalar offers a refreshing outdoor swimming pool and a lush garden, perfect for relaxation and unwinding under the sun.

Comfortable Rooms with Modern Amenities
Experience comfort in every stay with air-conditioned rooms equipped with free WiFi, flat-screen TV, and a safety deposit box for your convenience.

Exceptional Service and Biking Options
Enjoy a hassle-free stay with English and Spanish-speaking staff available 24/7 at the front desk. Explore the area with ease using the property's bike hire service.

Book your stay at Hotel Sun Ha Bacalar now to experience a perfect blend of comfort, convenience, and relaxation.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.9
Based on 2327 reviews
Cleanliness: 6
Service: 9.6
Location: 9.8
Room Quality: 8.3
Amenities: 6.5
Value for Money: 8
Food and Beverage: 5
Overall Experience: 10
V
Victoria • solo_traveller • gb
6
Good location for one night
Pros:

Very cute pool area, friendly staff.

Cons:

Towels/bedding were old/scraggly which didn’t make the place feel all that fresh.

2026-08-08 • via Nuitee
A
ARANTZAZU • couple • es
8
2026-08-06 • via Nuitee
L
Lauro Alberto • solo_traveller • mx
3
2026-08-06 • via Nuitee
D
Daenen • solo_traveller • be
5
2026-08-05 • via Nuitee
J
jorge • solo_traveller • mx
10
Divertido
Pros:

Esta enfrente del balneario el aserradero excelente cerca del parque y restaurantes

Cons:

El ruido de las palomas llega ser molestoso

2026-08-04 • via Nuitee
K
Kristy • couple • nl
5
Niet heel boeiend
Pros:

Het is prima voor 1 nacht

Cons:

Niet heel ruim.

2026-08-03 • via Nuitee
R
Renaud • family_with_children • fr
6
Pros:

Situation georgraphique en face du ponton municipal et à proximité du centre. Belle piscine et beaucoup d’espaces commun à l’extérieur.

Cons:

Les photos des chambres sont très trompeuses. Les chambres sont vraiment vieillottes et pas du tout aussi agréables que sur les photos. Salles de bain vraiment vétuste. Chambres en bas très sombres.

2026-08-03 • via Nuitee
E
Elise • couple • nl
8
Rustig, maar toch nabij het centrum
Pros:

Een fijne plek dicht bij de lagune, je kunt oversteken voor een duik. Rondom het zwembad voldoende fijne plekjes om te zitten. De kamers die een renovatie hebben gehad zijn schoon, netjes en ruim en hebben een comfortabel bed. Lekker zwembad om in af te koelen. In een kleine 10 minuutjes wandel je naar het centrale plein.

Cons:

Het verblijf geboekt specifiek voor het zwembad, maar deze hadden ze van de ene op de andere dag helemaal leeg gemaakt voor vers water. Niet zwemmen dus. Verder pompen ze elke dag het zwembad met een mobiele pomp, er is geen vaste pomp dus het zwembad water is niet echt heel fris. Ze mogen wel een flinke opruim en schoonmaak doen rondom de accommodatie, zodat alles er weer netjes uit ziet, zoveel potentieel.

2026-08-02 • via Nuitee
M
Mirella • solo_traveller • be
8
2026-07-25 • via Nuitee
J
JEAN-LOUIS • solo_traveller • mq
7
Pros:

Personnel serviable, bien placé, juste en face de la lagune, proche du centre et calme et intime.

Cons:

Les équipements sont vieillissant et l'entretien général de l'hotel laisse a désirer, dommage car il a un énorme potentiel.

2026-07-14 • via Nuitee
N
Niina • couple • us
8
2026-07-14 • via Nuitee
T
Tania • solo_traveller • mx
9
Pros:

Todo muy bien 👌🏻

Cons:

Lo único era la puerta de la habitación que le costaba cerrar y abrir....y que no tenían venta de alimentos.

2026-07-07 • via Nuitee
C
Claudia Monica • solo_traveller • mx
9
Pros:

La alberca, el mobiliario externo, la ubicación,, esta frente a una entrada a la Laguna "El Herradero"

Cons:

El espacio en la habitación, fuimos dos personas y literal solo había espacio para una maleta.

2026-07-05 • via Nuitee
S
Sindy • solo_traveller • mx
5
Pros:

Buena ubicación, personal agradable.
Una bonita instalación

Cons:

Áreas comunes muy descuidadas, montones de latas y algo de basura en algunas áreas como un bar que no se usa.
El aire acondicionado estaba tan sucio que tuvimos que quitar los filtros
Un pomo de agua en la nevera a la llegada hubiese sido cortes. No reciben con nada

2026-07-02 • via Nuitee
M
michael • couple • de
9
2026-06-28 • via Nuitee
J
Juliette • couple • fr
10
2026-06-28 • via Nuitee
שיר • solo_traveller • il
8
2026-06-25 • via Nuitee
L
López • solo_traveller • mx
9
Estancia agradable, pero no perfecta.
Pros:

La ubicación fue muy buena, centrica.

Cons:

Que el hotel no tuviera servicio de desayunos, esto hubiera sido excelente.

2026-06-24 • via Nuitee
I
Iris • couple • nl
8
2026-06-21 • via Nuitee
Y
ytzel alicia • solo_traveller • mx
8
Pros:

Las habitaciones chicas

Cons:

Está difícil subir el equipaje

2026-06-21 • via Nuitee